HPLIP

Cannot select photo paper

Asked by Mick

I have installed by following instructions on https://sites.google.com/site/easylinuxtipsproject/14
In System Settings > Printers > Properties > Printer Option
     I have set it to
    A5 Borderless
    Color
    Photo Paper
    High Resolution Photo
but when I try to print from an applications, e.g. GIMP or Xviewer I can only select plain paper or Transparency Film
How can I select photo paper?

System details
Linux Mint 18.3
HP Photosmart 5510
Output from hp-check -t
Saving output in log file: /home/mick/hp-check.log

HP Linux Imaging and Printing System (ver. 3.18.4)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.4.0-53-generic #74-Ubuntu SMP Fri Dec 2 15:59:10 UTC 2016 GNU/Linux
 Host: MintDesk18-1
 Proc: 4.4.0-53-generic #74-Ubuntu SMP Fri Dec 2 15:59:10 UTC 2016 GNU/Linux
 Distribution: 22 18.1
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.18.4
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for linuxmint distro 18.1 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.18.4

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.18.4
html=/usr/share/doc/hplip-3.18.4
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.18.4
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1527013316
pending_upgrade_time = 0
latest_available_version = 3.17.10

[last_used]
device_uri = hp:/net/Photosmart_5510_series?ip=192.168.1.89

[installation]
date_time = 22/05/18 19:56:57
version = 3.18.4

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -

------------------------
| General Dependencies |
------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK -
 python-xml Python XML libraries REQUIRED - 2.1.0 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.25 OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.11.4 OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.23 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.12 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.1.3 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.1.3 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.12 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 sane SANE - Scanning library REQUIRED - 1.0.25 OK -

----------------------
| Scan Configuration |
----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.18.4 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.18.4 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.18 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.1.3 OK 'CUPS Scheduler is running'
 network network -wget OPTIONAL - 1.17.1 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 dbus DBus - Message bus system REQUIRED - 1.10.6 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -

---------------------
| Python Extentions |
---------------------

 hpmudext IO-Extension REQUIRED - 3.18.4 OK -
 cupsext CUPS-Extension REQUIRED - 3.18.4 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/net/Photosmart_5510_series?ip=192.168.1.89' is a Hewlett-Packard Photosmart_5510_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Photosmart_5510_2
-----------------
Type: Printer
Device URI: hp:/net/Photosmart_5510_series?ip=192.168.1.89
PPD: /etc/cups/ppd/Photosmart_5510_2.ppd
PPD Description: HP Photosmart 5510 Series, hpcups 3.18.4
Printer status: printer Photosmart_5510_2 is idle. enabled since Tue 22 May 2018 19:24:40 BST
Communication status: Good

--------------
| PERMISSION |
--------------

No errors or warnings.

Done.

Question information

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Status:
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For:
HPLIP Edit question
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Last reply:
Revision history for this message
Nishitha Antony (ni301701) said : 		#1

Hi Mick,

Are you able to select HP photo paper through toolbox?

Please provide the following logs for debugging purpose.

1) syslog.
  path: /var/log/syslog.

2) error_log for cups
Steps to enable cups log :
-> go to /etc/cups/cupsd.conf
-> Change the Loglevel from warn to debug2 and add 'hpLogLevel 15' in the next line and save the file.
-> restart the cups before adding the printer - /etc/init.d/cups restart
path: /var/log/cups/error_log

Regards,
Nishitha

Revision history for this message
Mick (mick-sulley) said : 		#2

I have updated cupsd.conf, restarted cups, deleted the printer and reinstalled.

If I go into Printer Properties > Printer Options I can select Photo Paper as Media Type and A5 Borderless as the paper size. At this point all looks good.

I now open a picture in Xviwer and select print. In Page Settings I can select Paper type as Plain Paper or Transparency Film, but not Photo Paper.

The log files are pretty big, do you want me to paste them in here or is there a way to upload them?

Thanks
Mick

Revision history for this message
Ayushi (ayushi18) said : 		#3

Hi Mick,

Kindly download the latest hplip from the below mentioned link and do a fresh install.

https://developers.hp.com/hp-linux-imaging-and-printing/gethplip
Select your distro and click on download hplip

The printer supports plain, photo and glossy paper and so it should not be a problem. If the problem still persists it could be related to the xviewer application and thus, kindly attach the logs. There is no size restriction so you can attach the complete logs.

Regards,
Ayushi

Revision history for this message
Mick (mick-sulley) said : 		#4

OK I have done that. If I use the HP Device Manager I can select photo paper and print. If I select print from within an application, e.g. xviewer or gimp, I can still only see Plain Paper or Transparency Film. Is there something more I need to do to fix that?
Thanks
Mick

Revision history for this message
Ayushi (ayushi18) said : 		#5

Hi Mick,

If the HP Device Manager is able to print with photo paper option and the xviewer application is not showing the photo paper option then it looks like an application issue and not hplip.

Regards,
Ayushi

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