hplip-3.18.9 not working after Ubuntu 18.04 upgrade

Asked by David H on 2018-11-09

I've followed the steps here to install hplip-3.18.9 after upgrading to Ubuntu 18.04:

https://developers.hp.com/hp-linux-imaging-and-printing/install/install/index

I cannot print to my printer anymore. I had no issues printing to this same printer on Ubuntu 16.04 prior to this upgrade. Please advise. Thanks.

Question information

Language:
English Edit question
Status:
Expired
For:
HPLIP Edit question
Assignee:
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Last query:
2018-12-08
Last reply:
2018-12-23

Dear David,

Can you please try it on latest driver from below link

https://developers.hp.com/hp-linux-imaging-and-printing/gethplip

If you still face any issue. Please let us know.

Regards,
Santhosh

David H (dhokerson) said : #2

Santosh, same issue after installing the latest driver.

David H (dhokerson) said : #3

Just re-installed Ubuntu 18.04 clean and installed hplip-3.18.10 after. Problem still exists - cannot print. Received "hplip failed to load module canberra-gtk-module" error throughout install process. Also hplip is unable to start the system tray process due to "not installed on this system" issue.

Are there any diagnostics I can provide to help troubleshoot?

Please use the below command to install libcanberra module ,

sudo apt-get install libcanberra-gtk*

 if you still face any issue,Please collect the logs using "hp-logcapture" command and share it to us.

David H (dhokerson) said : #5

I have the logs. How do I post them to you?

Launchpad Janitor (janitor) said : #6

This question was expired because it remained in the 'Open' state without activity for the last 15 days.