buggy print driver

Asked by Jay on 2019-04-30

I use Linux Mint 18.0 with the Mate desktop on a HP Pavalion DV6 laptop computer. I was trying to print PDF documents and Libre Office docs. I am using HPLIP 3.19.1. I have been trying to use your Linux driver for a new HP Deskjet 3755 I recently bought. I believe the driver has a bug. The page selection size is not right, there are two 8-1/2x11 page selections. Pages print out with the first couple of lines cut off. HP switched out the printer for another 3755 but it is the same problem.

When I use Google Cloud Print to print documents it prints fine. I suspect Google uses a different driver than yours that is why Cloud print works.

I tried many times to get it to print correctly. I cannot return the printer, the period for returning has expired. So I am stuck. Any suggestions? Do you plan to update the HP 3755 Deskjet driver?

Question information

Language:
English Edit question
Status:
Open
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
2019-04-30
Last reply:

Can you help with this problem?

Provide an answer of your own, or ask Jay for more information if necessary.

To post a message you must log in.