HPLIP

Error HP color laserjet M750 on RHEL 6

Asked by Anoep Lachman

Dear support,

We are trying to configure an HP Color LaserJet M750 printer on a RHEL 6 server with cups. We get the following error :

Set job-printer-state-message to "Unable to write print data: Broken pipe", current level=ERROR

We have already update the firmware of the printer to the latest level. We can print to other HP printers. It seems to be that only the M750 gives us issues.

Please advice.

Regards,
Anoep

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Santhosh Manchikanti (santhosh2357651) said : 		#1

Hi Anoep,

Can you please share "hp-logcapture" logs for further investigation.

please run "sudo hp-logcapture" command in the terminal and press "Yes" and perform the job.

Regards,
Santhosh

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Anoep Lachman (anoep) said : 		#2

Hi Santhosh,

Iam attaching the log files.

Regards,
Anoep

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Anoep Lachman (anoep) said : 		#3

Hi Santhosh,

i was not able to upload the log files. I am attaching it to this email.

Regards,

Anoep

________________________________
From: <email address hidden> <email address hidden> on behalf of Santhosh Manchikanti <email address hidden>
Sent: Wednesday, May 15, 2019 7:58 AM
To: <email address hidden>
Subject: Re: [Question #680789]: Error HP color laserjet M750 on RHEL 6

Your question #680789 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/680789

    Status: Open => Answered

Santhosh Manchikanti proposed the following answer:
Hi Anoep,

Can you please share "hp-logcapture" logs for further investigation.

please run "sudo hp-logcapture" command in the terminal and press "Yes"
and perform the job.

Regards,
Santhosh

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Launchpad Janitor (janitor) said : 		#4

This question was expired because it remained in the 'Open' state without activity for the last 15 days.