HPLIP

hp-setup error: Unable to communicate with device (code=12)

Asked by Jay Gindin

I'm running Kubuntu 17.10 with HPLIP ver. 3.17.11, which I installed using the tarball downloaded from the hplip site.

When I run hp-setup, it detects my printer (Color LaserJet Pro MFP M277dw) connected to my local network. The dialog box shows me the correct IP address for my printer and a device URI of hp:/net/HP_Color_LaserJet_MFP_M277dw?ip=192.168....

After I click the Next button, there is a message box which just says, "Unable to communicate with the device. Please check the device and try again." Since I ran the command from my shell, I can see the following output:

error: Unable to communicate with device (code=12): hpfax:/net/HP_Color_LaserJet_MFP_M277dw?ip=192.168....
error: Unable to communicate with the device. Please check the device and try again.

If I hit 'Retry" I just get the same error again.
If I hit 'Cancel" then I get to the "Setup Device" dialog.

The PPD file is lsb/usr/HP/hp-color_laserjet_pro_mfp_m277-ps.ppd.gz. I have confirmed that I have a file /usr/share/ppd/HP/hp-color_laserjet_pro_mfp_m277-ps.ppd.gz.

Since I don't want or care about faxing, I uncheck that box.

At this point, after I click the Add Printer button, HPLIP cannot communicate with the device. I cannot send a test page, I cannot get any status information, or anything else.

A few more details:
  1. I have configured the printer (through the admin panel) to only use https. When I connect to the printer's web interface in my browser, I am warned about an invalid certificate. I have tried turning this off, but the result is the same.
  2. I have configured a password on the printer's system administration web page. I have also tried with no password, but the result is the same.

The following is output to /var/log/syslog while running the hp-setup:

Jan 14 22:10:42 my-computer kernel: [31773.605726] audit: type=1400 audit(1515996642.799:349): apparmor="DENIED" operation="file_lock" profile="/usr/share/hplip/setup.py" name="/etc/xdg/Trolltech.conf" pid=17196 comm="python" requested_mask="k" denied_mask="k" fsuid=1000 ouid=0
Jan 14 22:10:42 my-computer kernel: [31773.607496] audit: type=1400 audit(1515996642.800:350): apparmor="DENIED" operation="file_mmap" profile="/usr/share/hplip/setup.py" name="/usr/lib/kde4/plugins/styles/breeze.so" pid=17196 comm="python" requested_mask="m" denied_mask="m" fsuid=1000 ouid=0
Jan 14 22:10:42 my-computer kernel: [31773.640216] audit: type=1400 audit(1515996642.833:351): apparmor="DENIED" operation="file_mmap" profile="/usr/share/hplip/setup.py" name="/usr/lib/kde4/plugins/imageformats/kimg_dds.so" pid=17196 comm="python" requested_mask="m" denied_mask="m" fsuid=1000 ouid=0
Jan 14 22:10:42 my-computer kernel: [31773.640260] audit: type=1400 audit(1515996642.833:352): apparmor="DENIED" operation="file_mmap" profile="/usr/share/hplip/setup.py" name="/usr/lib/kde4/plugins/imageformats/kimg_eps.so" pid=17196 comm="python" requested_mask="m" denied_mask="m" fsuid=1000 ouid=0
Jan 14 22:10:42 my-computer kernel: [31773.640312] audit: type=1400 audit(1515996642.833:353): apparmor="DENIED" operation="file_mmap" profile="/usr/share/hplip/setup.py" name="/usr/lib/kde4/plugins/imageformats/kimg_exr.so" pid=17196 comm="python" requested_mask="m" denied_mask="m" fsuid=1000 ouid=0
Jan 14 22:10:42 my-computer kernel: [31773.640371] audit: type=1400 audit(1515996642.833:354): apparmor="DENIED" operation="file_mmap" profile="/usr/share/hplip/setup.py" name="/usr/lib/kde4/plugins/imageformats/kimg_pcx.so" pid=17196 comm="python" requested_mask="m" denied_mask="m" fsuid=1000 ouid=0
Jan 14 22:10:42 my-computer kernel: [31773.640407] audit: type=1400 audit(1515996642.833:355): apparmor="DENIED" operation="file_mmap" profile="/usr/share/hplip/setup.py" name="/usr/lib/kde4/plugins/imageformats/kimg_pic.so" pid=17196 comm="python" requested_mask="m" denied_mask="m" fsuid=1000 ouid=0
Jan 14 22:10:42 my-computer kernel: [31773.640454] audit: type=1400 audit(1515996642.833:356): apparmor="DENIED" operation="file_mmap" profile="/usr/share/hplip/setup.py" name="/usr/lib/kde4/plugins/imageformats/kimg_psd.so" pid=17196 comm="python" requested_mask="m" denied_mask="m" fsuid=1000 ouid=0
Jan 14 22:10:42 my-computer kernel: [31773.640499] audit: type=1400 audit(1515996642.833:357): apparmor="DENIED" operation="file_mmap" profile="/usr/share/hplip/setup.py" name="/usr/lib/kde4/plugins/imageformats/kimg_ras.so" pid=17196 comm="python" requested_mask="m" denied_mask="m" fsuid=1000 ouid=0
Jan 14 22:10:42 my-computer kernel: [31773.640547] audit: type=1400 audit(1515996642.834:358): apparmor="DENIED" operation="file_mmap" profile="/usr/share/hplip/setup.py" name="/usr/lib/kde4/plugins/imageformats/kimg_rgb.so" pid=17196 comm="python" requested_mask="m" denied_mask="m" fsuid=1000 ouid=0
Jan 14 22:11:18 my-computer python: io/hpmud/jd.c 93: unable to read device-id
Jan 14 22:11:18 my-computer hp-setup: [17196]: error: Unable to communicate with device (code=12): hpfax:/net/HP_Color_LaserJet_MFP_M277dw?ip=192.168....
Jan 14 22:11:18 my-computer hp-setup: hp-setup[17196]: error: Unable to communicate with the device. Please check the device and try again.
Jan 14 22:11:18 my-computer kernel: [31809.065533] kauditd_printk_skb: 4 callbacks suppressed
Jan 14 22:11:18 my-computer kernel: [31809.065536] audit: type=1400 audit(1515996678.258:363): apparmor="DENIED" operation="file_lock" profile="/usr/share/hplip/setup.py" name="/usr/share/icons/breeze-dark/index.theme" pid=17196 comm="python" requested_mask="k" denied_mask="k" fsuid=1000 ouid=0

I have tried running hp-setup with sudo, and get the same result.

I have been able to install the printer as a plain CUPS printer. However, I'd like the extra functionality (such as using the scanner with an app like Simple Scan) that comes with having the hplip utility installed.

I ran hp-check, and the final result is "No errors or warnings."

I'd appreciate any help or pointers which might get me up and running!

Thank you,

jay

Question information

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Revision history for this message
Launchpad Janitor (janitor) said : 		#1

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
Jay Gindin (jayg) said : 		#2

I'd be happy to provide any additional information if it will help someone help me out...

Thank you,

Jay

Revision history for this message
Nishitha Antony (ni301701) said : 		#3

Hi jay,

Can you try removing and plugin the USB cable in different port and try adding the printer?
If you still face the same issue, please attach the hp-check -t log for our analysis.

Thanks,
Nishitha

Revision history for this message
Jay Gindin (jayg) said : 		#4

Thank you for taking the time to help me! I really appreciate it!!!

I'm not connecting via USB -- the printer is on my network. As I mentioned above, the setup dialog box shows me the correct IP address for my printer and a device URI of hp:/net/HP_Color_LaserJet_MFP_M277dw?ip=192.168.xx.xxx

