HP_LaserJet_MFP_M28 Scanner does not work

Asked by Jarno on 2019-01-19

HP_LaserJet_MFP M28A Ubuntu 18.10
Initially hplip 3.18.7 installed printer works but scanner not
I Uninstalled 3.18.7 and installed hplip 3.18.12 + plugin 3.18.12

Printer still working
Scanner begin to scan and stop with error

I launched utility hp-scan -g
HP Linux Imaging and Printing System (ver. 3.18.12)
Scan Utility ver. 2.2
.......
Setting output format to PNG for greyscale mode.
warning: Defaulting to '/home/jarno/hpscan001.png'.
Warming up...
Scanning...
error: SANE: Error during device I/O (code=9)
Closing device.

simple-scan -d ends with:
 DEBUG: scanner.vala:1217: sane_start (page=0, pass=0) -> SANE_STATUS_IO_ERROR
[+22,69s] WARNING: scanner.vala:1224: Unable to start device: Error during device I/O
[+23,01s] DEBUG: scanner.vala:768: sane_cancel ()
[+23,01s] DEBUG: scanner.vala:771: sane_close ()

If i try download and install from HP i get
Plug-in version: 3.18.12
Installed HPLIP version: 3.18.12
Number of files to install: 55
Plugin installation failed
error: Python gobject/dbus may be not installed
error: Plug-in install failed.Done.

so i installed it in local
sh hplip-3.18.12-plugin.run
Plug-in version: 3.18.12
Installed HPLIP version: 3.18.12
Number of files to install: 55
Done.
 I expect it is correctly installed

regards
Yannick

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
Jarno
Solved:
2019-07-24
Last query:
2019-07-24
Last reply:
2019-05-11
Jarno (yannick-jarno) said : #1

I notice some differences depending on the chosen parameters
Tests with XSANE
A4  % sanned before error
mode resolution %
Gray 200 2/3
Gray 300 2/3
Gray 600 1/3

Color 200 1/3
Color 300 1/3
Color 600 1/10 *****

Can someone help me, in which direction should I search ?
Regard
Yannick

Jarno (yannick-jarno) said : #2

 HPLIP 3.18.4 Release Notes
HPLIP 3.18.4 - This release has the following changes:
Added Support for the following new Printers: HP LaserJet Pro MFP M28a

So I tried
Virtualbox +ubuntu 18.04 hplip 3.18.4
Virtualbox +ubuntu 18.04 hplip 3.18.6
Virtualbox +ubuntu 18.04 hplip 3.18.9
Virtualbox +ubuntu 18.04 hplip 3.18.10
Virtualbox +ubuntu 18.04 hplip 3.18.12

I get same problem , printer is working but scanner is not.
Scan begin and failed with i/o error

hp-scan
HP Linux Imaging and Printing System (ver. 3.18.6)
Scan Utility ver. 2.2
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
warning: No destinations specified. Adding 'file' destination by default.
Using device hpaio:/usb/HP_LaserJet_MFP_M28-M31?serial=VNC3B92743
Opening connection to device...
Resolution: 300dpi
Mode: gray
Compression: JPEG
Scan area (mm):
  Top left (x,y): (0.000000mm, 0.000000mm)
  Bottom right (x,y): (215.900009mm, 297.010681mm)
  Width: 215.900009mm
  Height: 297.010681mm
Destination(s): file
Output file:
warning: File destination enabled with no output file specified.
Setting output format to PNG for greyscale mode.
warning: Defaulting to '/home/jarno/hpscan001.png'.
Warming up...
Scanning...
error: SANE: Error during device I/O (code=9)
Closing device.

hp-scan syslog ( hpmud_read_channel failed )

