HPLIP

My HP1005 ran out of paper. After loading paper, it won't print at all.

Asked by David Ecklein

After my HP P1005 ran out of paper, I reloaded. After loading paper, it will not print at all. Not even a test page from mint. But my mint Linux 18.3 says it printed. I have tried rebooting, turning on and off the printer, reloading hplip, etc. to no avail. Googling this problem resulted in gobbletygook. Help - I am trying to finish the printing I was doing before I ran out of paper.

What I think should happen instead? Of course, my printer should become operational without someone telling me to reload the operating system (part of the above-mentioned gobbletygook). Restoring everything will take hours of work. There should be some way to purge the bottleneck - not clear from the hplip tools.

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srinivas
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Best srinivas (srinivas5) said : 		#1

Hi David,

Can you tell the error you are seeing.
Can you please provide me the following logs
1) syslog.
  It will be there in the path /var/log/syslog.
2) error_log for cups
path: /var/log/cups/error_log

How to enable cups log :
-> go to /etc/cups/cupsd.conf
-> Change the Loglevel from warn to debug2 and save the file.
-> restart the cups before adding the printer using hp-setup - /etc/init.d/cups restart
Please clear the logs before adding the printer using
1)cp /dev/null /var/log/syslog.
2)cp /dev/null /var/log/cups/error_log.
3)Output of hp-check -rt

or

Run sudo hp-logcapture command to get the logs.

Thanks
Srinivas

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David Ecklein (7ave) said : 		#2

Srinivas-

Thanks for your offer to help - I won't bother you with the "logs", as I stumbled over the solution in the meantime.

I was using hplip-3.16; apparently there must be a bug in it that seems to be corrected when I installed (after a rather cumbersome and opaque process) hplip-3.18. The printer now works again.

I still do not understand why reloading paper would cause this, because I have been using this printer with hplip-3.16 for years now. It is unsettling, but all's well that ends well. For the normal user, Linux and supporting software still seems in an empirical stage.