HPLIP

My printer will not connect to the wi-fi modem

Asked by Daniel D. Bremer

My distribution is SuSE Tumbleweed. The printer is an HP Officejet Pro 8100. I set it up successfully about a month ago to run on a wireless basis. In the last week it stopped communicating with the computer. I deleted the printer and reinstalled it several times. It will work until I reboot the computer. I get the message "device communication error" and error code 5012. I have a detailed hp-check.log file that I can email if you will give me an address.

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Daniel D. Bremer
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Revision history for this message
srinivas (srinivas5) said : 		#1

Hi Daniel,

Please share the logs as attachments here.
Also run "hp-logcapture" command and share the generated logs.

Regards,
Srinivas Teja.

Revision history for this message
Daniel D. Bremer (dbremer) said : 		#2

Here are the two files you requested

----------------------------------------
 From: "srinivas" <email address hidden>
Sent: Wednesday, August 1, 2018 11:37 AM
To: <email address hidden>
Subject: Re: [Question #671265]: My printer will not connect to the wi-fi
modem
Your question #671265 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/671265

Status: Open => Answered

srinivas proposed the following answer:
Hi Daniel,

Please share the logs as attachments here.
Also run "hp-logcapture" command and share the generated logs.

Regards,
Srinivas Teja.

--
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Revision history for this message
srinivas (srinivas5) said : 		#3

HI Daniel,

I cannot see the files. Can you please attach once again.

Regards,
Srinivas Teja.

Revision history for this message
Daniel D. Bremer (dbremer) said : 		#4

Here are the files. I have unzipped the files that were compressed. The
printer works fine as long as the USB cord is attached. It does not work
with the wireless feature.

----------------------------------------
 From: "srinivas" <email address hidden>
Sent: Friday, August 3, 2018 5:09 AM
To: <email address hidden>
Subject: Re: [Question #671265]: My printer will not connect to the wi-fi
modem
Your question #671265 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/671265

Status: Open => Answered

srinivas proposed the following answer:
HI Daniel,

I cannot see the files. Can you please attach once again.

Regards,
Srinivas Teja.

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.launchpad.net/hplip/+question/671265/+confirm?answer_id=2

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.launchpad.net/hplip/+question/671265

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Revision history for this message
srinivas (srinivas5) said : 		#5

Hi Daniel,

Sorry but still i can't see your files. So please send the logs requested to my mail (<email address hidden>).
Also please refer the below links for some help.
https://askubuntu.com/questions/1012562/device-communication-error-5012-hp-printer
https://ubuntuforums.org/showthread.php?t=2001912

Regards,
Srinivas Teja.

Revision history for this message
Daniel D. Bremer (dbremer) said : 		#6

I have solved the problem by reinstalling Linux. I reinstalled because the
system was locking up. I had originally installed SuSE Leap 15.0 but at
some point, probably from installing some iupdates, it was changed to SuSE
Tumbleweed. I think that is what caused the problem because Tumbleweed is
intended to be cutting edge so it is not very stable. Something was
clashing with HPLIP. I will watch the updates to make sure that i do not
mistakenly install Tumbleweed.

----------------------------------------
 From: "srinivas" <email address hidden>
Sent: Monday, August 6, 2018 5:03 AM
To: <email address hidden>
Subject: Re: [Question #671265]: My printer will not connect to the wi-fi
modem
Your question #671265 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/671265

Status: Open => Answered

srinivas proposed the following answer:
Hi Daniel,

Sorry but still i can't see your files. So please send the logs requested
to my mail (<email address hidden>).
Also please refer the below links for some help.
https://askubuntu.com/questions/1012562/device-communication-error-5012-hp-p
rinter
https://ubuntuforums.org/showthread.php?t=2001912

Regards,
Srinivas Teja.

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.launchpad.net/hplip/+question/671265/+confirm?answer_id=4

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.launchpad.net/hplip/+question/671265

You received this question notification because you asked the question.

Revision history for this message
srinivas (srinivas5) said : 		#7

Hi Daniel,

Good to know that problem is resolved. Kindly close this query if you do not need any other help.

Regards,
Srinivas Teja.

Revision history for this message
Daniel D. Bremer (dbremer) said : 		#8

I solved the problem by reinstalling SuSE Leap 15.0. I did this because I was having other problems as well such as crashing. There must have been some clash between HPLIP and other applications, perhaps trying to reach the wireless modem at the same time. I had originally installed Leap 15.0 but somehow it became Tumbleweed after some updates. Tumbleweed is supposed to be cutting edge and I suppose less stable. I will try to make sure I don't get moved to Tumbleweed again.