Jan 23 23:06:08 Ubuntu1804 /hp-scan: hp-scan[2070]: warning: No destinations specified. Adding 'file' destination by default.
Jan 23 23:06:14 Ubuntu1804 /hp-scan: scan/sane/escl.c 418: escl_open() session=(nil)
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 427: Found interface conf=0, iface=0, altset=0, index=1
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 389: Active kernel driver on interface=0 ret=0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 535: claimed 7/1/2 interface
Jan 23 23:06:14 Ubuntu1804 upowerd[1191]: unhandled action 'bind' on /sys/devices/pci0000:00/0000:00:0b.0/usb1/1-1/1-1:1.0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 781: read actual device_id successfully fd=1 len=239
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 561: released 7/1/2 interface
Jan 23 23:06:14 Ubuntu1804 /hp-scan: common/utils.c 245: unable to load library libm.so: /usr/lib/x86_64-linux-gnu/libm.so: invalid ELF header
Jan 23 23:06:14 Ubuntu1804 /hp-scan: scan/sane/escl.c 59: Calling bb_open
Jan 23 23:06:14 Ubuntu1804 /hp-scan: scan/sane/escl.c 80: Calling bb_load EXIT
Jan 23 23:06:14 Ubuntu1804 /hp-scan: scan/sane/escl.c 438: escl_open() calling bb_escl.so PASSED
Jan 23 23:06:14 Ubuntu1804 /hp-scan: scan/sane/escl.c 283: init_options....
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1067: bb_open() escl entry.
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 939: bb_get_scanner_elements.
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 249: http_open() dd=1 channel=HP-ESCL-SCAN handle=0x1030a70
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 961: new HP-ESCL-SCAN channel=26 clientCnt=1 channelCnt=1
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 1567: invalid HP-ESCL-SCAN channel=26
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 976: removed HP-ESCL-SCAN channel=26 clientCnt=0 channelCnt=0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 263: unable to open HP-ESCL-SCAN channel
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 249: http_open() dd=1 channel=HP-IPP handle=0x1030a70
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 961: new HP-IPP channel=45 clientCnt=1 channelCnt=1
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 427: Found interface conf=0, iface=1, altset=1, index=3
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 389: Active kernel driver on interface=1 ret=0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 535: claimed 7/1/4 interface
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 552: http_write() handle=0x109a060 data=0x7fbab3ab74e8 size=56 sectime=3
Jan 23 23:06:14 Ubuntu1804 upowerd[1191]: unhandled action 'unbind' on /sys/devices/pci0000:00/0000:00:0b.0/usb1/1-1/1-1:1.0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 815: bb_read_http_payload entry.
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 300: http_read_header() handle=0x109a060 data=0x7ffec64686b0 size=32768 sectime=3
Jan 23 23:06:14 Ubuntu1804 upowerd[1191]: unhandled action 'bind' on /sys/devices/pci0000:00/0000:00:0b.0/usb1/1-1/1-1:1.1
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 166: read_channel len=3516
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 189: -read_stream() bytes_read=1 s.index=1 s.cnt=3515 stat=0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=17 index=17 cnt=3499
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=31 index=48 cnt=3468
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=31 total=48
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=22 index=70 cnt=3446
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=22 total=70
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=52 index=122 cnt=3394
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=52 total=122
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=30 index=152 cnt=3364
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=30 total=152
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=24 index=176 cnt=3340
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=24 total=176
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=2 index=178 cnt=3338
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=2 total=178
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 345: -http_read_header() handle=0x109a060 data=0x7ffec64686b0 bytes_read=178 size=32768 status=0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 853: payload_length= (3338)
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 90: clear_stream entry...
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 97: Clearing (3338) bytes from the stream
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 105: clear_stream returning with (stat = 0, bytes_read = 3338)...
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 928: bb_read_http_payload completed. total=[3338] stat=[0]
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 267: bb_parse_scan_elements entry.
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 278: Version:2.63
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 337: Platen FormatSupported ColorMode:RGB24
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 337: Platen FormatSupported ColorMode:Grayscale8
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 360: Platen Resolution:200
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 360: Platen Resolution:300
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 360: Platen Resolution:600
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 393: Platen Optical Resolution Max X:600
