I can print a test page from cups but not windows clients

Asked by billc on 2018-10-03

I have an HP officejet Pro 8710. I have a Ubuntu 14.04 server that is running samba and uses CUPS as the print server. I installed hplip and all seems to work from cups admin. I can print a test page. I then try to install the printer on several windows machines. I add attempt to add the printer in control panel. I browse the network and my printer does not show up but when I browse to the server that has cups I see the icon for the printer and I select it. A window pops up asking me to install the driver. I install the driver but I can not print. I have run hp-check -t and it says error: 'gtk2-engines-pixbuf' package is missing/incompatible
error: 'xsane' package is missing/incompatible. I try to install both packages and aptitude says I have the most recent of both packages. It seems to me that samba is not talking to cups. Funny thing is this whole set up worked fine with my HP officejet pro 8500 A10. I did uninstall the older version of hplip before installing my new HP office jet 8710. Below is my hp-check -t. Note at the end I try to install the missing packages but it says I have the most recent. Thanks for the help

 hp-check -t
Saving output in log file: /home/wlcraig/hp-check.log

HP Linux Imaging and Printing System (ver. 3.18.9)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to
successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version
                                                                                                                                                                                                   -/usr/lib/python2.7/dist-packages/gtk-2.0/gtk/__init__.py:57: GtkWarning: could not open display
  warnings.warn(str(e), _gtk.Warning)
---------------
| SYSTEM INFO |
---------------
                                                                                                                                                                                                             Kernel: 3.13.0-160-generic #210-Ubuntu SMP Mon Sep 24 18:08:15 UTC 2018 GNU/Linux
 Host: LINUXSERVER
 Proc: 3.13.0-160-generic #210-Ubuntu SMP Mon Sep 24 18:08:15 UTC 2018 GNU/Linux
 Distribution: 12 14.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.18.9
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 14.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.18.9

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.18.9
html=/usr/share/doc/hplip-3.18.9
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.18.9
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1538242963
pending_upgrade_time = 0

[last_used]
device_uri = hp:/net/HP_OfficeJet_Pro_8710?ip=192.168.0.142
printer_name = HP_OfficeJet_Pro_8710

[installation]
date_time = 10/02/2018 22:34:44
version = 3.18.9

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------
                                                                                                                                                                                                             gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.8.4 OK - make make - GNU make utility to maintain groups of programs REQUIRED 3.0 3.81 OK - libtool libtool - Library building support services REQUIRED - 2.4.2 OK -

------------------------
| General Dependencies |
------------------------
                                                                                                                                                                                                               libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
 python-xml Python XML libraries REQUIRED - 2.1.0 OK - libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK - sane-devel SANE - Scanning library development files REQUIRED - 1.0.23 OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.10.4 OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.19 OK - python-devel Python devel - Python development files REQUIRED 2.2 2.7.6 OK - cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.7.2 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.0 OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.10.4 OK - libusb libusb - USB library REQUIRED - 1.0 OK - cups-image CUPS image - CUPS image development files REQUIRED - 1.7.2 OK - python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.6 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK - sane SANE - Scanning library REQUIRED - 1.0.23 OK -

----------------------
| Scan Configuration |
----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.18.9 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.18.9 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------
                                                                                                                                                                                                              gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.25 OK - scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.23 OK - cups CUPS - Common Unix Printing System REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running' network network -wget OPTIONAL - 1.15 OK - policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -

(xsane:3209): Gtk-WARNING **: cannot open display:
 error: xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 - INCOMPAT 'xsane needs to be installed' dbus DBus - Message bus system REQUIRED - 1.6.18 OK - avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -

---------------------
| Python Extentions |
---------------------

 hpmudext IO-Extension REQUIRED - 3.18.9 OK -
 cupsext CUPS-Extension REQUIRED - 3.18.9 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
                                                                                                                                                                                                              device `hpaio:/net/HP_OfficeJet_Pro_8710?ip=192.168.0.142' is a Hewlett-Packard HP_OfficeJet_Pro_8710 all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------
                                                                                                                                                                                                              No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_OfficeJet_Pro_8710
---------------------
Type: Printer
Device URI: hp:/net/HP_OfficeJet_Pro_8710?ip=192.168.0.142
PPD: /etc/cups/ppd/HP_OfficeJet_Pro_8710.ppd
PPD Description: HP Officejet Pro 8710, hpcups 3.18.9 Printer status: printer HP_OfficeJet_Pro_8710 is idle. enabled since Mon 01 Oct 2018 09:38:49 PM EDT
Communication status: Good

HP_OfficeJet_Pro_8710_fax
-------------------------
Type: Fax
Device URI: hpfax:/net/HP_OfficeJet_Pro_8710?ip=192.168.0.142
PPD: /etc/cups/ppd/HP_OfficeJet_Pro_8710_fax.ppd
PPD Description: HP Fax4 hpcups Printer status: printer HP_OfficeJet_Pro_8710_fax is idle. enabled since Mon 01 Oct 2018 09:39:03 PM EDT
Communication status: Good

--------------
| PERMISSION |
--------------

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
error: 'gtk2-engines-pixbuf' package is missing/incompatible
error: 'xsane' package is missing/incompatible

Total Errors: 1
Total Warnings: 0

Done.

sudo apt-get install gtk2-engines-pixbuf
Reading package lists... Done
Building dependency tree
Reading state information... Done
gtk2-engines-pixbuf is already the newest version.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.

 sudo apt-get install xsane
Reading package lists... Done
Building dependency tree
Reading state information... Done
xsane is already the newest version.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.

The server that cups and samba is running on has no graphical interface installed

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
2018-10-03
Last reply:
2018-10-08
Badal (badalkumar) said : #1

Hi,
Hplip driver will work only in linux systems. To make your printer to run on any windows machine, you need to install respective windows driver.

Thanks,
Badal Kumar

billc (wlcraig) said : #2

Yes I think you are correct I need to install the windows drivers but I can not seem to do that. When I try to use OJ8710_Full_WebPack_40.12.1161 to install the driver on my windows machine the software never finds my printer. I am prompted to enter in the ip address of the printer which I use the 192.168.1.148 this is the IP address of the cups server. The software can not find it and does not allow me to specify a port 631. I then tried to use the HPEasyStart_8_1_3713_2 software to install the driver. It does find a printer at the IP address of my cups server but it shows that the type of printer is unknown. Specifically the banner says HP Unknown. SO again the driver doesn't get installed. It is funny this worked with ease for my now broken HP officejet pro.

srinivas (srinivas5) said : #3

Hi,
Please contact the windows support team for resolving the issue you are facing with the packages OJ8710_Full_WebPack_40.12.1161 and HPEasyStart_8_1_3713_2.
This forum is to address the Linux issues for the HPLIP driver.

Can you help with this problem?

Provide an answer of your own, or ask billc for more information if necessary.

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