HP printer m477 fdw prints 4 instead of 2 times.

Asked by alexander inzinger-zrock

The problem:
Printer HP M477 fdw prints document four times instead of two.

1. Linux Distribution: Ubuntu 18.04 Bionic Beaver
2. Printer Model: Hewlett Packard MFP M477 fdw
3 output of ' hp-check -t' (Sorry, dind't find code-blocks):
watch Part "Summary" at the end, 15 Errors, packages missing/incompatible

---BEGIN of OUTPUT:---
alexander@alexander-Lenovo-C260:~$ hp-check -t
Saving output in log file: /home/alexander/hp-check.log

HP Linux Imaging and Printing System (ver. 3.17.10)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

warning: 12-18.04 version is not supported. Using 12-17.04 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.15.0-43-generic #46-Ubuntu SMP Thu Dec 6 14:45:28 UTC 2018 GNU/Linux
 Host: alexander-Lenovo-C260
 Proc: 4.15.0-43-generic #46-Ubuntu SMP Thu Dec 6 14:45:28 UTC 2018 GNU/Linux
 Distribution: 12 18.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.17.10
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 12 distro 18.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.17.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.17.10
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 01/15/19 12:14:06
version = 3.17.10

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
-------------------------

 error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.26 OK -
 error: xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 - MISSING 'xsane needs to be installed'
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
 error: dbus DBus - Message bus system REQUIRED - 1.12.2 MISSING 'DBUS may not be installed or not running'
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 network network -wget OPTIONAL - 1.19.4 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

------------------------
| General Dependencies |
------------------------

 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING 'cups-devel needs to be installed'
 error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING 'cups-image needs to be installed'
 libpthread libpthread - POSIX threads library REQUIRED - b'2.27' OK -
 error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed'
 sane SANE - Scanning library REQUIRED - - OK -
 error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed'
 error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'
 error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.0 MISSING 'libcrypto needs to be installed'
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.6.7 OK -
 error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed'
 error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
 error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.6 OK -
 python3-xml Python XML libraries REQUIRED - 2.2.5 OK -
 error: python3-devel Python devel - Python development files REQUIRED 2.2 3.6.7 MISSING 'python3-devel needs to be installed'
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK -

--------------
| COMPILEDEP |
--------------

 error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed'
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -

---------------------
| Python Extentions |
---------------------

 cupsext CUPS-Extension REQUIRED - 3.17.10 OK -
 hpmudext IO-Extension REQUIRED - 3.17.10 OK -

----------------------
| Scan Configuration |
----------------------

'/etc/sane.d/dll.d/hpaio' not found.
 hpaio HPLIP-SANE-Backend REQUIRED - 3.17.10 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.17.10 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Photosmart-B109a-m
------------------
Type: Printer
Device URI: hp:/usb/Photosmart_B109a-m?serial=CN02OG72YN05C7
PPD: /etc/cups/ppd/Photosmart-B109a-m.ppd
warning: Failed to read /etc/cups/ppd/Photosmart-B109a-m.ppd ppd file
PPD Description:
Printer status: Drucker Photosmart-B109a-m ist im Leerlauf. Aktiviert seit Mi 05 Dez 2018 17:29:06 CET
error: Unable to communicate with device (code=12): hp:/usb/Photosmart_B109a-m?serial=CN02OG72YN05C7
error: Device not found
error: Communication status: Failed

--------------
| PERMISSION |
--------------

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
error: 'libcups2' package is missing/incompatible
error: 'libdbus-1-dev' package is missing/incompatible
error: 'libcups2-dev' package is missing/incompatible
error: 'cups-bsd' package is missing/incompatible
error: 'cups-client' package is missing/incompatible
error: 'libcupsimage2-dev' package is missing/incompatible
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'libsane-dev' package is missing/incompatible
error: 'libsnmp-dev' package is missing/incompatible
error: 'snmp-mibs-downloader' package is missing/incompatible
error: 'openssl' package is missing/incompatible
error: 'python3-pyqt4' package is missing/incompatible
error: 'gtk2-engines-pixbuf' package is missing/incompatible
error: 'python3-dev' package is missing/incompatible
error: 'libtool' package is missing/incompatible
error: 'libtool-bin' package is missing/incompatible

Missing Optional Dependencies
-----------------------------
error: 'gtk2-engines-pixbuf' package is missing/incompatible
error: 'xsane' package is missing/incompatible
error: 'python3-notify2' package is missing/incompatible
error: 'python3-dbus.mainloop.qt' package is missing/incompatible

Total Errors: 15
Total Warnings: 0

Done.

---END of OUTPUT---

4. Detailed explanation of the problem:
I tried to print a document two times, but my printer prints it four times. Problem doesn't appear when printing 3 or 4 examples of the same document, just printing two at once is not possible.
Happens either if i print some libre office-printing menu or some document over document viewer-printing menu.

5. Steps to recreate the problem:
Purchased a printer.
Pluged it in.
Tried to print two examples of a document at once.

Also tried to post my problem at the ubuntuusers-forum (german language only):
https://forum.ubuntuusers.de/topic/hp-color-laserjet-pro-m477-fdw-druckt-4-statt-/#post-9042874

Sincerelly
Alexander

Question information

Language:
English Edit question
Status:
Expired
For:
HPLIP Edit question
Assignee:
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Last query:
Last reply:
Revision history for this message
Santhosh Manchikanti (santhosh2357651) said :
#1

Hi Alexander,

Please try it on the latest driver from below link

https://developers.hp.com/hp-linux-imaging-and-printing/gethplip

If you still face any issue. Please let us know.

Regards,
Santhosh

Revision history for this message
alexander inzinger-zrock (aiz) said :
#2

Hi Santhosh,

i installed the latest driver and that fixed the problem with the quadruplicates (instead of two duplicates).
> old problem solved

On the other hand the new driver doesn't let me use the two-side-printing function.
> new problem ahead

Regards,
Alexander

P.S: (and on the third hand ;) : now i don't know, what button to use. Your suggestion solved the problem but i still need an answer)

Revision history for this message
Launchpad Janitor (janitor) said :
#3

This question was expired because it remained in the 'Open' state without activity for the last 15 days.