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 398: Platen Optical Resolution Max Y:600
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 721: bb_parse_scan_elements successful
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 284: http_close() handle=0x109a060
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 561: released 7/1/4 interface
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 976: removed HP-IPP channel=45 clientCnt=0 channelCnt=0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 977: bb_get_scanner_elements returning with (stat=0).
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1080: UpdateResolutionListForRange ESCL
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1144: Platen minWidth=499384 minHeight=499384 Range[14149223, 14149223, 19464892, 19464892]
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1153: ADF Simplex minWidth=0 minHeight=0 Range[0, 0, 0, 0]
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1163: ADF Duplex minWidth=0 minHeight=0 Range[0, 0, 0, 0]
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1173: Camera minWidth=0 minHeight=0 Range[0, 0, 0, 0]
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1211: bb_open() returning stat=0.
Jan 23 23:06:14 Ubuntu1804 /hp-scan: scan/sane/escl.c 219: set_scan_mode_side_effects....
Jan 23 23:06:14 Ubuntu1804 /hp-scan: scan/sane/escl.c 241: set_input_source_side_effects....
Jan 23 23:06:14 Ubuntu1804 /hp-scan: scan/sane/escl.c 241: set_input_source_side_effects....
Jan 23 23:06:14 Ubuntu1804 /hp-scan: scan/sane/escl.c 604: Resolution (75) is not supported in input source (1).
Jan 23 23:06:14 Ubuntu1804 /hp-scan: scan/sane/escl.c 219: set_scan_mode_side_effects....
Jan 23 23:06:14 Ubuntu1804 /hp-scan: hp-scan[2070]: warning: File destination enabled with no output file specified.
Jan 23 23:06:14 Ubuntu1804 /hp-scan: hp-scan[2070]: warning: Defaulting to '/home/jarno/hpscan001.png'.
Jan 23 23:06:14 Ubuntu1804 /hp-scan: scan/sane/escl.c 861: escl_start entry. uri=[hp:/usb/HP_LaserJet_MFP_M28-M31?serial=VNC3B92743] InputSource=[1]
Jan 23 23:06:14 Ubuntu1804 /hp-scan: scan/sane/escl.c 241: set_input_source_side_effects....
Jan 23 23:06:14 Ubuntu1804 /hp-scan: scan/sane/escl.c 114: escl_set_extents minWidth=499384 minHeight=499384 Source Range[14149223, 14149223, 19464892, 19464892] Current Range[0, 14149223, 0, 19464892]
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1492: bb_check_scanner_to_continue entry
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1287: bb_get_scanner_status entry.
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 249: http_open() dd=1 channel=HP-IPP handle=0x1030a70
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 961: new HP-IPP channel=45 clientCnt=1 channelCnt=1
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 427: Found interface conf=0, iface=1, altset=1, index=3
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 389: Active kernel driver on interface=1 ret=0
Jan 23 23:06:14 Ubuntu1804 upowerd[1191]: unhandled action 'unbind' on /sys/devices/pci0000:00/0000:00:0b.0/usb1/1-1/1-1:1.1
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 535: claimed 7/1/4 interface
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1294: bb_get_scanner_status returning
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 552: http_write() handle=0x1099ff0 data=0x7fbab3ab7dc0 size=49 sectime=10
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 815: bb_read_http_payload entry.
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 300: http_read_header() handle=0x1099ff0 data=0x7ffec646ef30 size=5120 sectime=10
Jan 23 23:06:14 Ubuntu1804 upowerd[1191]: unhandled action 'bind' on /sys/devices/pci0000:00/0000:00:0b.0/usb1/1-1/1-1:1.1
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 166: read_channel len=1722
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 189: -read_stream() bytes_read=1 s.index=1 s.cnt=1721 stat=0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=17 index=17 cnt=1705
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=31 index=48 cnt=1674
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=31 total=48
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=22 index=70 cnt=1652
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=22 total=70
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=52 index=122 cnt=1600
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=52 total=122
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=30 index=152 cnt=1570
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=30 total=152
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=24 index=176 cnt=1546
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=24 total=176
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=2 index=178 cnt=1544
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=2 total=178
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 345: -http_read_header() handle=0x1099ff0 data=0x7ffec646ef30 bytes_read=178 size=5120 status=0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 853: payload_length= (1544)
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 90: clear_stream entry...
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 97: Clearing (1544) bytes from the stream
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 105: clear_stream returning with (stat = 0, bytes_read = 1544)...
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 928: bb_read_http_payload completed. total=[1544] stat=[0]
