]HP Laser Jet Pro MFP M28w; Ubuntu 18.04: Not able to scan

Asked by Daniela Guzmán on 2019-08-20

I bought HP Laser Jet Pro MFP M28w and I have Ubuntu 18.04. I installed the printer and it prints but I cannot scan. I bought this mainly because of the scan so it is a big problem for me.
When I use xsane I get the error: error during device I/O scaner
I alredy install hplip-3.19.6 but i was not able to install the plug-in so I went to the version 3.18.4 and I installed the plug-in succesfully but still I can not scan, getting the same error.

Question information

Language:
English Edit question
Status:
Expired
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
2019-08-21
Last reply:
2019-09-06
Manfred Hampl (m-hampl) said : #1

For diagnostic purposes, what output do you receive for the commands

sane-find-scanner
sudo sane-find-scanner

Daniela Guzmán (dguzman1) said : #2

Hi Manfred,

Here I paste the outputs

sane-find-scanner

  # sane-find-scanner will now attempt to detect your scanner. If the
  # result is different from what you expected, first make sure your
  # scanner is powered up and properly connected to your computer.

  # No SCSI scanners found. If you expected something different, make sure that
  # you have loaded a kernel SCSI driver for your SCSI adapter.

could not open USB device 0x0bda/0x8153 at 004:003: Access denied (insufficient permissions)
could not open USB device 0x0424/0x5807 at 004:002: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0003 at 004:001: Access denied (insufficient permissions)
could not open USB device 0x0bda/0x4014 at 003:003: Access denied (insufficient permissions)
found USB scanner (vendor=0x03f0 [HP], product=0xbf2a [HP LaserJet MFP M28-M31]) at libusb:003:005
could not open USB device 0x0424/0x2807 at 003:002: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 003:001: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0003 at 002:001: Access denied (insufficient permissions)
could not open USB device 0x0489/0xe0a2 at 001:003: Access denied (insufficient permissions)
could not open USB device 0x0bda/0x58f4 at 001:002: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 001:001: Access denied (insufficient permissions)
  # Your USB scanner was (probably) detected. It may or may not be supported by
  # SANE. Try scanimage -L and read the backend's manpage.

  # Not checking for parallel port scanners.

  # Most Scanners connected to the parallel port or other proprietary ports
  # can't be detected by this program.

  # You may want to run this program as root to find all devices. Once you
  # found the scanner devices, be sure to adjust access permissions as
  # necessary.

sudo sane-find-scanner

  # sane-find-scanner will now attempt to detect your scanner. If the
  # result is different from what you expected, first make sure your
  # scanner is powered up and properly connected to your computer.

  # No SCSI scanners found. If you expected something different, make sure that
  # you have loaded a kernel SCSI driver for your SCSI adapter.

found USB scanner (vendor=0x0bda [Realtek], product=0x8153 [USB 10/100/1000 LAN]) at libusb:004:003
found USB scanner (vendor=0x03f0 [HP], product=0xbf2a [HP LaserJet MFP M28-M31]) at libusb:003:005
  # Your USB scanner was (probably) detected. It may or may not be supported by
  # SANE. Try scanimage -L and read the backend's manpage.

  # Not checking for parallel port scanners.

  # Most Scanners connected to the parallel port or other proprietary ports
  # can't be detected by this program.

Daniela Guzmán (dguzman1) said : #3

No I notice I can scan but only in black and white.... i tried via xsane and hp-scan.... when I try to scan with both in color I get the error

Manfred Hampl (m-hampl) said : #4

Do I understand correctly:
If you scan in black and white, then it woks well, but when selecting 'color' in the same program it fails?

Daniela Guzmán (dguzman1) said : #5

Exactly

Manfred Hampl (m-hampl) said : #6

Does it work when you start the scan with "sudo xsane"

Launchpad Janitor (janitor) said : #7

This question was expired because it remained in the 'Needs information' state without activity for the last 15 days.