HPLIP

Since Ubuntu 19.04 migration, my printer does not print anymore

Asked by Franck Bonnefoy

Hi all
Since the migration to Ubuntu 19.04, my printer does not print (or scan anymore).
I have fully installed HPLIP 3.19.6 and setup the printer : everything is installed like a charm, even th proprietary plugin, but the test page is not printed. The task is failed with an error "filter failed".
hp-setup returns no error when I create the printer
But hp-doctor says :
--------------
| PERMISSION |
--------------
Checking for Configured Queues....
error: PPD /etc/cups/ppd/.ppd file not found
warning: is not HP Device.
warning: Fail to read ppd=/etc/cups/ppd/.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/.ppd
warning: Could not complete Queue(s) configuration check

It seems it cannot find the ppd file, but it has no name, only the extension. Very strange !
The permissions in /etc/cups/ppd folder seems OK :
franck@MAHE:/data/download$ ll /etc/cups/ppd
total 32
drwxr-xr-x 2 root lp 4096 août 23 16:20 ./
drwxr-xr-x 5 root lp 4096 août 23 16:21 ../
-rw-r----- 1 root lp 11107 août 23 16:20 HP_LaserJet_Professional_M1212nf_MFP.ppd
-rw-r----- 1 root lp 11107 août 23 16:07 HP_LaserJet_Professional_M1212nf_MFP.ppd.O

What's wrong with this config ?

Thanks

Question information

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Revision history for this message
Franck Bonnefoy (fbo84) said : 		#1

