Do not print

Asked by Ferhat Değirmenci on 2019-01-04

Operating system Linux Mint 19 Cinnamon
Cinnemon system 3.8.9
Linux kernel 4.15.0-43-generic
Printer model: HP LaserJet P1102w

I can't print anything.
Printer is connected via usb cable.
After research, To fix that I install last version of hplip-3.18.12.run
Then run it. It install all necessary things, then find printer. It could not verified driver m5 file,
but I continued. At the end I choose test page print. Document print status window is opened,
and it showed error, and option to diagnose. It showed status message as "ready to print"

It suggeste run journalctl, and I run it. Its detail is below.

Hp-setup:

Saving output in log file: /home/ferhat/hp-check.log

HP Linux Imaging and Printing System (ver. 3.18.12)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.15.0-43-generic #46-Ubuntu SMP Thu Dec 6 14:45:28 UTC 2018 GNU/Linux
 Host: ferhatHomeMint
 Proc: 4.15.0-43-generic #46-Ubuntu SMP Thu Dec 6 14:45:28 UTC 2018 GNU/Linux
 Distribution: 22 19
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.18.12
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for linuxmint distro 19 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.18.12

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.18.12
html=/usr/share/doc/hplip-3.18.12
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.18.12
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.18.12

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1546621215
pending_upgrade_time = 0
latest_available_version = 3.17.10

[last_used]
device_uri = hp:/usb/HP_LaserJet_Professional_P_1102w?serial=000000000W475ANEPR1a
printer_name = HP_LaserJet_Professional_P_1102w

[installation]
date_time = 04/01/19 18:56:30
version = 3.18.12

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -

------------------------
| General Dependencies |
------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.0 OK -
 python-xml Python XML libraries REQUIRED - 2.2.5 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.12.1 OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.27 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.15 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.7 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.6 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.1 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.2.7 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.15 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 sane SANE - Scanning library REQUIRED - - OK -

----------------------
| Scan Configuration |
----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.18.12 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.18.12 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.26 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.7 OK 'CUPS Scheduler is running'
 network network -wget OPTIONAL - 1.19.4 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.2 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

---------------------
| Python Extentions |
---------------------

 hpmudext IO-Extension REQUIRED - 3.18.12 OK -
 cupsext CUPS-Extension REQUIRED - 3.18.12 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------------------------------------------- --------------------------------------------
  hp:/usb/HP_LaserJet_Professional_P_1102w?serial=000000000W475ANEPR1a HP LaserJet Professional P 1102w

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_LaserJet_Professional_P_1102w
--------------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Professional_P_1102w?serial=000000000W475ANEPR1a
PPD: /etc/cups/ppd/HP_LaserJet_Professional_P_1102w.ppd
PPD Description:
Printer ready to printr HP_LaserJet_Professional_P_1102w is idle. enabled since Fri 04 Jan 2019 18:55:00 CET
Communication status: Good

--------------
| PERMISSION |
--------------

USB HP_LaserJet_Professional_P_1102w Required - - OK Node:'/dev/bus/usb/002/003' Perm:' root lp rw- rw- rw- rw- r--'
No errors or warnings.

Done.

Journalctl:

-- Logs begin at Wed 2018-10-24 20:42:28 CEST, end at Fri 2019-01-04 18:51:40 CET. --
Jan 04 18:10:33 ferhatHomeMint systemd[1]: Stopping CUPS Scheduler...
Jan 04 18:10:41 ferhatHomeMint systemd[1]: Stopped CUPS Scheduler.
-- Reboot --
Jan 04 18:12:06 ferhatHomeMint systemd[1]: Started CUPS Scheduler.
Jan 04 18:23:54 ferhatHomeMint hpcups[3796]: prnt/hpcups/HPCupsFilter.cpp 647: DEBUG: imageProcessorStartPage failed result = 2
Jan 04 18:23:54 ferhatHomeMint hp[3797]: io/hpmud/musb.c 427: Found interface conf=0, iface=0, altset=0, index=1
Jan 04 18:23:54 ferhatHomeMint hp[3797]: io/hpmud/musb.c 389: Active kernel driver on interface=0 ret=0
Jan 04 18:23:54 ferhatHomeMint hp[3797]: io/hpmud/musb.c 535: claimed 7/1/2 interface
Jan 04 18:23:54 ferhatHomeMint hp[3797]: io/hpmud/musb.c 780: read actual device_id successfully fd=1 len=168
Jan 04 18:23:54 ferhatHomeMint hp[3797]: io/hpmud/musb.c 561: released 7/1/2 interface
Jan 04 18:23:54 ferhatHomeMint hp[3797]: io/hpmud/musb.c 960: new PRINT channel=2 clientCnt=1 channelCnt=1
Jan 04 18:23:54 ferhatHomeMint hp[3797]: io/hpmud/musb.c 427: Found interface conf=0, iface=0, altset=0, index=1
Jan 04 18:23:54 ferhatHomeMint hp[3797]: io/hpmud/musb.c 389: Active kernel driver on interface=0 ret=0
Jan 04 18:23:54 ferhatHomeMint hp[3797]: io/hpmud/musb.c 535: claimed 7/1/2 interface
Jan 04 18:24:14 ferhatHomeMint hp[3797]: io/hpmud/musb.c 561: released 7/1/2 interface
Jan 04 18:24:14 ferhatHomeMint hp[3797]: io/hpmud/musb.c 975: removed PRINT channel=2 clientCnt=0 channelCnt=0
-- Reboot --
Jan 04 18:36:43 ferhatHomeMint systemd[1]: Started CUPS Scheduler.
Jan 04 18:45:49 ferhatHomeMint hpcups[5600]: prnt/hpcups/HPCupsFilter.cpp 647: DEBUG: imageProcessorStartPage failed result = 2
Jan 04 18:45:49 ferhatHomeMint hp[5601]: io/hpmud/musb.c 427: Found interface conf=0, iface=0, altset=0, index=1
Jan 04 18:45:49 ferhatHomeMint hp[5601]: io/hpmud/musb.c 389: Active kernel driver on interface=0 ret=0
Jan 04 18:45:49 ferhatHomeMint hp[5601]: io/hpmud/musb.c 535: claimed 7/1/2 interface
Jan 04 18:45:49 ferhatHomeMint hp[5601]: io/hpmud/musb.c 780: read actual device_id successfully fd=1 len=168
Jan 04 18:45:49 ferhatHomeMint hp[5601]: io/hpmud/musb.c 561: released 7/1/2 interface
Jan 04 18:45:49 ferhatHomeMint hp[5601]: io/hpmud/musb.c 960: new PRINT channel=2 clientCnt=1 channelCnt=1
Jan 04 18:45:49 ferhatHomeMint hp[5601]: io/hpmud/musb.c 427: Found interface conf=0, iface=0, altset=0, index=1
Jan 04 18:45:49 ferhatHomeMint hp[5601]: io/hpmud/musb.c 389: Active kernel driver on interface=0 ret=0
Jan 04 18:45:49 ferhatHomeMint hp[5601]: io/hpmud/musb.c 535: claimed 7/1/2 interface
Jan 04 18:45:50 ferhatHomeMint hp[5601]: prnt/backend/hp.c 376: read new pjl status: 10023
Jan 04 18:45:51 ferhatHomeMint hp[5601]: prnt/backend/hp.c 376: read new pjl status: 10007
Jan 04 18:45:52 ferhatHomeMint hp[5601]: prnt/backend/hp.c 378: read pjl job_end: 0
Jan 04 18:45:53 ferhatHomeMint hp[5601]: prnt/backend/hp.c 376: read new pjl status: 10023
Jan 04 18:45:54 ferhatHomeMint hp[5601]: prnt/backend/hp.c 376: read new pjl status: 10001
Jan 04 18:46:09 ferhatHomeMint hp[5601]: io/hpmud/musb.c 561: released 7/1/2 interface
Jan 04 18:46:09 ferhatHomeMint hp[5601]: io/hpmud/musb.c 975: removed PRINT channel=2 clientCnt=0 channelCnt=0

