HPLIP

hplip-3.18.9 not working after Ubuntu 18.04 upgrade

Asked by David H

I've followed the steps here to install hplip-3.18.9 after upgrading to Ubuntu 18.04:

https://developers.hp.com/hp-linux-imaging-and-printing/install/install/index

I cannot print to my printer anymore. I had no issues printing to this same printer on Ubuntu 16.04 prior to this upgrade. Please advise. Thanks.

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Santhosh Manchikanti (santhosh2357651) said : 		#1

Dear David,

Can you please try it on latest driver from below link

https://developers.hp.com/hp-linux-imaging-and-printing/gethplip

If you still face any issue. Please let us know.

Regards,
Santhosh

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David H (dhokerson) said : 		#2

Santosh, same issue after installing the latest driver.

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David H (dhokerson) said : 		#3

Just re-installed Ubuntu 18.04 clean and installed hplip-3.18.10 after. Problem still exists - cannot print. Received "hplip failed to load module canberra-gtk-module" error throughout install process. Also hplip is unable to start the system tray process due to "not installed on this system" issue.

Are there any diagnostics I can provide to help troubleshoot?

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Santhosh Manchikanti (santhosh2357651) said : 		#4

Please use the below command to install libcanberra module ,

sudo apt-get install libcanberra-gtk*

 if you still face any issue,Please collect the logs using "hp-logcapture" command and share it to us.

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David H (dhokerson) said : 		#5

I have the logs. How do I post them to you?

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Launchpad Janitor (janitor) said : 		#6

This question was expired because it remained in the 'Open' state without activity for the last 15 days.