Here's the output of hp-check:

hp-check[19499]: info: :
hp-check[19499]: info: :HP Linux Imaging and Printing System (ver. 3.17.11)
hp-check[19499]: info: :Dependency/Version Check Utility ver. 15.1
hp-check[19499]: info: :
hp-check[19499]: info: :Copyright (c) 2001-15 HP Development Company, LP
hp-check[19499]: info: :This software comes with ABSOLUTELY NO WARRANTY.
hp-check[19499]: info: :This is free software, and you are welcome to distribute it
hp-check[19499]: info: :under certain conditions. See COPYING file for more details.
hp-check[19499]: info: :
hp-check[19499]: info: :Note: hp-check can be run in three modes:
hp-check[19499]: info: :1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP.
hp-check[19499]: info: :2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run.
hp-check[19499]: info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).
hp-check[19499]: info: :
hp-check[19499]: info: :Check types:
hp-check[19499]: info: :a. EXTERNALDEP - External Dependencies
hp-check[19499]: info: :b. GENERALDEP - General Dependencies (required both at compile and run time)
hp-check[19499]: info: :c. COMPILEDEP - Compile time Dependencies
hp-check[19499]: info: :d. [All are run-time checks]
hp-check[19499]: info: :PYEXT SCANCONF QUEUES PERMISSION
hp-check[19499]: info: :
hp-check[19499]: info: :Status Types:
hp-check[19499]: info: : OK
hp-check[19499]: info: : MISSING - Missing Dependency or Permission or Plug-in
hp-check[19499]: info: : INCOMPAT - Incompatible dependency-version or Plugin-version
hp-check[19499]: info: :
hp-check[19499]: info: :
hp-check[19499]: info: :---------------
hp-check[19499]: info: :| SYSTEM INFO |
hp-check[19499]: info: :---------------
hp-check[19499]: info: :
hp-check[19499]: info: : Kernel: 4.13.0-32-generic #35-Ubuntu SMP Thu Jan 25 09:13:46 UTC 2018 GNU/Linux
 Host: dumbledore
 Proc: 4.13.0-32-generic #35-Ubuntu SMP Thu Jan 25 09:13:46 UTC 2018 GNU/Linux
 Distribution: 12 17.10
hp-check[19499]: info: : Bitness: 64 bit

hp-check[19499]: info: :
hp-check[19499]: info: :-----------------------
hp-check[19499]: info: :| HPLIP CONFIGURATION |
hp-check[19499]: info: :-----------------------
hp-check[19499]: info: :
hp-check[19499]: info: :HPLIP-Version: HPLIP 3.17.11
hp-check[19499]: info: :HPLIP-Home: /usr/share/hplip
hp-check[19499]: info: :HPLIP-Installation: Auto installation is supported for ubuntu distro 17.10 version
hp-check[19499]: info: :
hp-check[19499]: info: :Current contents of '/etc/hp/hplip.conf' file:
hp-check[19499]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.17.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.17.11
html=/usr/share/doc/hplip-3.17.11
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.17.11
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

hp-check[19499]: info: :
hp-check[19499]: info: :Current contents of '/var/lib/hp/hplip.state' file:
hp-check[19499]: info: :[plugin]
installed = 1
eula = 1
version = 3.17.11

hp-check[19499]: info: :
hp-check[19499]: info: :Current contents of '~/.hplip/hplip.conf' file:
hp-check[19499]: info: :[upgrade]
notify_upgrade = true
last_upgraded_time = 1514958710
pending_upgrade_time = 0
latest_available_version = 3.17.10

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/net/HP_Color_LaserJet_MFP_M277dw?ip=192.168.23.200"
printer_name =
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 02/07/2018 23:06:42
version = 3.17.11