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 284: http_close() handle=0x1099ff0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 561: released 7/1/4 interface
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 976: removed HP-IPP channel=45 clientCnt=0 channelCnt=0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1312: bb_get_scanner_status returning (0)
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1530: bb_check_scanner_to_continue returning with (0).
Jan 23 23:06:14 Ubuntu1804 /hp-scan: scan/sane/escl.c 849: escl_send_event event[0] uri[hp:/usb/HP_LaserJet_MFP_M28-M31?serial=VNC3B92743]
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1687: bb_start_scan entry. job_id=, input_src[1]
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1546: bb_post_scanjob.
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 249: http_open() dd=1 channel=HP-IPP handle=0x1030a70
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 961: new HP-IPP channel=45 clientCnt=1 channelCnt=1
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 427: Found interface conf=0, iface=1, altset=1, index=3
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 389: Active kernel driver on interface=1 ret=0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 535: claimed 7/1/4 interface
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1557: Requested_width = [2550], max_width = [2549]
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 552: http_write() handle=0x1099ff0 data=0x7ffec646d2e0 size=90 sectime=5
Jan 23 23:06:14 Ubuntu1804 upowerd[1191]: unhandled action 'unbind' on /sys/devices/pci0000:00/0000:00:0b.0/usb1/1-1/1-1:1.1
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 552: http_write() handle=0x1099ff0 data=0x7ffec646dae0 size=743 sectime=1
Jan 23 23:06:14 Ubuntu1804 upowerd[1191]: unhandled action 'bind' on /sys/devices/pci0000:00/0000:00:0b.0/usb1/1-1/1-1:1.1
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 815: bb_read_http_payload entry.
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 300: http_read_header() handle=0x1099ff0 data=0x7ffec646dae0 size=5120 sectime=5
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 166: read_channel len=208
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 189: -read_stream() bytes_read=1 s.index=1 s.cnt=207 stat=0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=22 index=22 cnt=186
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=19 index=41 cnt=167
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=19 total=41
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=52 index=93 cnt=115
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=52 total=93
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=59 index=152 cnt=56
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=59 total=152
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=30 index=182 cnt=26
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=30 total=182
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=24 index=206 cnt=2
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=24 total=206
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=2 index=0 cnt=0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=2 total=208
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 345: -http_read_header() handle=0x1099ff0 data=0x7ffec646dae0 bytes_read=208 size=5120 status=0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1367: bb_get_url URL=/eSCL/ScanJobs/wdc2y8bg-ecur-6d94-1012-1472udqy
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1382: bb_get_url ip=
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1396: bb_get_url job_id=wdc2y8bg-ecur-6d94-1012-1472udqy
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1597: bb_post_scanjob returning with stat = [0]
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 284: http_close() handle=0x1099ff0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 561: released 7/1/4 interface
Jan 23 23:06:14 Ubuntu1804 upowerd[1191]: unhandled action 'unbind' on /sys/devices/pci0000:00/0000:00:0b.0/usb1/1-1/1-1:1.1
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 976: removed HP-IPP channel=45 clientCnt=0 channelCnt=0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 249: http_open() dd=1 channel=HP-IPP handle=0x1030a70
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 961: new HP-IPP channel=45 clientCnt=1 channelCnt=1
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 427: Found interface conf=0, iface=1, altset=1, index=3
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 389: Active kernel driver on interface=1 ret=0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 535: claimed 7/1/4 interface
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1718: writing get scanner status request.
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 552: http_write() handle=0x1099ff0 data=0x7fbab3ab7dc0 size=49 sectime=5
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 815: bb_read_http_payload entry.
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 300: http_read_header() handle=0x1099ff0 data=0x7ffec646ef20 size=5120 sectime=5
Jan 23 23:06:14 Ubuntu1804 upowerd[1191]: unhandled action 'bind' on /sys/devices/pci0000:00/0000:00:0b.0/usb1/1-1/1-1:1.1
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 166: read_channel len=1722
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 189: -read_stream() bytes_read=1 s.index=1 s.cnt=1721 stat=0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=17 index=17 cnt=1705
