printer micro format of page

Asked by j de lima on 2019-06-23

printer does not print pages correctly.
test page does not print

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
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Last query:
2019-07-12
Last reply:
2019-07-13

Hi Lima,

Could you please share hp-check logs. type hp-check in the command line to get the logs

Regards,
Manchikanti Santhosh

j de lima (jdelima307-ziggo) said : #2

below is the log:

jl@ubuntu-mama:~$ hp-check
Saving output in log file: /home/jl/hp-check.log

HP Linux Imaging and Printing System (ver. 3.19.5)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before
compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a
distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied
tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This
mode
will check both of the above cases (both compile- and run-time
dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run
time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
     OK
     MISSING       - Missing Dependency or Permission or Plug-in
     INCOMPAT      - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

  Kernel: 4.15.0-52-generic #56-Ubuntu SMP Tue Jun 4 22:49:08 UTC 2019
GNU/Linux
  Host: ubuntu-mama
  Proc: 4.15.0-52-generic #56-Ubuntu SMP Tue Jun 4 22:49:08 UTC 2019
GNU/Linux
  Distribution: 12 18.04
  Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.19.5
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro
18.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.19.5

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.19.5
html=/usr/share/doc/hplip-3.19.5
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.19.5
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1561391276
pending_upgrade_time = 0
latest_available_version = 3.17.10

[last_used]
device_uri = hp:/net/HP_Color_LaserJet_MFP_M277dw?ip=192.168.178.66

[installation]
date_time = 26-06-19 11:38:45
version = 3.19.5

  <Package-name>        <Package-Desc> <Required/Optional> <Min-Version>
<Installed-Version> <Status>   <Comment>

--------------
| COMPILEDEP |
--------------

  gcc                  gcc - GNU Project C and C++
Compiler                         REQUIRED        - 7.4.0
OK         -
  make                 make - GNU make utility to maintain groups of
programs       REQUIRED        3.0             4.1 OK         -
  libtool              libtool - Library building support
services                  REQUIRED        - 2.4.6           OK         -

------------------------
| General Dependencies |
------------------------

  libcrypto            libcrypto - OpenSSL cryptographic
library                    REQUIRED        - 1.1.1           OK         -
  python-xml           Python XML
libraries                                         REQUIRED
-               2.2.5           OK         -
  libnetsnmp-devel     libnetsnmp-devel - SNMP networking library
development files REQUIRED        5.0.9           5.7.3 OK         -
  sane-devel           SANE - Scanning library development
files                    REQUIRED        - -               OK         -
  pil                  PIL - Python Imaging Library (required for
commandline scanning with hp-scan) OPTIONAL        - 1.1.7
OK         -
  pyqt4-dbus           PyQt 4 DBus - DBus Support for
PyQt4                         REQUIRED        4.0 4.12.1
OK         -
  libpthread           libpthread - POSIX threads
library                           REQUIRED        - 2.27
OK         -
  python-devel         Python devel - Python development
files                      REQUIRED        2.2 2.7.15          OK         -
  cups-devel           CUPS devel- Common Unix Printing System
development files    REQUIRED        - 2.2.7           OK         -
  python-dbus          Python DBus - Python bindings for
DBus                       REQUIRED        0.80.0 1.2.6
OK         -
  cups-ddk             CUPS DDK - CUPS driver development
kit                       OPTIONAL        - -               OK         -
  reportlab            Reportlab - PDF library for
Python                           OPTIONAL        2.0 3.4.0
OK         -
  pyqt4                PyQt 4- Qt interface for Python (for Qt version
4.x)         REQUIRED        4.0 4.12.1          OK         -
  libusb               libusb - USB
library                                         REQUIRED -
1.0             OK         -
  cups-image           CUPS image - CUPS image development
files                    REQUIRED        - 2.2.7           OK         -
  python2X             Python 2.2 or greater - Python programming
language          REQUIRED        2.2             2.7.15 OK         -
  python-notify        Python libnotify - Python bindings for the
libnotify Desktop notifications OPTIONAL        - -
OK         -
  libjpeg              libjpeg - JPEG
library                                       REQUIRED -
-               OK         -
  sane                 SANE - Scanning
library                                      REQUIRED -
-               OK         -

----------------------
| Scan Configuration |
----------------------

  scanext Scan-SANE-Extension REQUIRED        -
3.19.5          OK         -
  hpaio HPLIP-SANE-Backend REQUIRED        -
3.19.5          OK         'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

  gs                   GhostScript - PostScript and PDF language
interpreter and previewer REQUIRED        7.05 9.26            OK         -
  scanimage            scanimage - Shell scanning
program                           OPTIONAL        1.0 1.0.27
OK         -
  cups                 CUPS - Common Unix Printing
System                           REQUIRED        1.1 2.2.7
OK         'CUPS Scheduler is running'
  network              network -wget OPTIONAL        -
1.19.4          OK         -
  policykit            PolicyKit - Administrative policy
framework                  OPTIONAL        - 0.105           OK         -
  xsane                xsane - Graphical scanner frontend for
SANE                  OPTIONAL        0.9 0.999           OK         -
  dbus                 DBus - Message bus
system                                    REQUIRED -
1.12.2          OK         -
  avahi-utils avahi-utils OPTIONAL        -
0.7             OK         -

---------------------
| Python Extentions |
---------------------

  hpmudext IO-Extension REQUIRED        -               3.19.5
OK         -
  cupsext CUPS-Extension REQUIRED        -               3.19.5
OK         -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/net/HP_Color_LaserJet_MFP_M277dw?ip=192.168.178.66' is a
Hewlett-Packard HP_Color_LaserJet_MFP_M277dw all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-Color-LaserJet-Pro-MFP-M277
------------------------------
Type: Printer
Device URI: hp:/net/HP_Color_LaserJet_MFP_M277dw?ip=192.168.178.66
PPD: /etc/cups/ppd/HP-Color-LaserJet-Pro-MFP-M277.ppd
warning: Failed to read /etc/cups/ppd/HP-Color-LaserJet-Pro-MFP-M277.ppd
ppd file
PPD Description:
Printer status: printer HP-Color-LaserJet-Pro-MFP-M277 is idle. enabled
since ma 24 jun 2019 18:41:41 CEST
error: Required plug-in status: Not installed
Communication status: Good

--------------
| PERMISSION |
--------------

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Plug-in Status
--------------
error: Plug-ins need to be installed

Total Errors: 1
Total Warnings: 0

Done.
jl@ubuntu-mama:~$

On 26-06-19 07:08, Santhosh Manchikanti wrote:
> Your question #681548 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/681548
>
> Status: Open => Answered
>
> Santhosh Manchikanti proposed the following answer:
> Hi Lima,
>
> Could you please share hp-check logs. type hp-check in the command line
> to get the logs
>
> Regards,
> Manchikanti Santhosh
>

Launchpad Janitor (janitor) said : #3

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

j de lima (jdelima307-ziggo) said : #4

i resolved the problem

thank you.

On 12-07-19 11:17, Launchpad Janitor wrote:
> Your question #681548 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/681548
>
> Status: Open => Expired
>
> Launchpad Janitor expired the question:
> This question was expired because it remained in the 'Open' state
> without activity for the last 15 days.
>

Hi J de lima,

Thanks for the updates. Could you please move the status to resolved?

Regards,
Santhosh

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