duplex printing( two sided ) not available with officejet 3830

Asked by carnussien

Hello,
 I can't find the way to activate duplex printing on my officejet 3830

 Distribution: Ubuntu 14.04 Kernel: 3.13.0-135-generic #184-Ubuntu SMP Wed Oct 18 11:56:31 UTC 2017 GNU/Linux
HP office jet 3830

Could you help? Thanks

***********************
hp-chect -t gives:
Saving output in log file: /home/robert/hp-check.log

HP Linux Imaging and Printing System (ver. 3.17.11)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball
(.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm,
etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above
cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.13.0-135-generic #184-Ubuntu SMP Wed Oct 18 11:56:31 UTC 2017 GNU/Linux
 Host: robert-GA-73PVM-S2H
 Proc: 3.13.0-135-generic #184-Ubuntu SMP Wed Oct 18 11:56:31 UTC 2017 GNU/Linux
 Distribution: 12 14.04
 Bitness: 32 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.17.11
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 14.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.17.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.17.11
html=/usr/share/doc/hplip-3.17.11
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.17.11
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: Aucun fichier ou dossier de ce type

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1514916484
pending_upgrade_time = 0
latest_available_version = 3.16.11

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/OfficeJet_3830_series?serial=CN7B84Q5BP06VZ"
printer_name = OfficeJet_3830_fax
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = true
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 12/01/2018 15:01:35
version = 3.17.11

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.8.4 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 3.81 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.2 OK -

------------------------
| General Dependencies |
------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
 python-xml Python XML libraries REQUIRED - 2.1.0 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.23 OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.10.4 OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.19 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.6 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.7.2 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.0 OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.10.4 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 1.7.2 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.6 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 sane SANE - Scanning library REQUIRED - 1.0.23 OK -

----------------------
| Scan Configuration |
----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.17.11 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.17.11 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.10 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.23 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'
 network network -wget OPTIONAL - 1.15 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK -
 dbus DBus - Message bus system REQUIRED - 1.6.18 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -

---------------------
| Python Extentions |
---------------------

 hpmudext IO-Extension REQUIRED - 3.17.11 OK -
 cupsext CUPS-Extension REQUIRED - 3.17.11 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/OfficeJet_3830_series?serial=CN7B84Q5BP06VZ' is a Hewlett-Packard OfficeJet_3830_series all-in-one
device `hpaio:/net/OfficeJet_3830_series?zc=HPACE2D32F4291' is a Hewlett-Packard OfficeJet_3830_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ------------------------------------------- ------------------------
  hp:/usb/OfficeJet_3830_series?serial=CN7B84 HP OfficeJet 3830 series
  Q5BP06VZ

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Photosmart_C4180
----------------
Type: Printer
Device URI: hp:/usb/Photosmart_C4100_series?serial=MY7ASJ13ZF04J7
PPD: /etc/cups/ppd/Photosmart_C4180.ppd
PPD Description: HP Photosmart c4100 Series, hpcups 3.17.6
Printer status: printer Photosmart_C4180 is idle. enabled since ven. 12 janv. 2018 13:22:52 CET

USB_3830_2
----------
Type: Printer
Device URI: hp:/usb/OfficeJet_3830_series?serial=CN7B84Q5BP06VZ
PPD: /etc/cups/ppd/USB_3830_2.ppd
PPD Description: HP Officejet 3830 Series, hpcups 3.17.11
Printer status: printer USB_3830_2 is idle. enabled since ven. 12 janv. 2018 13:05:23 CET
Communication status: Good

USB_3830_fax_2
--------------
Type: Fax
Device URI: hpfax:/usb/OfficeJet_3830_series?serial=CN7B84Q5BP06VZ
PPD: /etc/cups/ppd/USB_3830_fax_2.ppd
PPD Description: HP Fax4 hpcups
Printer status: printer USB_3830_fax_2 is idle. enabled since ven. 12 janv. 2018 13:05:23 CET
Communication status: Good

wifi_3830
---------
Type: Printer
Device URI: hp:/net/OfficeJet_3830_series?zc=HPACE2D32F4291
PPD: /etc/cups/ppd/wifi_3830.ppd
PPD Description: HP Officejet 3830 Series, hpcups 3.17.11
Printer status: printer wifi_3830 is idle. enabled since ven. 12 janv. 2018 13:22:39 CET

wifi_3830_fax
-------------
Type: Fax
Device URI: hpfax:/net/OfficeJet_3830_series?zc=HPACE2D32F4291
PPD: /etc/cups/ppd/wifi_3830_fax.ppd
PPD Description: HP Fax4 hpcups
Printer status: printer wifi_3830_fax is idle. enabled since ven. 12 janv. 2018 13:22:01 CET

--------------
| PERMISSION |
--------------

USB USB_3830_2 Required - - OK Node:'/dev/bus/usb/001/006' Perm:' root lp rw- rw- rw- rw- r--'

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 3
Total Warnings: 0

Done.

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Launchpad Janitor (janitor) said :
#1

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