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=31 index=48 cnt=1674
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=31 total=48
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=22 index=70 cnt=1652
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=22 total=70
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=52 index=122 cnt=1600
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=52 total=122
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=30 index=152 cnt=1570
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=30 total=152
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=24 index=176 cnt=1546
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=24 total=176
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 239: read_line len=2 index=178 cnt=1544
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=2 total=178
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 345: -http_read_header() handle=0x1099ff0 data=0x7ffec646ef20 bytes_read=178 size=5120 status=0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 853: payload_length= (1544)
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 90: clear_stream entry...
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 97: Clearing (1544) bytes from the stream
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 105: clear_stream returning with (stat = 0, bytes_read = 1544)...
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 928: bb_read_http_payload completed. total=[1544] stat=[0]
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1444: bb_get_JobState jobid[wdc2y8bg-ecur-6d94-1012-1472udqy]
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1481: bb_get_JobState: js=[Processing] jobstate=[4].
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1752: jobstate =[4] version=[2]
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1773: SANE_STATUS_COMPLETED or SANE_STATUS_PROCESSING.
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1783: JOBSTATE [4].
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 284: http_close() handle=0x1099ff0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 561: released 7/1/4 interface
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 976: removed HP-IPP channel=45 clientCnt=0 channelCnt=0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: bb_escl.c 1614: bb_get_scanjob..
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 249: http_open() dd=1 channel=HP-IPP handle=0x1030a70
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 961: new HP-IPP channel=45 clientCnt=1 channelCnt=1
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 427: Found interface conf=0, iface=1, altset=1, index=3
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 389: Active kernel driver on interface=1 ret=0
Jan 23 23:06:14 Ubuntu1804 /hp-scan: io/hpmud/musb.c 535: claimed 7/1/4 interface
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 552: http_write() handle=0x1099ff0 data=0x7ffec646dad0 size=90 sectime=1
Jan 23 23:06:14 Ubuntu1804 upowerd[1191]: unhandled action 'unbind' on /sys/devices/pci0000:00/0000:00:0b.0/usb1/1-1/1-1:1.1
Jan 23 23:06:14 Ubuntu1804 /hp-scan: http.c 300: http_read_header() handle=0x1099ff0 data=0x7ffec646dad0 size=5120 sectime=5
Jan 23 23:06:14 Ubuntu1804 upowerd[1191]: unhandled action 'bind' on /sys/devices/pci0000:00/0000:00:0b.0/usb1/1-1/1-1:1.1
Jan 23 23:06:15 Ubuntu1804 /hp-scan: http.c 166: read_channel len=161
Jan 23 23:06:15 Ubuntu1804 /hp-scan: http.c 189: -read_stream() bytes_read=1 s.index=1 s.cnt=160 stat=0
Jan 23 23:06:15 Ubuntu1804 /hp-scan: http.c 239: read_line len=34 index=34 cnt=127
Jan 23 23:06:15 Ubuntu1804 /hp-scan: http.c 322: invalid http_status=503
Jan 23 23:06:15 Ubuntu1804 /hp-scan: http.c 328: dumping len=127
Jan 23 23:06:17 Ubuntu1804 /hp-scan: http.c 153: hpmud_read_channel failed retrying (2) more times)
Jan 23 23:06:18 Ubuntu1804 /hp-scan: http.c 153: hpmud_read_channel failed retrying (1) more times)
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 153: hpmud_read_channel failed retrying (0) more times)
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 157: read_stream error stat=49
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 189: -read_stream() bytes_read=0 s.index=0 s.cnt=0 stat=1
Jan 23 23:06:19 Ubuntu1804 /hp-scan: bb_escl.c 254: bb_get_content_length buf : 0
Jan 23 23:06:19 Ubuntu1804 /hp-scan: bb_escl.c 1669: bb_get_scanjob stat=[9] bytes_read=[34].
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 284: http_close() handle=0x1099ff0
Jan 23 23:06:19 Ubuntu1804 /hp-scan: io/hpmud/musb.c 561: released 7/1/4 interface
Jan 23 23:06:19 Ubuntu1804 /hp-scan: io/hpmud/musb.c 976: removed HP-IPP channel=45 clientCnt=0 channelCnt=0
Jan 23 23:06:19 Ubuntu1804 /hp-scan: bb_escl.c 1797: bb_start_scan returning with status ret = (9)
Jan 23 23:06:19 Ubuntu1804 /hp-scan: hp-scan[2070]: error: SANE: Error during device I/O (code=9)
Jan 23 23:06:19 Ubuntu1804 /hp-scan: scan/sane/escl.c 1086: escl_cancel...
Jan 23 23:06:19 Ubuntu1804 /hp-scan: bb_escl.c 1903: bb_end_scan(cancel_job=1)
Jan 23 23:06:19 Ubuntu1804 /hp-scan: bb_escl.c 988: bb_cancel_job entry. job_id=[wdc2y8bg-ecur-6d94-1012-1472udqy] url=[/eSCL/ScanJobs/wdc2y8bg-ecur-6d94-1012-1472udqy]
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 249: http_open() dd=1 channel=HP-EWS-LEDM handle=0x1030a70
Jan 23 23:06:19 Ubuntu1804 /hp-scan: io/hpmud/musb.c 961: new HP-EWS-LEDM channel=23 clientCnt=1 channelCnt=1
