HPLIP Permission error: Unsupported model: DeskJet_2600_series

Asked by MIthidieri

Friends, after check many topics could not solve my issue to register HP Deskjet 2600 on HPLIP. Sofware do not recognize the printer. Appreciate help. Pls see below HP-CHECK results

uname -a
Linux nunes-desk 4.8.7-metamorphose #1 SMP Tue Nov 15 13:22:54 BRST 2016 x86_64 GNU/Linux

cat /etc/issue
Metamorphose Linux 8.5 - Panther \n \l

mount
sysfs on /sys type sysfs (rw,nosuid,nodev,noexec,relatime)
proc on /proc type proc (rw,nosuid,nodev,noexec,relatime)
udev on /dev type devtmpfs (rw,nosuid,relatime,size=1998416k,nr_inodes=499604,mode=755)
devpts on /dev/pts type devpts (rw,nosuid,noexec,relatime,gid=5,mode=620,ptmxmode=000)
tmpfs on /run type tmpfs (rw,nosuid,noexec,relatime,size=404064k,mode=755)
/dev/sda1 on / type ext4 (rw,noatime,data=ordered)
securityfs on /sys/kernel/security type securityfs (rw,nosuid,nodev,noexec,relatime)
tmpfs on /dev/shm type tmpfs (rw,nosuid,nodev)
tmpfs on /run/lock type tmpfs (rw,nosuid,nodev,noexec,relatime,size=5120k)
tmpfs on /sys/fs/cgroup type tmpfs (ro,nosuid,nodev,noexec,mode=755)
cgroup on /sys/fs/cgroup/systemd type cgroup (rw,nosuid,nodev,noexec,relatime,xattr,release_agent=/lib/systemd/systemd-cgroups-agent,name=systemd)
pstore on /sys/fs/pstore type pstore (rw,nosuid,nodev,noexec,relatime)
cgroup on /sys/fs/cgroup/memory type cgroup (rw,nosuid,nodev,noexec,relatime,memory)
cgroup on /sys/fs/cgroup/cpu,cpuacct type cgroup (rw,nosuid,nodev,noexec,relatime,cpu,cpuacct)
cgroup on /sys/fs/cgroup/net_cls,net_prio type cgroup (rw,nosuid,nodev,noexec,relatime,net_cls,net_prio)
cgroup on /sys/fs/cgroup/devices type cgroup (rw,nosuid,nodev,noexec,relatime,devices)
cgroup on /sys/fs/cgroup/blkio type cgroup (rw,nosuid,nodev,noexec,relatime,blkio)
cgroup on /sys/fs/cgroup/cpuset type cgroup (rw,nosuid,nodev,noexec,relatime,cpuset)
cgroup on /sys/fs/cgroup/perf_event type cgroup (rw,nosuid,nodev,noexec,relatime,perf_event)
cgroup on /sys/fs/cgroup/freezer type cgroup (rw,nosuid,nodev,noexec,relatime,freezer)
systemd-1 on /proc/sys/fs/binfmt_misc type autofs (rw,relatime,fd=30,pgrp=1,timeout=0,minproto=5,maxproto=5,direct,pipe_ino=9364)
mqueue on /dev/mqueue type mqueue (rw,relatime)
debugfs on /sys/kernel/debug type debugfs (rw,relatime)
hugetlbfs on /dev/hugepages type hugetlbfs (rw,relatime)
tmpfs on /run/user/1000 type tmpfs (rw,nosuid,nodev,relatime,size=404060k,mode=700,uid=1000,gid=1011)

lsusb
Bus 001 Device 005: ID 03f0:0053 Hewlett-Packard

hp-check
Saving output in log file: /hp-check.log

HP Linux Imaging and Printing System (ver. 3.16.11)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to
successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper
dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

warning: 2-9 version is not supported. Using 2-8.6 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.8.7-metamorphose #1 SMP Tue Nov 15 13:22:54 BRST 2016 GNU/Linux
 Host: nunes-desk
 Proc: 4.8.7-metamorphose #1 SMP Tue Nov 15 13:22:54 BRST 2016 GNU/Linux
 Distribution: 2 9
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.16.11
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 2 distro 9 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.16.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.16.11
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[fax]
email_address =
voice_phone =

[last_used]
device_uri =
printer_name =
working_dir = .

