OfficeJet Pro 7740 driver supports one tray, but the printer has two trays

Asked by Daniel James on 2019-07-30

OfficeJet Pro 7740 is being used with Debian 9.9.

When using HPLIP 3.16.11, the HP Device Manager, in the Print Settings -> General tab, only allows Media Source to be set to Main Tray, even though the printer has two trays.

Because this is an A3/A4 printer, it would be helpful to have one tray filled with A4 paper and one tray filled with A3 paper.

My workaround is to use Tray 1 only and switch paper and settings as required.

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
Daniel James
Solved:
2019-08-02
Last query:
2019-08-02
Last reply:
2019-08-02
shivani mandora (shivani1708) said : #1

Hi,

Debian 9.9 is yet not supported by HPLIP. Please use supported distro for this printer.
Can you please install latest HPLIP driver from website and check the issue for paper trays in OfficeJet Pro 7740 again.
If you face any issue please let me know.

Thanks,
Shivani

Daniel James (daniel-64studio) said : #2

Hi Shivani,

I found this bug is a duplicate of https://bugs.launchpad.net/hplip/+bug/1649550 and was fixed in the hplip 3.17.11 release, thanks!

The issue for Debian 9.x (stretch) users is that Debian ships its own copy of hplip and the PPD for this printer, but in stretch it is version 3.16.11 and does not include this fix.

The fix for users of the OfficeJet Pro 7740 who need to use A3 and A4 trays at the same time is to upgrade to the new Debian 10.x stable release (buster) or install a newer version of hplip on Debian 9.x using the stretch-backports repository, like this:

sudo apt update; sudo apt install -t stretch-backports hplip

This fixed the issue for me and I now have the choice of Tray 1 or Tray 2 when printing on the OfficeJet Pro 7740. I did not need to download and install hplip manually to resolve the issue.

Awesome work by the hplip team, and I will continue to buy products which support Debian :-)