Jan 23 23:06:19 Ubuntu1804 /hp-scan: io/hpmud/musb.c 427: Found interface conf=0, iface=1, altset=0, index=9
Jan 23 23:06:19 Ubuntu1804 /hp-scan: io/hpmud/musb.c 389: Active kernel driver on interface=1 ret=0
Jan 23 23:06:19 Ubuntu1804 /hp-scan: io/hpmud/musb.c 535: claimed ff/4/1 interface
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 552: http_write() handle=0x1099ff0 data=0x7fbab3ab7dc0 size=49 sectime=5
Jan 23 23:06:19 Ubuntu1804 /hp-scan: bb_escl.c 815: bb_read_http_payload entry.
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 300: http_read_header() handle=0x1099ff0 data=0x7ffec646f8f0 size=5120 sectime=5
Jan 23 23:06:19 Ubuntu1804 upowerd[1191]: unhandled action 'unbind' on /sys/devices/pci0000:00/0000:00:0b.0/usb1/1-1/1-1:1.1
Jan 23 23:06:19 Ubuntu1804 upowerd[1191]: unhandled action 'bind' on /sys/devices/pci0000:00/0000:00:0b.0/usb1/1-1/1-1:1.1
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 166: read_channel len=1722
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 189: -read_stream() bytes_read=1 s.index=1 s.cnt=1721 stat=0
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 239: read_line len=17 index=17 cnt=1705
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 239: read_line len=31 index=48 cnt=1674
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=31 total=48
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 239: read_line len=22 index=70 cnt=1652
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=22 total=70
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 239: read_line len=52 index=122 cnt=1600
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=52 total=122
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 239: read_line len=30 index=152 cnt=1570
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=30 total=152
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 239: read_line len=24 index=176 cnt=1546
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=24 total=176
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 239: read_line len=2 index=178 cnt=1544
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=2 total=178
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 345: -http_read_header() handle=0x1099ff0 data=0x7ffec646f8f0 bytes_read=178 size=5120 status=0
Jan 23 23:06:19 Ubuntu1804 /hp-scan: bb_escl.c 853: payload_length= (1544)
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 90: clear_stream entry...
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 97: Clearing (1544) bytes from the stream
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 105: clear_stream returning with (stat = 0, bytes_read = 1544)...
Jan 23 23:06:19 Ubuntu1804 /hp-scan: bb_escl.c 928: bb_read_http_payload completed. total=[1544] stat=[0]
Jan 23 23:06:19 Ubuntu1804 /hp-scan: bb_escl.c 1011: bb_cancel_job GET_ESCL_SCANNER_STATUS ret=0 bytes_read=1544
Jan 23 23:06:19 Ubuntu1804 /hp-scan: bb_escl.c 1444: bb_get_JobState jobid[wdc2y8bg-ecur-6d94-1012-1472udqy]
Jan 23 23:06:19 Ubuntu1804 /hp-scan: bb_escl.c 1481: bb_get_JobState: js=[Processing] jobstate=[4].
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 552: http_write() handle=0x1099ff0 data=0x7ffec646f8f0 size=80 sectime=1
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 300: http_read_header() handle=0x1099ff0 data=0x7ffec646f8f0 size=5120 sectime=5
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 166: read_channel len=144
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 189: -read_stream() bytes_read=1 s.index=1 s.cnt=143 stat=0
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 239: read_line len=17 index=17 cnt=127
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 239: read_line len=19 index=36 cnt=108
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=19 total=36
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 239: read_line len=52 index=88 cnt=56
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=52 total=88
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 239: read_line len=30 index=118 cnt=26
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=30 total=118
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 239: read_line len=24 index=142 cnt=2
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=24 total=142
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 239: read_line len=2 index=0 cnt=0
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 341: http_read_header data= len=2 total=144
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 345: -http_read_header() handle=0x1099ff0 data=0x7ffec646f8f0 bytes_read=144 size=5120 status=0
Jan 23 23:06:19 Ubuntu1804 /hp-scan: bb_escl.c 1031: bb_cancel_job len=144 buf=HTTP/1.1 200 OK#015#012Content-Length: 0#015#012Cache-Control: no-cache, no-store, must-revalidate#015#012Server: ApolloLedmServer/1.0#015#012Connection: keep-alive
Jan 23 23:06:19 Ubuntu1804 /hp-scan: http.c 284: http_close() handle=0x1099ff0
Jan 23 23:06:19 Ubuntu1804 /hp-scan: io/hpmud/musb.c 561: released ff/4/1 interface
Jan 23 23:06:19 Ubuntu1804 /hp-scan: io/hpmud/musb.c 976: removed HP-EWS-LEDM channel=23 clientCnt=0 channelCnt=0
Jan 23 23:06:19 Ubuntu1804 /hp-scan: bb_escl.c 1042: bb_cancel_job returning with status = [0].
Jan 23 23:06:19 Ubuntu1804 upowerd[1191]: unhandled action 'unbind' on /sys/devices/pci0000:00/0000:00:0b.0/usb1/1-1/1-1:1.1
Jan 23 23:06:19 Ubuntu1804 /hp-scan: bb_escl.c 1219: bb_close entry...
Jan 23 23:06:19 Ubuntu1804 /hp-scan: scan/sane/escl.c 89: Calling escl bb_unload:

