Ubuntu

Printer is printing everything with a blue background

Asked by Jamie Hughes

My HP Photosmart C7250 was working perfectly until today. Now, everything I print from my computer (running Ubuntu 18.10) comes out with a blue/cyan background. I attempted printing black-text-only documents from Libreoffice and a picture from the default image viewer app. I'm pretty sure this is a driver issue on the computer's end because when I printed a photo from the printer's built-in SD card port, it came out on photo paper without the blue background. I attempted to resolve the issue by rebooting the printer, rebooting the computer, reinstalling the drivers in both the HPLIP toolbox and Ubuntu's printer manager, reinstalling HPLIP itself, and running a cleaning cycle on the printer. Nothing worked.

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Frank Beythien (fbeythien) said : 		#1

I am hit by the same bug, it shows since updating Ubuntu 16.04 today. I verified printing before and after update (2. PC).
I suspect one of the ghostscript packages.
Printing with black only setting works ok.

Fraom dpkg.log:
2019-02-22 19:44:30 upgrade ghostscript:amd64 9.26~dfsg+0-0ubuntu0.16.04.4 9.26~dfsg+0-0ubuntu0.16.04.5
2019-02-22 19:44:30 upgrade ghostscript-x:amd64 9.26~dfsg+0-0ubuntu0.16.04.4 9.26~dfsg+0-0ubuntu0.16.04.5
2019-02-22 19:44:30 upgrade libgs9:amd64 9.26~dfsg+0-0ubuntu0.16.04.4 9.26~dfsg+0-0ubuntu0.16.04.5
2019-02-22 19:44:31 upgrade libgs9-common:all 9.26~dfsg+0-0ubuntu0.16.04.4 9.26~dfsg+0-0ubuntu0.16.04.5

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Michael Redman (mike.redman) said : 		#2

Same problem today with a Linux Mint box running 18.3...works with a LM 19.1 laptop that I've not updated, and also works with all other OS's....printer is an HP Officejet 8620.

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Dietmar Robbe (dietmar-robbe) said : 		#3

I have the same problem with Lubuntu and Xubuntu 18.04. Printer hp deskjet 2620 only prints blue backround. updated my systems yesterday !

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Manfred Hampl (m-hampl) said : 		#4

Probably bug #1817308

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Frank Beythien (fbeythien) said : 		#5

After downgrading the four packages (ghostscript, ghostscript-x, libgs9, libgs9-common) from 9.26 to 9.18 printing is back to normal without blue blackground.

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Michael Redman (mike.redman) said : 		#6

I installed the new version of Ghostscript that was released today and it fixes the problem....the newest one being: 9.26~dfsg+0-0ubuntu0.16.04.6

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LinuxMintUser1729 (linuxmintuser1729) said : 		#7

#6 fixed the problem on LM17.3 & HP 6700

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Jamie Hughes (jbh54enwiler) said : 		#8

How do I update my HPLIP Ghostscript?

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Dietmar Robbe (dietmar-robbe) said : 		#9

For Ubuntu:

sudo apt update

sudo apt upgrade

My printer works.

Am 25.02.19 um 00:57 schrieb Jamie Hughes:
> Question #678719 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/678719
>
> Status: Answered => Open
>
> Jamie Hughes is still having a problem:
> How do I update my HPLIP Ghostscript?
>

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