Problems with Deskjet 2630 y Ubuntu 18.04
I have installed a Deskjet 2630 with hplip and everything works ok except printing. Scan is ok, printing status reports is ok, but document printing doesn't work. When I send a document to print hplip says de process is working but it doesn't.
Question information
- Language:
- English Edit question
- Status:
- Solved
- For:
- HPLIP Edit question
- Assignee:
- No assignee Edit question
- Solved by:
- srinivas
- Solved:
- 2018-10-12
- Last query:
- 2018-10-12
- Last reply:
- 2018-10-11
Badal (badalkumar) said : | #1 |
Hi,
Can you please share the log file for the printer.
please follow the below instruction to generate the log file.
1: open a terminal and run the command "sudo hp-logcapture"
2: open another terminal and give a document print.
3: come to the previous terminal and quit the log cature.
This will generate the logs tar file.
Thanks,
Badal Kumar
José Luis (jlalonso2) said : | #2 |
Thanks for the quick answer.
When I tried the command at the first point the answer is this
sudo hp-logcapture
[sudo] contraseña para jalonso:
Traceback (most recent call last):
File "/usr/bin/
from base import utils,tui,module, os_utils
File "/usr/share/
from . import tui, utils, device
File "/usr/share/
from . import status
File "/usr/share/
import cupsext
ImportError: No module named cupsext
In the second terminal I have written "lp prueba.txt" and the answer is
lp prueba.txt
la id solicitada es DeskJet_2600-777 (1 archivo(s))
In the desktop an emergent window said that the printing have started but it didn't work.
I don't know if there is a logs tar file.
Thanks
Jose Luis Alonso
srinivas (srinivas5) said : | #3 |
Hi,
Install HPLIP ".run" file once again properly.
Then you will not see the error "ImportError: No module named cupsext".
After that you do the below steps to generate logs.
$ sudo hp-logcapture
-Archiving system logs (i.e. syslog, message, error_log). Press
(y=yes*, n=no, q=quit):
Press "yes" here
Then it will prompt to do a (print/scan/fax) (do it in some other terminal).
Then comeback to this terminal , it will ask to press "yes" once again if you are done with printing/scanning.
Do that, then logs will be generated as a ".tar" file.
Regards,
Srinivas Teja.
José Luis (jlalonso2) said : | #4 |
I have followed your instructions and I have created a new bug report with the log .tar file at
https:/
Regards,
Jose Luis.
|
#5 |
Thanks, we will review the logs and update.
José Luis (jlalonso2) said : | #6 |
Ok, I wait for the solution.
thanks.
José Luis (jlalonso2) said : | #7 |
Finally, the problem was with ghostscript.
I've found the solution at
https:/
_______________
Here's what worked for me:
sudo rmdir /usr/share/
sudo apt-get install --reinstall libgs9-common
Something had left an empty directory at /usr/share/
___________
Thanks for all
Jose Luis.
José Luis (jlalonso2) said : | #8 |
Finally, the problem was with ghostscript.
I've found the solution at
https:/
_______________
Here's what worked for me:
sudo rmdir /usr/share/
sudo apt-get install --reinstall libgs9-common
Something had left an empty directory at
/usr/share/
creates a symlink from /usr/share/
/usr/share/
there's already something in the filesystem.
___________
Thanks for all
Jose Luis.