New information :
In /var/log/cups, the error_log file contains the following lines :
E [25/Aug/2019:21:30:42 +0200] [Job 414] Job stopped due to filter errors; please consult the /var/log/cups/error_log file for details.
D [25/Aug/2019:21:30:42 +0200] [Job 414] The following messages were recorded from 21:30:33 to 21:30:42
D [25/Aug/2019:21:30:42 +0200] [Job 414] Applying default options...
D [25/Aug/2019:21:30:42 +0200] [Job 414] Adding start banner page "none".
D [25/Aug/2019:21:30:42 +0200] [Job 414] Adding end banner page "none".
D [25/Aug/2019:21:30:42 +0200] [Job 414] File of type application/pdf queued by "franck".
D [25/Aug/2019:21:30:42 +0200] [Job 414] hold_until=0
D [25/Aug/2019:21:30:42 +0200] [Job 414] Queued on "HP_LaserJet_Professional_M1212nf_MFP" by "franck".
D [25/Aug/2019:21:30:42 +0200] [Job 414] time-at-processing=1566761433
D [25/Aug/2019:21:30:42 +0200] [Job 414] 3 filters for job:
D [25/Aug/2019:21:30:42 +0200] [Job 414] pdftopdf (application/pdf to application/vnd.cups-pdf, cost 66)
D [25/Aug/2019:21:30:42 +0200] [Job 414] gstoraster (application/vnd.cups-pdf to application/vnd.cups-raster, cost 99)
D [25/Aug/2019:21:30:42 +0200] [Job 414] hpcups (application/vnd.cups-raster to printer/HP_LaserJet_Professional_M1212nf_MFP, cost 0)
D [25/Aug/2019:21:30:42 +0200] [Job 414] job-sheets=none,none
D [25/Aug/2019:21:30:42 +0200] [Job 414] argv[0]="HP_LaserJet_Professional_M1212nf_MFP"
D [25/Aug/2019:21:30:42 +0200] [Job 414] argv[1]="414"
D [25/Aug/2019:21:30:42 +0200] [Job 414] argv[2]="franck"
D [25/Aug/2019:21:30:42 +0200] [Job 414] argv[3]="Question #683105 : Questions : HPLIP"
D [25/Aug/2019:21:30:42 +0200] [Job 414] argv[4]="1"
D [25/Aug/2019:21:30:42 +0200] [Job 414] argv[5]="Duplex=None PageSize=Letter ColorModel=Gray Collate job-uuid=urn:uuid:6fbe7afd-e4bf-3d19-4153-8108afdf75d0 job-originating-host-name=localhost date-time-at-creation= date-time-at-processing= time-at-creation=1566761433 time-at-processing=1566761433"
D [25/Aug/2019:21:30:42 +0200] [Job 414] argv[6]="/var/spool/cups/d00414-001"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[0]="CUPS_CACHEDIR=/var/cache/cups"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[1]="CUPS_DATADIR=/usr/share/cups"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[2]="CUPS_DOCROOT=/usr/share/cups/doc-root"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[3]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[4]="CUPS_REQUESTROOT=/var/spool/cups"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[5]="CUPS_SERVERBIN=/usr/lib/cups"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[6]="CUPS_SERVERROOT=/etc/cups"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[7]="CUPS_STATEDIR=/run/cups"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[8]="HOME=/var/spool/cups/tmp"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[9]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[10]="SERVER_ADMIN=root@MAHE"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[11]="SOFTWARE=CUPS/2.2.10"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[12]="TMPDIR=/var/spool/cups/tmp"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[13]="USER=root"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[14]="CUPS_MAX_MESSAGE=2047"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[15]="CUPS_SERVER=/var/run/cups/cups.sock"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[16]="CUPS_ENCRYPTION=IfRequested"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[17]="IPP_PORT=631"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[18]="CHARSET=utf-8"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[19]="LANG=fr_FR.UTF-8"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[20]="PPD=/etc/cups/ppd/HP_LaserJet_Professional_M1212nf_MFP.ppd"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[21]="RIP_MAX_CACHE=128m"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[22]="CONTENT_TYPE=application/pdf"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[23]="DEVICE_URI=hp:/net/HP_LaserJet_Professional_M1212nf_MFP?ip=192.168.1.17"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[24]="PRINTER_INFO=HP LaserJet Professional m1212nf MFP, hpcups 3.19.6, requires proprietary plugin"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[25]="PRINTER_LOCATION="
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[26]="PRINTER=HP_LaserJet_Professional_M1212nf_MFP"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[27]="PRINTER_STATE_REASONS=none"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[28]="CUPS_FILETYPE=document"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[29]="FINAL_CONTENT_TYPE=application/vnd.cups-raster"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[30]="AUTH_I****"
D [25/Aug/2019:21:30:42 +0200] [Job 414] Started filter /usr/lib/cups/filter/pdftopdf (PID 4837)
D [25/Aug/2019:21:30:42 +0200] [Job 414] Started filter /usr/lib/cups/filter/gstoraster (PID 4838)
D [25/Aug/2019:21:30:42 +0200] [Job 414] Started filter /usr/lib/cups/filter/hpcups (PID 4839)
D [25/Aug/2019:21:30:42 +0200] [Job 414] Started backend /usr/lib/cups/backend/hp (PID 4840)
D [25/Aug/2019:21:30:42 +0200] [Job 414] OUTFORMAT=\"(null)\", so output format will be CUPS/PWG Raster
D [25/Aug/2019:21:30:42 +0200] [Job 414] pdftopdf: Last filter determined by the PPD: hpcups; FINAL_CONTENT_TYPE: application/vnd.cups-raster => pdftopdf will not log pages in page_log.
D [25/Aug/2019:21:30:42 +0200] [Job 414] PDF interactive form and annotation flattening done via QPDF
D [25/Aug/2019:21:30:42 +0200] [Job 414] Color Manager: Calibration Mode/Off
D [25/Aug/2019:21:30:42 +0200] [Job 414] PID 4837 (/usr/lib/cups/filter/pdftopdf) exited with no errors.
D [25/Aug/2019:21:30:42 +0200] [Job 414] Calling FindDeviceById(cups-HP_LaserJet_Professional_M1212nf_MFP)
D [25/Aug/2019:21:30:42 +0200] [Job 414] Found device /org/freedesktop/ColorManager/devices/cups_HP_LaserJet_Professional_M1212nf_MFP
D [25/Aug/2019:21:30:42 +0200] [Job 414] Calling org.freedesktop.ColorManager.Device.Get(ProfilingInhibitors)