hp-check[19499]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
hp-check[19499]: info: :
hp-check[19499]: info: :--------------
hp-check[19499]: info: :| COMPILEDEP |
hp-check[19499]: info: :--------------
hp-check[19499]: info: :
hp-check[19499]: info: : gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.2.0 OK -
hp-check[19499]: info: : make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
hp-check[19499]: info: : libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
hp-check[19499]: info: :
hp-check[19499]: info: :------------------------
hp-check[19499]: info: :| General Dependencies |
hp-check[19499]: info: :------------------------
hp-check[19499]: info: :
hp-check[19499]: info: : libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK -
hp-check[19499]: info: : python-xml Python XML libraries REQUIRED - 2.2.3 OK -
hp-check[19499]: info: : libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
hp-check[19499]: info: : sane-devel SANE - Scanning library development files REQUIRED - - OK -
hp-check[19499]: info: : pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
hp-check[19499]: info: : pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.11.4 OK -
hp-check[19499]: info: : libpthread libpthread - POSIX threads library REQUIRED - 2.26 OK -
hp-check[19499]: info: : python-devel Python devel - Python development files REQUIRED 2.2 2.7.14 OK -
hp-check[19499]: info: : cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.4 OK -
hp-check[19499]: info: : python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.4 OK -
hp-check[19499]: info: : cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
hp-check[19499]: info: : reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK -
hp-check[19499]: info: : pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK -
hp-check[19499]: info: : libusb libusb - USB library REQUIRED - 1.0 OK -
hp-check[19499]: info: : cups-image CUPS image - CUPS image development files REQUIRED - 2.2.4 OK -
hp-check[19499]: info: : python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.14 OK -
hp-check[19499]: info: : python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
hp-check[19499]: info: : libjpeg libjpeg - JPEG library REQUIRED - - OK -
hp-check[19499]: info: : sane SANE - Scanning library REQUIRED - - OK -
hp-check[19499]: info: :
hp-check[19499]: info: :----------------------
hp-check[19499]: info: :| Scan Configuration |
hp-check[19499]: info: :----------------------
hp-check[19499]: info: :
hp-check[19499]: info: : scanext Scan-SANE-Extension REQUIRED - 3.17.11 OK -
hp-check[19499]: info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.17.11 OK 'hpaio found in /etc/sane.d/dll.conf'
hp-check[19499]: info: :
hp-check[19499]: info: :-------------------------
hp-check[19499]: info: :| External Dependencies |
hp-check[19499]: info: :-------------------------
hp-check[19499]: info: :
hp-check[19499]: info: : gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.21 OK -
hp-check[19499]: info: : scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
hp-check[19499]: info: : cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.4 OK 'CUPS Scheduler is running'
hp-check[19499]: info: : network network -wget OPTIONAL - 1.19.1 OK -
hp-check[19499]: info: : policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
hp-check[19499]: info: : xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
hp-check[19499]: info: : dbus DBus - Message bus system REQUIRED - 1.10.22 OK -
hp-check[19499]: info: : avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -
hp-check[19499]: info: :
hp-check[19499]: info: :---------------------
hp-check[19499]: info: :| Python Extentions |
hp-check[19499]: info: :---------------------
hp-check[19499]: info: :
hp-check[19499]: info: : hpmudext IO-Extension REQUIRED - 3.17.11 OK -
hp-check[19499]: info: : cupsext CUPS-Extension REQUIRED - 3.17.11 OK -
hp-check[19499]: info: :
hp-check[19499]: info: :------------------------------
hp-check[19499]: info: :| DISCOVERED SCANNER DEVICES |
hp-check[19499]: info: :------------------------------
hp-check[19499]: info: :
hp-check[19499]: info: :No Scanner found.
hp-check[19499]: info: :
hp-check[19499]: info: :--------------------------
hp-check[19499]: info: :| DISCOVERED USB DEVICES |
hp-check[19499]: info: :--------------------------
hp-check[19499]: info: :
hp-check[19499]: info: :No devices found.
hp-check[19499]: info: :
hp-check[19499]: info: :---------------------------------
hp-check[19499]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[19499]: info: :---------------------------------
hp-check[19499]: info: :
hp-check[19499]: info: :
hp-check[19499]: info: :
hp-check[19499]: info: :--------------
hp-check[19499]: info: :| PERMISSION |
hp-check[19499]: info: :--------------
hp-check[19499]: info: :
hp-check[19499]: info: :No errors or warnings.
hp-check[19499]: info: :
hp-check[19499]: info: :Done.

Again, thank you!

jay

Revision history for this message
Launchpad Janitor (janitor) said : 		#5

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
Jay Gindin (jayg) said : 		#6

I'm still hoping someone can help...

Revision history for this message
Nishitha Antony (ni301701) said : 		#7

Hi Jay,

Can you try the below command to add the printer to USB and update us the results?
1. lsusb
2. hp-setup <bus id:Device id>(eg: hp-setup 002:060)

Let me know if you are still facing the issue

Thanks,
Nishitha

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