HP Printer error problem

Asked by Cathy Silverberg on 2018-12-12

My printer says it is out of paper but in fact it is not out of paper! I keep getting this error message and there is no paper jam either. This only started happening after no issues. It does print if I put something under the glass to copy it. If I print from my computer it will not print anymore...but has the error message: Out of Paper.....etc.

I have Ubuntu 18.4 LS distribution
My printer is HP ENVY 5540

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
2018-12-12
Last reply:
2018-12-17

Hi Cathy,

Please confirm error is prompting on the printer control panel also? Please share hp-check and hp-log-capture logs

Regards,
Santhosh

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