D [25/Aug/2019:21:30:42 +0200] [Job 414] Calling FindDeviceById(cups-HP_LaserJet_Professional_M1212nf_MFP)
D [25/Aug/2019:21:30:42 +0200] [Job 414] Found device /org/freedesktop/ColorManager/devices/cups_HP_LaserJet_Professional_M1212nf_MFP
D [25/Aug/2019:21:30:42 +0200] [Job 414] Calling GetProfileForQualifiers(Gray.Plain....)
D [25/Aug/2019:21:30:42 +0200] [Job 414] Found profile /org/freedesktop/ColorManager/profiles/HP_LaserJet_Professional_M1212nf_MFP_Gray__
D [25/Aug/2019:21:30:42 +0200] [Job 414] Calling org.freedesktop.ColorManager.Profile.Get(Filename)
D [25/Aug/2019:21:30:42 +0200] [Job 414] Use profile filename: \'\'
D [25/Aug/2019:21:30:42 +0200] [Job 414] Color Manager: ICC Profile:
D [25/Aug/2019:21:30:42 +0200] [Job 414] Ghostscript using Any-Part-of-Pixel method to fill paths.
D [25/Aug/2019:21:30:42 +0200] [Job 414] Ghostscript command line: gs -dQUIET -dPARANOIDSAFER -dNOPAUSE -dBATCH -dNOINTERPOLATE -dNOMEDIAATTRS -dShowAcroForm -sstdout=%stderr -sOutputFile=%stdout -sDEVICE=cups -sMediaType=Plain -sOutputType=0 -r600x600 -dMediaPosition=7 -dDEVICEWIDTHPOINTS=612 -dDEVICEHEIGHTPOINTS=792 -dcupsBitsPerColor=1 -dcupsColorOrder=0 -dcupsColorSpace=3 -dcupsRowCount=1 -dcupsRowStep=2 -dcupsInteger0=2 -scupsPageSizeName=Letter -I/usr/share/cups/fonts -c \'<</.HWMargins[12.000000 12.000000 12.000000 12.000000] /Margins[0 0]>>setpagedevice\' -f -_
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[0]=\"CUPS_CACHEDIR=/var/cache/cups\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[1]=\"CUPS_DATADIR=/usr/share/cups\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[2]=\"CUPS_DOCROOT=/usr/share/cups/doc-root\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[3]=\"CUPS_FONTPATH=/usr/share/cups/fonts\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[4]=\"CUPS_REQUESTROOT=/var/spool/cups\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[5]=\"CUPS_SERVERBIN=/usr/lib/cups\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[6]=\"CUPS_SERVERROOT=/etc/cups\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[7]=\"CUPS_STATEDIR=/run/cups\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[8]=\"HOME=/var/spool/cups/tmp\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[9]=\"PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[10]=\"SERVER_ADMIN=root@MAHE\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[11]=\"SOFTWARE=CUPS/2.2.10\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[12]=\"USER=root\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[13]=\"CUPS_MAX_MESSAGE=2047\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[14]=\"CUPS_SERVER=/var/run/cups/cups.sock\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[15]=\"CUPS_ENCRYPTION=IfRequested\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[16]=\"IPP_PORT=631\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[17]=\"CHARSET=utf-8\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[18]=\"LANG=fr_FR.UTF-8\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[19]=\"PPD=/etc/cups/ppd/HP_LaserJet_Professional_M1212nf_MFP.ppd\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[20]=\"RIP_MAX_CACHE=128m\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[21]=\"CONTENT_TYPE=application/pdf\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[22]=\"DEVICE_URI=hp:/net/HP_LaserJet_Professional_M1212nf_MFP?ip=192.168.1.17\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[23]=\"PRINTER_INFO=HP LaserJet Professional m1212nf MFP, hpcups 3.19.6, requires proprietary plugin\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[24]=\"PRINTER_LOCATION=\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[25]=\"PRINTER=HP_LaserJet_Professional_M1212nf_MFP\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[26]=\"PRINTER_STATE_REASONS=none\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[27]=\"CUPS_FILETYPE=document\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[28]=\"FINAL_CONTENT_TYPE=application/vnd.cups-raster\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] envp[29]=\"AUTH_INFO_REQUIRED=none\"
D [25/Aug/2019:21:30:42 +0200] [Job 414] Start rendering...
D [25/Aug/2019:21:30:42 +0200] [Job 414] Set job-printer-state-message to "Start rendering...", current level=INFO
D [25/Aug/2019:21:30:42 +0200] [Job 414] Processing page 1...
D [25/Aug/2019:21:30:42 +0200] [Job 414] Set job-printer-state-message to "Processing page 1...", current level=INFO
D [25/Aug/2019:21:30:42 +0200] [Job 414] prnt/hpcups/HPCupsFilter.cpp 647: DEBUG: imageProcessorStartPage failed result = 2
D [25/Aug/2019:21:30:42 +0200] [Job 414] STATE: +connecting-to-device
D [25/Aug/2019:21:30:42 +0200] [Job 414] STATE: -connecting-to-device
D [25/Aug/2019:21:30:42 +0200] [Job 414] STATE: -media-empty-error,media-jam-error,hplip.plugin-error,cover-open-error,toner-empty-error,other
D [25/Aug/2019:21:30:42 +0200] [Job 414] PAGE: 1 1\r
D [25/Aug/2019:21:30:42 +0200] [Job 414] PID 4839 (/usr/lib/cups/filter/hpcups) crashed on signal 11.
D [25/Aug/2019:21:30:42 +0200] [Job 414] Hint: Try setting the LogLevel to "debug" to find out more.
D [25/Aug/2019:21:30:42 +0200] [Job 414] Processing page 2...
D [25/Aug/2019:21:30:42 +0200] [Job 414] Processing page 3...
D [25/Aug/2019:21:30:42 +0200] [Job 414] Processing page 4...
D [25/Aug/2019:21:30:42 +0200] [Job 414] Processing page 5...
D [25/Aug/2019:21:30:42 +0200] [Job 414] Rendering completed
D [25/Aug/2019:21:30:42 +0200] [Job 414] PID 4838 (/usr/lib/cups/filter/gstoraster) exited with no errors.
D [25/Aug/2019:21:30:42 +0200] [Job 414] ready to print
D [25/Aug/2019:21:30:42 +0200] [Job 414] PID 4840 (/usr/lib/cups/backend/hp) exited with no errors.
D [25/Aug/2019:21:30:42 +0200] [Job 414] End of messages
D [25/Aug/2019:21:30:42 +0200] [Job 414] printer-state=3(idle)
D [25/Aug/2019:21:30:42 +0200] [Job 414] printer-state-message="ready to print"
D [25/Aug/2019:21:30:42 +0200] [Job 414] printer-state-reasons=none

Revision history for this message
Launchpad Janitor (janitor) said : 		#2

This question was expired because it remained in the 'Open' state without activity for the last 15 days.