Deskjet 3720 top of page is truncated

Asked by Rod Roark

Using Linux Mint 18 (based on Ubuntu 16.04) I manually installed hplip 3.18.3 as the version (3.16.3) supplied with the distro does not support my Deskjet 3720. It's working well except when I print a document (PDF, web page etc.) on A4 paper the top half inch or so of the printout is truncated. That is, the printed image is offset upwards on the page by that much.

Any suggestions?

Question information

English Edit question
HPLIP Edit question
No assignee Edit question
Last query:
Last reply:
Revision history for this message
Rod Roark (rod) said :

Fixed with a manual edit of the PPD:

rod@rodlap /etc/cups/ppd $ sudo diff HP-DeskJet-3700-series.ppd.original HP-DeskJet-3700-series.ppd
< *ImageableArea A4/A4 210x297: "8.39999961853 8.39999961853 587.039978027344 800.640014648438"
> *ImageableArea A4/A4 210x297: "8.39999961853 8.39999961853 587.039978027344 833"

Should I do something to report a bug, or will someone take it from here?

Revision history for this message
Shivani Mandora (shivani1709) said :


Can you confirm whether you select the A4 paper size from the driver before the print job sent to the printer?
We tried printing in A4 in the device and didn’t notice any issues. If you can upload the image file for our reference, we will check and update you.
Please refer this link on the supported paper type and size for the Deskjet 3720

shivani mandora.

Revision history for this message
Rod Roark (rod) said :

Yes A4 paper size was selected.

Not sure what you mean by "image file"?

But also I wonder if inspection of /etc/cups/HP-DeskJet-3700-series.ppd is sufficient? For A4 paper in the PageSize line it indicates a page height of 841.68 points, but in the ImageableArea line (which I changed, above) the upper right corner is at a height of 800.640014648438 points. That's a difference of about .57 inches, whereas the other margins are around 1/8 inch. Letter size paper appears similar, but I have no experience with PPDs so could be wrong about what these values should be.

Can you help with this problem?

Provide an answer of your own, or ask Rod Roark for more information if necessary.

To post a message you must log in.