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
2019-01-04
Last reply:
2019-01-18

I also run hp-doctor

hp-doctor

HP Linux Imaging and Printing System (ver. 3.18.12)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.18.12)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for Deprecated items....
No Deprecated items are found

Checking for HPLIP updates....

HP Linux Imaging and Printing System (ver. 3.18.12)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Latest version of HPLIP is already installed.

Checking for Dependencies....

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.15.0-43-generic #46-Ubuntu SMP Thu Dec 6 14:45:28 UTC 2018 GNU/Linux
 Host: ferhatHomeMint
 Proc: 4.15.0-43-generic #46-Ubuntu SMP Thu Dec 6 14:45:28 UTC 2018 GNU/Linux
 Distribution: 22 19
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.18.12
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for linuxmint distro 19 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.18.12

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.18.12
html=/usr/share/doc/hplip-3.18.12
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.18.12
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.18.12

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1546621215
pending_upgrade_time = 0
latest_available_version = 3.17.10

[last_used]
device_uri = hp:/usb/HP_LaserJet_Professional_P_1102w?serial=000000000W475ANEPR1a
printer_name = HP_LaserJet_Professional_P_1102w

[installation]
date_time = 04/01/19 19:04:52
version = 3.18.12

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -

------------------------
| General Dependencies |
------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.0 OK -
 python-xml Python XML libraries REQUIRED - 2.2.5 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.12.1 OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.27 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.15 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.7 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.6 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.1 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.2.7 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.15 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 sane SANE - Scanning library REQUIRED - - OK -

----------------------
| Scan Configuration |
----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.18.12 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.18.12 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.26 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.7 OK 'CUPS Scheduler is running'
 network network -wget OPTIONAL - 1.19.4 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.2 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

---------------------
| Python Extentions |
---------------------

 hpmudext IO-Extension REQUIRED - 3.18.12 OK -
 cupsext CUPS-Extension REQUIRED - 3.18.12 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------------------------------------------- --------------------------------------------
  hp:/usb/HP_LaserJet_Professional_P_1102w?serial=000000000W475ANEPR1a HP LaserJet Professional P 1102w

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_LaserJet_Professional_P_1102w
--------------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Professional_P_1102w?serial=000000000W475ANEPR1a
PPD: /etc/cups/ppd/HP_LaserJet_Professional_P_1102w.ppd
warning: Failed to read /etc/cups/ppd/HP_LaserJet_Professional_P_1102w.ppd ppd file
PPD Description:
Printer ready to printr HP_LaserJet_Professional_P_1102w is idle. enabled since Fri 04 Jan 2019 18:55:00 CET
Communication status: Good

--------------
| PERMISSION |
--------------

USB HP_LaserJet_Professional_P_1102w Required - - OK Node:'/dev/bus/usb/002/003' Perm:' root lp rw- rw- rw- rw- r--'

Checking for Configured Queues....
warning: Fail to read ppd=/etc/cups/ppd/HP_LaserJet_Professional_P_1102w.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/HP_LaserJet_Professional_P_1102w.ppd
warning: Could not complete Queue(s) configuration check

Checking for HP Properitery Plugin's....
No plug-in printers are configured.

Diagnose completed...

Hi Ferhat,

Please try it on the latest driver from below link

https://developers.hp.com/hp-linux-imaging-and-printing/gethplip

If you still face any issue. Please let us know.

Regards,
Santhosh

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