HP DJ2560 does not print anymore, syslog shows "hp: io/hpmud/pp.c 627: unable to read device-id ret=-1"
OS: OpenSuSE 11.1
Kernel: 2.6.27.
Printer: HP Deskjet 2560
Problem: The printer worked fine for several weeks, but now, it does not print anymore.
It is properly recognized both by YAST and the HP-toolbox, however, when I try to print anything, nothing happens.
When I attach the printer to the USB port, the system log shows the following:
-------
Apr 14 10:43:08 galen-1 kernel: usb 1-1: new high speed USB device using ehci_hcd and address 6
Apr 14 10:43:08 galen-1 kernel: usb 1-1: configuration #1 chosen from 1 choice
Apr 14 10:43:08 galen-1 kernel: usblp0: USB Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x03F0 pid 0x1E04
Apr 14 10:43:08 galen-1 kernel: usb 1-1: New USB device found, idVendor=
Apr 14 10:43:08 galen-1 kernel: usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Apr 14 10:43:08 galen-1 kernel: usb 1-1: Product: Deskjet D2500 series
Apr 14 10:43:08 galen-1 kernel: usb 1-1: Manufacturer: HP
Apr 14 10:43:08 galen-1 kernel: usb 1-1: SerialNumber: TH87Q130C8055D
Apr 14 10:43:08 galen-1 kernel: ppdev0: registered pardevice
Apr 14 10:43:08 galen-1 hp: io/hpmud/pp.c 627: unable to read device-id ret=-1
Apr 14 10:43:08 galen-1 kernel: ppdev0: unregistered pardevice
-------
I think that the last two lines of this output indicate an error of some sort.
Here is the output generated by hp-check:
-------
hp-check[30101]: info: :
Initializing. Please wait...
SUSE LINUX
11.1
scheduler is running
1.3.9
Linux galen-1 2.6.27.
hp-check[30101]: info: :
hp-check[30101]: info: :---------------
hp-check[30101]: info: :| SYSTEM INFO |
hp-check[30101]: info: :---------------
hp-check[30101]: info: :
hp-check[30101]: info: :Basic system information:
hp-check[30101]: info: :Linux galen-1 2.6.27.
hp-check[30101]: info: :
hp-check[30101]: info: :Distribution:
hp-check[30101]: info: :suse 11.1
hp-check[30101]: info: :
HPOJ running?
hp-check[30101]: info: :No, HPOJ is not running (OK).
hp-check[30101]: info: :
hp-check[30101]: info: :Checking Python version...
hp-check[30101]: info: :OK, version 2.6.0 installed
hp-check[30101]: info: :
hp-check[30101]: info: :Checking PyQt 4.x version...
hp-check[30101]: info: :OK, version 4.4.4 installed.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for CUPS...
hp-check[30101]: info: :Status: scheduler is running
hp-check[30101]: info: :Version: 1.3.9
hp-check[30101]: info: :error_log is set to level: info
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dbus/python-dbus...
hp-check[30101]: info: :dbus daemon is running.
hp-check[30101]: info: :python-dbus version: 0.83.0
hp-check[30101]: info: :
hp-check[30101]: info: :
hp-check[30101]: info: :------
hp-check[30101]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
hp-check[30101]: info: :------
hp-check[30101]: info: :
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: CUPS - Common Unix Printing System...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: CUPS DDK - CUPS driver development kit...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: CUPS devel- Common Unix Printing System development files...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: DBus - Message bus system...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: gcc - GNU Project C and C++ Compiler...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: libcrypto - OpenSSL cryptographic library...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: libjpeg - JPEG library...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[30101]: info: :To install this dependency, execute this command:
hp-check[30101]: info: :xterm -e su -c "yast --install net-snmp-devel"
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: libpthread - POSIX threads library...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: libtool - Library building support services...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: libusb - USB library...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: make - GNU make utility to maintain groups of programs...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: ppdev - Parallel port support kernel module....
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: Python ctypes - A foreign function library for Python...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: Python DBus - Python bindings for DBus...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: Python devel - Python development files...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: Python XML libraries...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: Python 2.3 or greater - Required for fax functionality...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: Python 2.2 or greater - Python programming language...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: Reportlab - PDF library for Python...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: SANE - Scanning library...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: SANE - Scanning library development files...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: scanimage - Shell scanning program...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for dependency: xsane - Graphical scanner frontend for SANE...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
hp-check[30101]: info: :To install this dependency, execute this command:
hp-check[30101]: info: :xterm -e su -c "yast --install xsane sane-frontends"
hp-check[30101]: info: :
hp-check[30101]: info: :
hp-check[30101]: info: :------
hp-check[30101]: info: :| HPLIP INSTALLATION |
hp-check[30101]: info: :------
hp-check[30101]: info: :
hp-check[30101]: info: :
hp-check[30101]: info: :Currently installed HPLIP version...
