HP 1102w printing problem on bionic/kubuntu

Asked by Pioterus

On 16.04 printing using wifi worked fine. After upgrade to bionic stopped. So I have installed the latest 3.18.7 HPlip from HP site.
It installed fine, the communication with the printer is ok but not a single page is printed. The job queue status says just STOPPED. Where can I find more detailed information and what could be wrong?
P.

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Badal (badalkumar) said :
#1

Hi Pioterus,
Please share the log files for your system.
Follow the steps to generate log files.
sudo cp /dev/null /var/log/syslog
sudo cp /dev/null /var/log/cups/error_log

Then do a print job from application or toolbox and collect the log files from /var/log/<log_files>

Thanks,
Badal kumar

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Pioterus (piotergmoter) said :
#2

cups/error_log:

E [28/Aug/2018:22:22:24 +0200] HP_LaserJet_Professional_P1102w: File \"/usr/lib/cups/backend/hp\" not available: No such file or directory
E [28/Aug/2018:22:22:24 +0200] [Job 52] Stopping job because the sheduler could not execute the backend.

Now I can see the problem, but wonder what is backend? Something wrong with the hplip installation?

# sudo hp-diagnose_plugin

HP Linux Imaging and Printing System (ver. 3.18.7)
Diagnose Plugin Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Device Plugin is already installed

# sudo hp-diagnose_queues

HP Linux Imaging and Printing System (ver. 3.18.7)
AutoConfig Utility to check queues configuration ver. 1.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Queue(s) configured correctly using HPLIP.

What else can I do?

P.

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Pioterus (piotergmoter) said :
#3

I'v just tried hplip (packaged) on the manjaro/xfce edition, and after some struggling (not much) I was able to print to my printer. The packaged version is 3.18.6. What I had to do extra was adding the plugin (hp-plugin), after this the printer started to print. So I'v tried to do this on my kubuntu and to my surprise here is no hp-plugin command. Actually there is much less hp-* commands.

On manjaro:
[@manjaro ~]$ hp-
hp-align hp-diagnose_plugin hp-info hp-pkservice hp-query hp-timedate
hp-check hp-diagnose_queues hp-levels hp-plugin hp-scan hp-toolbox
hp-clean hp-doctor hp-linefeedcal hp-pqdiag hp-sendfax hp-uninstall
hp-colorcal hp-fab hp-logcapture hp-print hp-setup hp-unload
hp-config_usb_printer hp-faxsetup hp-makecopies hp-printsettings hp-systray hp-upgrade
hp-devicesettings hp-firmware hp-makeuri hp-probe hp-testpage hp-wificonfig

On kubuntu
@kubuntu:~$ hp-
hp-devicesettings hp-faxsetup hp-print hp-toolbox hp-wificonfig
hp-diagnose_plugin hp-linefeedcal hp-printsettings hp-uninstall
hp-diagnose_queues hp-makecopies hp-sendfax hp-unload
hp-fab hp-pqdiag hp-systray hp-upgrade

I have hplip 3.18.7 not packaged version on my kubuntu.

Is this difference normal?
P.

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srinivas (srinivas5) said :
#4

Hi,
Please do provide the below logs for further analysis on this issue:
hp-logcapture
Run this command and do the print job for capturing the logs. Share the log file for our analysis.

Thanks,
Srinivas Teja

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