"Error printing" window comes up Openoffice.org 2.4
I've got a new HP p1505n which will be connected via the USB port. There are two computers, both with Ubuntu 8.10 installed. The printer will print a self-test (configuration) page but when connected to EITHER computer a test page or word processed document only results in a page being printed which says
**** Unable to open initial device, quitting.
I then get a "Print Error" popup with an option to debug (which didn't help me), and the Document Print Status says the document's status is "stopped".
I also get similar results from CUPS via my browser.
HELP!
Thanks.
Question information
- Language:
- English Edit question
- Status:
- Solved
- For:
- HPLIP Edit question
- Assignee:
- No assignee Edit question
- Solved by:
- eric schweitzer
- Solved:
- Last query:
- Last reply:
Revision history for this message
![]() |
#1 |
Please run hp-check -t and post the output.
Thanks!
Aaron
Revision history for this message
![]() |
#2 |
Gladly. With printer on hp-check -t results with the following output:
ershc@Joani-
HP Linux Imaging and Printing System (ver. 2.8.7)
Dependency/Version Check Utility ver. 14.0
Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Saving output in log file: hp-check.log
Initializing. Please wait...
warning: Invalid ppd_dir value: None
---------------
| SYSTEM INFO |
---------------
Basic system information:
Linux Joani-Laptop 2.6.27-11-generic #1 SMP Wed Apr 1 20:57:48 UTC 2009 i686 GNU/Linux
Distribution:
ubuntu 8.10
HPOJ running?
No, HPOJ is not running (OK).
Checking Python version...
OK, version 2.5.2 installed
Checking PyQt version...
error: NOT FOUND OR FAILED TO LOAD!
Checking SIP version...
error: SIP not installed or version not found.
Checking for CUPS...
Status: scheduler is running
error: Version: (Not available. CUPS may not be installed or not running.)
Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4
-------
| COMPILE AND RUNTIME DEPENDENCIES |
-------
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
Checking for dependency: cups - Common Unix Printing System...
OK, found.
Checking for dependency: cups-ddk - CUPS driver development kit...
OK, found.
Checking for dependency: cups-devel- Common Unix Printing System development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
Checking for dependency: dbus - Message bus system...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
Checking for dependency: gcc - GNU Project C and C++ Compiler...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.
Checking for dependency: libcrypto - OpenSSL cryptographic library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
Checking for dependency: libjpeg - JPEG library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
Checking for dependency: libpthread - POSIX threads library...
OK, found.
Checking for dependency: libtool - Library building support services...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.
Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.
Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.
Checking for dependency: PyQt - Qt interface for Python...
error: NOT FOUND! This is a REQUIRED/RUNTIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
Checking for dependency: python-ctypes - A foreign function library for Python...
OK, found.
Checking for dependency: python-dbus - Python bindings for dbus...
OK, found.
Checking for dependency: python-devel - Python development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.
Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.
Checking for dependency: Reportlab - PDF library for Python...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
Checking for dependency: SANE - Scanning library...
OK, found.
Checking for dependency: SANE - Scanning library development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
Checking for dependency: scanimage - Shell scanning program...
OK, found.
Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.
-------
| HPLIP INSTALLATION |
-------
Currently installed HPLIP version...
HPLIP 2.8.7 currently installed in '/usr/share/hplip'.
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=2.8.7
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
icon=no
cupsbackend=
cupsfilter=
drv=/usr/
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-
foomatic-
foomatic-
internal-
restricted-build=no
-------
| DISCOVERED PARALLEL DEVICES |
-------
No devices found.
-------
| DISCOVERED USB DEVICES |
-------
Device URI Model
-----
hp:/usb/
l=KQ20LAY
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
HP-LaserJet-P1505n
------------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/
PPD: /etc/cups/
PPD Description: HP LaserJet p1505n Foomatic/hpijs, hpijs 2.8.7
Printer status: printer HP-LaserJet-P1505n is idle. enabled since Thu 23 Apr 2009 06:35:49 PM EDT
HP Linux Imaging and Printing System (ver. 2.8.7)
System Tray Status Service ver. 0.1
Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
warning: Optional plug-in status: Not installed
Communication status: Good
-------
| SANE CONFIGURATION |
-------
'hpaio' in '/etc/sane.
error: Not found. SANE backend 'hpaio' NOT properly setup (needs to be added to /etc/sane.
Checking output of 'scanimage -L'...
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
-------
| PYTHON EXTENSIONS |
-------
Checking 'cupsext' CUPS extension...
OK, found.
Checking 'pcardext' Photocard extension...
OK, found.
Checking 'hpmudext' I/O extension...
OK, found.
Checking 'scanext' SANE scanning extension...
OK, found.
-----------------
| USB I/O SETUP |
-----------------
Checking for permissions of USB attached printers...
HP Device 0x4017 at 001:003:
Device URI: hp:/usb/
Device node: /dev/bus/
Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/001/003
# owner: lp
# group: scanner
user::rw-
user:ershc:rw-
group::rw-
mask::rw-
other::r--
-----------
| SUMMARY |
-----------
error: 17 errors and/or warnings.
Please refer to the installation instructions at:
http://
Done.
ershc@Joani-
Revision history for this message
![]() |
#3 |
Follow this guide for configuring CUPS so that the debug is sent to a log file.
http://
then view the CUPS error log, print a job, copy and paste the entire output and post it here.
Thanks.
Aaron
Revision history for this message
![]() |
#4 |
Couple of minor problems with those directions, (in my ubuntu 8.10
/etc/cups/
/etc/init.d/cupsys was not found, but /etc/init.d/cups restart worked fine).
Also, tail is only displaying the last 100 lines or so, so here is a copy of the entire /var/log/
Thanks!
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Revision history for this message
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#5 |
I don't want to be a pain, but is there hope of resolution? I only have another day to return the printer.
Revision history for this message
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#6 |
Turns out we may never know what was wrong, an upgrade to Ubuntu 9.04 fixed it, at least on the first machine upgraded.
Revision history for this message
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#7 |
I am having issues with printing documents from Openoffice.org 2.4 Word processor. Every time I try to print a document (a letter for example) nothing happens. The printing icon doesn't pop-up nor does anything else happen. I can do the printing test and print help pages with no problems. I can also print from the internet with no problems, too. What am I doing wrong?
I am running Ubuntu 4.04 with a HP psc 1210 all-in-one printer. Any help would be greatly appreciated. Thanks