hp-check[30101]: info: :HPLIP 3.9.2 currently installed in '/usr/share/hplip'.
hp-check[30101]: info: :
hp-check[30101]: info: :Current contents of '/etc/hp/
hp-check[30101]: info: :# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.9.2
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-
foomatic-
foomatic-
internal-
restricted-build=no
ui-toolkit=qt4
qt3=yes
qt4=yes
hp-check[30101]: info: :
hp-check[30101]: info: :Current contents of '~/.hplip/
hp-check[30101]: info: :
hp-check[30101]: info: :
hp-check[30101]: info: :------
hp-check[30101]: info: :| DISCOVERED PARALLEL DEVICES |
hp-check[30101]: info: :------
hp-check[30101]: info: :
hp-check[30101]: info: :No devices found.
hp-check[30101]: info: :
hp-check[30101]: info: :------
hp-check[30101]: info: :| DISCOVERED USB DEVICES |
hp-check[30101]: info: :------
hp-check[30101]: info: :
hp-check[30101]: info: : Device URI Model
hp-check[30101]: info: : -------
hp-check[30101]: info: : hp:/usb/
rial=
hp-check[30101]: info: :
hp-check[30101]: info: :------
hp-check[30101]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[30101]: info: :------
hp-check[30101]: info: :
hp-check[30101]: info: :
hp-check[30101]: info: :hpdeskjetd2500
hp-check[30101]: info: :------
hp-check[30101]: info: :Type: Printer
hp-check[30101]: info: :Installed in HPLIP?: Yes, using the hp: CUPS backend.
hp-check[30101]: info: :Device URI: hp:/usb/
hp-check[30101]: info: :PPD: /etc/cups/
hp-check[30101]: info: :PPD Description: HP Deskjet d2500 Series hpijs, hpijs 3.9.2.49
hp-check[30101]: info: :Printer status: printer hpdeskjetd2500s
hp-check[30101]: info: :Communication status: Good
hp-check[30101]: info: :
hp-check[30101]: info: :
hp-check[30101]: info: :------
hp-check[30101]: info: :| SANE CONFIGURATION |
hp-check[30101]: info: :------
hp-check[30101]: info: :
hp-check[30101]: info: :'hpaio' in '/etc/sane.
hp-check[30101]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking output of 'scanimage -L'...
hp-check[30101]: info: :
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
hp-check[30101]: info: :
hp-check[30101]: info: :------
hp-check[30101]: info: :| PYTHON EXTENSIONS |
hp-check[30101]: info: :------
hp-check[30101]: info: :
hp-check[30101]: info: :Checking 'cupsext' CUPS extension...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking 'pcardext' Photocard extension...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking 'hpmudext' I/O extension...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :Checking 'scanext' SANE scanning extension...
hp-check[30101]: info: :OK, found.
hp-check[30101]: info: :
hp-check[30101]: info: :
hp-check[30101]: info: :-----------------
hp-check[30101]: info: :| USB I/O SETUP |
hp-check[30101]: info: :-----------------
hp-check[30101]: info: :
hp-check[30101]: info: :
hp-check[30101]: info: :Checking for permissions of USB attached printers...
hp-check[30101]: info: :
HP Device 0x1e04 at 001:005:
hp-check[30101]: info: : Device URI: hp:/usb/
hp-check[30101]: info: : Device node: /dev/bus/
hp-check[30101]: info: : Mode: 0664
hp-check[30101]: info: :getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/001/005
# owner: lp
# group: lp
user::rw-
user:galen:rw-
group::rw-
mask::rw-
other::r--
hp-check[30101]: info: :
hp-check[30101]: info: :-----------
hp-check[30101]: info: :| SUMMARY |
hp-check[30101]: info: :-----------
hp-check[30101]: info: :
error: 2 errors and/or warnings.
hp-check[30101]: info: :
hp-check[30101]: info: :Summary of needed commands to run to satisfy missing dependencies:
hp-check[30101]: info: :xterm -e su -c "yast --install net-snmp-devel"
hp-check[30101]: info: :xterm -e su -c "yast --install xsane sane-frontends"
hp-check[30101]: info: :
hp-check[30101]: info: :Please refer to the installation instructions at:
hp-check[30101]: info: :http://
hp-check[30101]: info: :
hp-check[30101]: info: :Done.
-------
Using the same USB cable, I connected the printer to another PC, running KUbuntu 8.10.
In that case, everything worked fine, so I don't think it's a hardware issue.
Any help would be appreciated, thanks in advance
Question information
- Language:
- English Edit question
- Status:
- Solved
- For:
- HPLIP Edit question
- Assignee:
- No assignee Edit question
- Solved by:
- Karsten Marcs
- Solved:
- Last query:
- Last reply: