Unsupported model: HP_ColorLaserJet_MFP_M278-M281

Asked by Miguel Angel Andrade Sanchez

Good afternoon.
I recently purchased a Color Laserjet Pro MFP M280nw printer.
And when I run the HPLIP tool it tells me that this model is not supported.
Installing it from the printer menu of the operating system, it detects the port and I can add it with the Generic PostScript Printer or HP Color LaserJet Pro MFP M277 Postscript.

Can you add this new model (Color Laserjet Pro MFP M280nw) to HPLIP?

I post the output of the command 'hp-check -t'

hp-check[784]: info: :
hp-check[784]: info: :HP Linux Imaging and Printing System (ver. 3.17.11)
hp-check[784]: info: :Dependency/Version Check Utility ver. 15.1
hp-check[784]: info: :
hp-check[784]: info: :Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
hp-check[784]: info: :This software comes with ABSOLUTELY NO WARRANTY.
hp-check[784]: info: :This is free software, and you are welcome to distribute it
hp-check[784]: info: :under certain conditions. See COPYING file for more details.
hp-check[784]: info: :
hp-check[784]: info: :Note: hp-check can be run in three modes:
hp-check[784]: info: :1. Compile-time check mode (-c or --compile): Use this mode before compiling the
hp-check[784]: info: :HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
hp-check[784]: info: :are installed to successfully compile HPLIP.
hp-check[784]: info: :2. Run-time check mode (-r or --run): Use this mode to determine if a distro
hp-check[784]: info: :supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
hp-check[784]: info: :has the proper dependencies installed to successfully run.
hp-check[784]: info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode
hp-check[784]: info: :will check both of the above cases (both compile- and run-time dependencies).
hp-check[784]: info: :
hp-check[784]: info: :Check types:
hp-check[784]: info: :a. EXTERNALDEP - External Dependencies
hp-check[784]: info: :b. GENERALDEP - General Dependencies (required both at compile and run time)
hp-check[784]: info: :c. COMPILEDEP - Compile time Dependencies
hp-check[784]: info: :d. [All are run-time checks]
hp-check[784]: info: :PYEXT SCANCONF QUEUES PERMISSION
hp-check[784]: info: :
hp-check[784]: info: :Status Types:
hp-check[784]: info: : OK
hp-check[784]: info: : MISSING - Missing Dependency or Permission or Plug-in
hp-check[784]: info: : INCOMPAT - Incompatible dependency-version or Plugin-version
hp-check[784]: info: :
warning: ubuntu-14.04 version is not supported. Using ubuntu-13.10 versions dependencies to verify and install...
hp-check[784]: info: :
hp-check[784]: info: :---------------
hp-check[784]: info: :| SYSTEM INFO |
hp-check[784]: info: :---------------
hp-check[784]: info: :
hp-check[784]: info: : Kernel: 4.2.0-42-generic #49~14.04.1-Ubuntu SMP Wed Jun 29 20:22:11 UTC 2016 GNU/Linux
 Host: Erasmus
 Proc: 4.2.0-42-generic #49~14.04.1-Ubuntu SMP Wed Jun 29 20:22:11 UTC 2016 GNU/Linux
 Distribution: ubuntu 14.04
hp-check[784]: info: : Bitness: 64 bit

hp-check[784]: info: :
hp-check[784]: info: :-----------------------
hp-check[784]: info: :| HPLIP CONFIGURATION |
hp-check[784]: info: :-----------------------
hp-check[784]: info: :
hp-check[784]: info: :HPLIP-Version: HPLIP 3.17.11
hp-check[784]: info: :HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 14.04 version
hp-check[784]: info: :
hp-check[784]: info: :Current contents of '/etc/hp/hplip.conf' file:
hp-check[784]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.17.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-3.17.11
html=/usr/share/doc/hplip-3.17.11
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.17.11
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

hp-check[784]: info: :
hp-check[784]: info: :Current contents of '/var/lib/hp/hplip.state' file:
hp-check[784]: info: :[plugin]
installed = 1
eula = 1
version = 3.17.11

hp-check[784]: info: :
hp-check[784]: info: :Current contents of '~/.hplip/hplip.conf' file:
hp-check[784]: info: :[upgrade]
notify_upgrade = true
last_upgraded_time = 1520619549
pending_upgrade_time = 0

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri =
printer_name =
working_dir = .

[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[refresh]
rate = 30
enable = true
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 13/03/18 16:16:44
version = 3.17.11

hp-check[784]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
hp-check[784]: info: :
hp-check[784]: info: :--------------------------
hp-check[784]: info: :| External Dependencies |
hp-check[784]: info: :--------------------------
hp-check[784]: info: :
hp-check[784]: info: : policykit Admin-Policy-framework OPTIONAL - 0.105 OK -
hp-check[784]: info: : gs Ghostscript REQUIRED 7.05 9.10 OK -
hp-check[784]: info: : network Network-wget OPTIONAL - 1.15 OK -
hp-check[784]: info: : scanimage Shell-Scanning OPTIONAL 1.0 1.0.23 OK -
hp-check[784]: info: : avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
hp-check[784]: info: : dbus DBus REQUIRED - 1.6.18 OK -
hp-check[784]: info: : cups CUPS REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'
hp-check[784]: info: : xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
hp-check[784]: info: :
hp-check[784]: info: :-------------------------
hp-check[784]: info: :| General Dependencies |
hp-check[784]: info: :-------------------------
hp-check[784]: info: :
hp-check[784]: info: : reportlab Python-PDF-Lib OPTIONAL 2.0 3.0 OK -
hp-check[784]: info: : libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
hp-check[784]: info: : pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
hp-check[784]: info: : pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.10.4 OK -
hp-check[784]: info: : libjpeg JPEG-Lib REQUIRED - - OK -
hp-check[784]: info: : libpthread POSIX-Threads-Lib REQUIRED - 2.19 OK -
hp-check[784]: info: : python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
hp-check[784]: info: : python-devel Python-SDK REQUIRED 2.2 2.7.6 OK -
hp-check[784]: info: : pyqt4 Python-Qt4 REQUIRED 4.0 4.10.4 OK -
hp-check[784]: info: : cups-devel CUPS-SDK REQUIRED - 1.7.2 OK -
hp-check[784]: info: : sane-devel SANE-SDK REQUIRED - 1.0.23 OK -
hp-check[784]: info: : libusb USB-Lib REQUIRED - 1.0 OK -
hp-check[784]: info: : sane Scan-Lib REQUIRED - 1.0.23 OK -
hp-check[784]: info: : cups-image CUPS-Image-Lib REQUIRED - 1.7.2 OK -
hp-check[784]: info: : libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.7.2 OK -
hp-check[784]: info: : python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
hp-check[784]: info: : python-notify Desktop-notifications OPTIONAL - - OK -
hp-check[784]: info: :
hp-check[784]: info: :------------------------------
hp-check[784]: info: :| Compile Time Dependencies |
hp-check[784]: info: :------------------------------
hp-check[784]: info: :
hp-check[784]: info: : gcc gcc-Compiler REQUIRED - 4.8.4 OK -
hp-check[784]: info: : libtool Build-tools REQUIRED - 2.4.2 OK -
hp-check[784]: info: : make GNU-Build-tools REQUIRED 3.0 3.81 OK -
hp-check[784]: info: :
hp-check[784]: info: :----------------------
hp-check[784]: info: :| Python Extentions |
hp-check[784]: info: :----------------------
hp-check[784]: info: :
hp-check[784]: info: : cupsext CUPS-Extension REQUIRED - 3.17.11 OK -
hp-check[784]: info: : pcardext PhotoCard-Extension REQUIRED - 3.17.11 OK -
hp-check[784]: info: : hpmudext IO-Extension REQUIRED - 3.17.11 OK -
hp-check[784]: info: :
hp-check[784]: info: :-----------------------
hp-check[784]: info: :| Scan Configuration |
hp-check[784]: info: :-----------------------
hp-check[784]: info: :
hp-check[784]: info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.17.11 OK 'hpaio found in /etc/sane.d/dll.conf'
hp-check[784]: info: : scanext Scan-SANE-Extension REQUIRED - 3.17.11 OK -
hp-check[784]: info: :
hp-check[784]: info: :------------------------------
hp-check[784]: info: :| DISCOVERED SCANNER DEVICES |
hp-check[784]: info: :------------------------------
hp-check[784]: info: :
hp-check[784]: info: :No Scanner found.
hp-check[784]: info: :
hp-check[784]: info: :--------------------------
hp-check[784]: info: :| DISCOVERED USB DEVICES |
hp-check[784]: info: :--------------------------
hp-check[784]: info: :
hp-check[784]: info: :No devices found.
hp-check[784]: info: :
hp-check[784]: info: :---------------------------------
hp-check[784]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[784]: info: :---------------------------------
hp-check[784]: info: :
hp-check[784]: info: :
hp-check[784]: info: :HP-HP-ColorLaserJet-MFP-M278-M281
hp-check[784]: info: :---------------------------------
hp-check[784]: info: :Type: Unknown
hp-check[784]: info: :Device URI: usb://HP/ColorLaserJet%20MFP%20M278-M281?serial=VNBNKCS4MW
hp-check[784]: info: :PPD: /etc/cups/ppd/HP-HP-ColorLaserJet-MFP-M278-M281.ppd
hp-check[784]: info: :PPD Description: Generic PostScript Printer
hp-check[784]: info: :Printer status: la impresora HP-HP-ColorLaserJet-MFP-M278-M281 está inactiva. activada desde vie 09 mar 2018 18:57:27 CET
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
hp-check[784]: info: :
hp-check[784]: info: :HP-HP-ColorLaserJet-MFP-M278-M281-2
hp-check[784]: info: :-----------------------------------
hp-check[784]: info: :Type: Unknown
hp-check[784]: info: :Device URI: usb://HP/ColorLaserJet%20MFP%20M278-M281?serial=VNBNKCS4MW
hp-check[784]: info: :PPD: /etc/cups/ppd/HP-HP-ColorLaserJet-MFP-M278-M281-2.ppd
hp-check[784]: info: :PPD Description: HP Color LaserJet Pro MFP M277 Postscript (recommended)
hp-check[784]: info: :Printer status: la impresora HP-HP-ColorLaserJet-MFP-M278-M281-2 está inactiva. activada desde vie 09 mar 2018 20:03:51 CET
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
hp-check[784]: info: :
hp-check[784]: info: :
hp-check[784]: info: :--------------
hp-check[784]: info: :| PERMISSION |
hp-check[784]: info: :--------------
hp-check[784]: info: :
error: Unsupported model: HP_ColorLaserJet_MFP_M278-M281
hp-check[784]: info: :
hp-check[784]: info: :-----------
hp-check[784]: info: :| SUMMARY |
hp-check[784]: info: :-----------
hp-check[784]: info: :
hp-check[784]: info: :Missing Required Dependencies
hp-check[784]: info: :-----------------------------
hp-check[784]: info: :None
hp-check[784]: info: :
hp-check[784]: info: :Missing Optional Dependencies
hp-check[784]: info: :-----------------------------
hp-check[784]: info: :None

hp-check[784]: info: :
hp-check[784]: info: :Total Errors: 0
hp-check[784]: info: :Total Warnings: 2
hp-check[784]: info: :
hp-check[784]: info: :
hp-check[784]: info: :Done.

Sincerely

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
Nishitha Antony (ni301701) said :
#1

Hi Miguel,

This model support is yet to be added in the HPLIP release. We are reviewing this request with team and keep you posted on this product support availability in the future HPLIP release details.

Thanks,
Nishitha

Can you help with this problem?

Provide an answer of your own, or ask Miguel Angel Andrade Sanchez for more information if necessary.

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