Jarno (yannick-jarno) said : #3

error: SANE: Error during device I/O (code=9) in syslog

Jarno (yannick-jarno) said : #4

Some information on the different tests

HP LASERJET PRO MFP M28A
Firmware Datecode 20180809
in all environments the printer works well but the scanner is failing
Locally make a copy ( scanner to print) works well

Physical machine1 Ubuntu 18.10 HPLIP 3.18.12
Physical machine2 Ubuntu 18.10 HPLIP 3.18.12

Virtualbox Debian 9.7 stretch HPLIP 3.18.12
Virtualbox Opensuse 20190124 HPLIP 3.18.6

So the only common element is « HPLIP »

did anyone manage to run this product with hplip?

Can HP certify that the tests were done with hplip 3.18.12?
The product M28a looks interesting but only with windows ....

Jarno (yannick-jarno) said : #5

Hi,
the problem seems due to plugin 3.18.12 and I always have an error http 503

Jan 27 23:10:00 jarno-MS-7817 hp-scan: http.c 239: read_line len=34 index=34 cnt=127
Jan 27 23:10:00 jarno-MS-7817 hp-scan: http.c 322: invalid http_status=503
Jan 27 23:10:00 jarno-MS-7817 hp-scan: http.c 328: dumping len=127
Jan 27 23:10:02 jarno-MS-7817 hp-scan: http.c 153: hpmud_read_channel failed retrying (2) more times)
Jan 27 23:10:03 jarno-MS-7817 hp-scan: http.c 153: hpmud_read_channel failed retrying (1) more times)
Jan 27 23:10:04 jarno-MS-7817 hp-scan: http.c 153: hpmud_read_channel failed retrying (0) more times)

https://developers.hp.com/hp-linux-imaging-and-printing/supported_devices/index

Model Name Min. HPLIP Driver Plug-in Support Level
    Version

HP LaserJet Pro 3.18.4 No Full Mono
MFP M28a

Jarno (yannick-jarno) said : #6

On developers.hp.com it says that M28a doesn't need a plugin (hplip-3.18.12-plugin)
but each time i tried to use scanner without plugin i got a message to install the plugin.
What is false ?
So I installed the plugin , scanner begin to scan and failed with in finally with i/o error 9 but but it seems to be consistent with the error http 503.

Romain Knezevic (rkjd) said : #7

Just acquired this printer, having the same issue

Jarno (yannick-jarno) said : #8

I have just done a new test with hplip 3.19.1
same problem MFP 28a failed to scan

hp-scan
HP Linux Imaging and Printing System (ver. 3.19.1)
Scan Utility ver. 2.2
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
warning: No destinations specified. Adding 'file' destination by default.
Using device hpaio:/usb/HP_LaserJet_MFP_M28-M31?serial=VNC3B92743
Opening connection to device...
Resolution: 300dpi
Mode: gray
Compression: JPEG
Scan area (mm):
  Top left (x,y): (0.000000mm, 0.000000mm)
  Bottom right (x,y): (215.900009mm, 297.010681mm)
  Width: 215.900009mm
  Height: 297.010681mm
Destination(s): file
Output file:
warning: File destination enabled with no output file specified.
Setting output format to PNG for greyscale mode.
warning: Defaulting to '/home/jarno/SHARE-VIRTUALBOX/hpscan001.png'.
Warming up...
Scanning...
error: SANE: Error during device I/O (code=9)
Closing device.

Jarno (yannick-jarno) said : #9

I have registred my product on hp site for assistance

Covered by manufacturer's warranty, 13 months remaining

   BUT

This product is no longer supported by HP. You can search for possible solutions on this support website.

