Cannot setup scan on HP Officejet Pro 6968

Asked by Bayless Kirtley on 2019-09-08

I have the printer setup successfully on Linux Mint 18.3. When I try to scan a document Simple Scan say additional software needed. I click the Install Drivers button and it reports "You appear to have an HP scanner. Installing driver. for a few seconds then changes to "Failed to install drivers." The result is I cannot scan.

Thanks,
Bayless

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
2019-09-08
Last reply:
2019-09-09
shivani mandora (shivani1708) said : #1

Hi,

HP Officejet Pro 6968 is not supported by HPLIP. Hence you are seeing this behavior.

Can you help with this problem?

Provide an answer of your own, or ask Bayless Kirtley for more information if necessary.

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