hp-plugin terminates successfully but hp-setup doesn't recognize

Asked by Richard on 2019-01-25

Hi,

I'm trying to install HPLIP 3.18.12 on Ubuntu 18.04. So I dowloaded the installer and started it. I use all the defaults, everything seems to work fine. The plug-in installation starts, works fine also. It finishes successfully but the I get the following message:

error: The device you are trying to setup requires a binary plug-in. Some functionalities may not work as expected without plug-ins. Please run 'hp-plugin' as normal user to install plug-ins. Visit http://hplipopensource.com for more infomation.

I confirm this message a return to the point where I can start the installation of the plug-in, which again completes successfully. But guess what - I get the error message again.

I also tried to run hp-plugin and hp-setup seperately with the same result. hp-plugin alone works fine. When I call hp-setup it calls hp-plugin again, which again completes successfully but obviously hp-setup doesn't recognize the plugin and I am in the loop again.

Is someone here who might have an idea where I can start looking for a solution to the problem? Googleing it isn't very helpful.

Thanks a lot

Rich

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
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Last query:
2019-01-25
Last reply:
2019-01-31
Bill Williamson (billwubuntu) said : #1

Suggest you run
hp-doctor

David C. Bryant (davidcbryant) said : #2

I just installed hplip 3.19.5 on my SUSE LEAP 15.0 box, and encountered the same problem. But it appears to be a mere annoyance. I just killed the Konsole window (I'm using the KDE Plasma desktop) the installation was running in, and invoked "hp-toolbox" via the command line interface, and everything seems to be working fine. I can use my printer, and my scanner works -- I'm a happy camper.

Incidentally, I had previously installed hplip on several different SUSE distros, and I have never run into this problem before. The previous version I had installed from SourceForge was 3.18.10 ... don't remember the previous version numbers, but I've been through a bunch of them. One other difference I noticed on 3.19.5 is that I couldn't ignore the plugin installation. If I said "skip", the setup program threw me right back into the plugin dialogue. Very frustrating, but ultimately meaningless.

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