So I do not recommend buying this printer , not supported by HP and no answer from hplip

Launchpad Janitor (janitor) said : #10

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Jarno (yannick-jarno) said : #11

Hi,
Problem still exists .
I am waiting for hplip 3.19.2 to see if its better without much hope since no one has taken into account this problem

Marcus Paul (mail-marcuspaul) said : #12

I've got the same problem. Should have looked for problems with this printer before buying it... shame!

Jarno (yannick-jarno) said : #13

Me too.
what is unfortunate is that visibly HP does not take into account this problem.

Launchpad Janitor (janitor) said : #14

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Jarno (yannick-jarno) said : #15

problem still exists

Le 11 mars 2019 9:53:00 AM Launchpad Janitor
<email address hidden> a écrit :

> Your question #677937 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/677937
>
> Status: Open => Expired
>
> Launchpad Janitor expired the question:
> This question was expired because it remained in the 'Open' state
> without activity for the last 15 days.
>
> --
> If you're still having this problem, you can reopen your question either
> by replying to this email or by going to the following page and
> entering more information about your problem:
> https://answers.launchpad.net/hplip/+question/677937
>
> You received this question notification because you asked the question.

Valerio Bozzolan (bozzy) said : #16

Yep, still exists. (Should we convert this question to a bug submission?)

Jarno (yannick-jarno) said : #17

yes but I do not know how to proceed

Jarno (yannick-jarno) said : #18

 Bug #1819742 created.

Jarno (yannick-jarno) said : #19

If you are in same case and this bug affects you please , let know ( green line at the head of bug https://answers.launchpad.net/bugs/1819742 )

Gergö Barany (gergo-tud) said : #20

Same problem here. I ended up returning the device.

Jarno (yannick-jarno) said : #21

I tried with hplip-3.19.3
Same problem , at first scan plugin installation is required despite the hp documentation saying that it is not necessary

error: SANE: Error during device I/O (code=9)

rgds

ALIUM (mog-7) said : #22

 hplip-3.19.3, error: SANE: Error during device I/O (code=9), same problem as all others, hplip-plugin after 4 hours martyrium with certificate installed.

ALIUM (mog-7) said : #23

[alois@notebook ~]$ hp-scan -g

HP Linux Imaging and Printing System (ver. 3.19.3)
Scan Utility ver. 2.2

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-scan[5551]: debug: getDeviceUri(None, None, ['hpaio'], {'scan-type': (<built-in function gt>, 0)}, , True)
hp-scan[5551]: debug: Mode=0

-----------------
| SELECT DEVICE |
-----------------

  Num Scan device URI
  -------- ----------------------------------------------------
  0 v4l:/dev/video0
  1* hpaio:/usb/HP_LaserJet_MFP_M28-M31?serial=VNC3S06486

Enter number 0...1 for device (q=quit, <enter>=default: 1*) ?
warning: No destinations specified. Adding 'file' destination by default.
Using device hpaio:/usb/HP_LaserJet_MFP_M28-M31?serial=VNC3S06486
Opening connection to device...
hp-scan[5551]: debug: Supported source Options: ['Flatbed'] size=1
hp-scan[5551]: debug: Device supported resolutions [200, 300, 600]

Resolution: 300dpi
Mode: gray
Compression: JPEG
Scan area (mm):
  Top left (x,y): (0.000000mm, 0.000000mm)
  Bottom right (x,y): (215.900009mm, 297.010681mm)
  Width: 215.900009mm
  Height: 297.010681mm
Destination(s): file
Output file:
hp-scan[5551]: debug: Supported modes: ['gray', 'color'] size=2
warning: File destination enabled with no output file specified.
Setting output format to PNG for greyscale mode.
warning: Defaulting to '/home/alois/hpscan001.png'.

Warming up...

Scanning...
error: SANE: Error during device I/O (code=9)
Closing device.
[alois@notebook ~]$

Ben Bipod (benbipod) said : #24

@ALIUM, please mark yourself as affected (https://bugs.launchpad.net/hplip/+bug/1819742/+affectsmetoo) by the corresponding main bug #1819742, which also details two work-around solutions with custom scan tools.

Ben Bipod (benbipod) said : #25

Sorry, got confused, the main bug is bug #1811504, the affects-me-too link is https://bugs.launchpad.net/hplip/+bug/1811504/+affectsmetoo

Jarno (yannick-jarno) said : #26

Hi,
Good news, it works with 3.19.6
The automatic installation of the plugin did not work, I had to install it manually
Thanks for your help
Yannick