[polling]
device_list =
enable = false
interval = 5

[refresh]
enable = true
rate = 30
type = 2

[settings]
systray_messages = 0
systray_visible = 0

[upgrade]
last_upgraded_time = 1537316917
notify_upgrade = true
pending_upgrade_time = 0

[installation]
date_time = 09/19/18 00:40:56
version = 3.16.11

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

---------------------
| Python Extentions |
---------------------

 hpmudext IO-Extension REQUIRED - 3.16.11 OK -
 cupsext CUPS-Extension REQUIRED - 3.16.11 OK -

--------------
| COMPILEDEP |
--------------

 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 6.3.0 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -

------------------------
| General Dependencies |
------------------------

 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.5.3 OK -
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.25 OK -
 sane SANE - Scanning library REQUIRED - 1.0.25 OK -
 python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.4 OK -
 python3-xml Python XML libraries REQUIRED - 2.2.0 OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.24' OK -
 python3-devel Python devel - Python development files REQUIRED 2.2 3.5.3 OK -
 python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.11.4 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.1 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.2.1 OK -
 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.0 OK -

----------------------
| Scan Configuration |
----------------------

'/etc/sane.d/dll.d/hpaio' not found.
 hpaio HPLIP-SANE-Backend REQUIRED - 3.16.11 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.16.11 OK -

-------------------------
| External Dependencies |
-------------------------

 avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.1 OK 'CUPS Scheduler is running'
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 dbus DBus - Message bus system REQUIRED - 1.10.26 OK -
 network network -wget OPTIONAL - 1.18 OK -
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.20 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

DeskJet_2600_series
-------------------
Type: Unknown
Device URI: socket://192.168.11.33:9100
PPD: /etc/cups/ppd/DeskJet_2600_series.ppd
PPD Description: HP Deskjet 2640 Series hpijs, 3.16.11
Printer status: impressora DeskJet_2600_series está inativa; habilitada desde ter 18 set 2018 21:13:27 -03
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

HP-DeskJet-2600-series
----------------------
Type: Unknown
Device URI: usb://HP/DeskJet%202600%20series?serial=BR7CQFB42C06P5&interface=1
PPD: /etc/cups/ppd/HP-DeskJet-2600-series.ppd
PPD Description: HP Deskjet 2640 Series, hpcups 3.16.11
Printer status: impressora HP-DeskJet-2600-series está inativa; habilitada desde ter 18 set 2018 20:32:24 -03
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

HP_2600
-------
Type: Unknown
Device URI: socket://192.168.11.33:9100
PPD: /etc/cups/ppd/HP_2600.ppd
PPD Description: HP Deskjet 2640 Series hpijs, 3.16.11
Printer status: impressora HP_2600 está inativa; habilitada desde ter 18 set 2018 21:22:19 -03
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

HP_DeskJet_2600_series
----------------------
Type: Unknown
Device URI: usb://HP/DeskJet%202600%20series?serial=BR7CQFB42C06P5&interface=1
PPD: /etc/cups/ppd/HP_DeskJet_2600_series.ppd
PPD Description: HP Deskjet 2640 Series hpijs, 3.16.11
Printer status: impressora HP_DeskJet_2600_series está inativa; habilitada desde ter 18 set 2018 21:07:11 -03
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

--------------
| PERMISSION |
--------------

error: Unsupported model: DeskJet_2600_series

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 0
Total Warnings: 4

Done.

Question information

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Status:
Answered
For:
HPLIP Edit question
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Last reply:
Revision history for this message
srinivas (srinivas5) said :
#1

HI,

Currently we are not supporting this distro in HPLIP.
Please download and install latest HPLIP driver 3.18.7 from the below link for the supported distro's.
https://developers.hp.com/hp-linux-imaging-and-printing/gethplip

Thanks,
Srinivas Teja.

Revision history for this message
MIthidieri (alexmithi) said :
#2

Hi Srinivas Teja,

Tks for your reply and attention. Distro Metamorphose is under Debian and Synaptics has only version 3.16 on board. I tried to install 3.18.7 but got issues related to PythonQ4 that could not be solved. So, I sent back updates and just used packages supported by synaptics and its means 3.16 version with issues I have reported. Seems unfortunately I will not use the printer scanner as I can use printer normally by Linux Printer setup without problem. However ... still in mind why HP model is not included in HPLIP suport as is a quite new model. Tks in advance and any other help will be appreciated.

Revision history for this message
srinivas (srinivas5) said :
#3

Hi,
We will discuss with team for supporting the distro Metamorphose in hplip and update.

Revision history for this message
MIthidieri (alexmithi) said :
#4

wow, great ... waiting for news. http://www.metamorphoselinux.net/

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