where is SmartinstallDisable-Tool.run

Asked by tech support on 2017-12-30

I'm trying to install an HP 1102w Print on Linux. I've checked out various postings, e.g. https://askubuntu.com/questions/896370/hp-laserjet-p1102w-cant-disable-smart-install, and http://hplipopensource.com/hplip-web/smartinstall/SmartinstallDisable-Tool.run (referenced in that post), but all redirect to https://developers.hp.com/hp-linux-imaging-and-printing and I find nothing on downloading SmartinstallDisable-Tool.run

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
tech support
Solved:
2018-01-26
Last query:
2018-01-26
Last reply:
2018-01-17
tech support (y-tech) said : #1

Here's the CLI output when I run hp-setup to install the 1102w printer:

# hp-setup

HP Linux Imaging and Printing System (ver. 3.16.5)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Searching... (bus=usb, search=(None), desc=0)
Receiving digital keys: /usr/bin/gpg --homedir /root/.hplip/.gnupg --no-permission-warning --keyserver pgp.mit.edu --recv-keys 0x4ABA2F66DBD5A95894910E0673D770CDA59047B9
error: Failed to disable smart install.
Please refer link 'http://hplipopensource.com/node/367' for more information

OS is Slackware64 14.2

Nishitha Antony (ni301701) said : #2

Hi,
We are checking this query and we will update the new link for downloading this tool.

Thanks,
Nishitha

Afshan F (afshan) said : #3

Hello

Please disable smart install feature from device front panel (Settings->Services->HP Smart install) for this device. After doing this, printing from Linux should work fine.

Thanks,
Afshan

Afshan F (afshan) said : #4

please check out this page for further information

https://bugs.launchpad.net/hplip/+bug/1248190

Thanks,
Afshan

Afshan F (afshan) said : #5

Thanks & Regards,

Afshan F

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tech support (y-tech) said : #6

The 1102w has no front panel. I was able to find the disable smart install program from a posting on LinuxQuestions.org. The program can be found here: https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/How-to-disable-smartinstall-on-windows-10-p1102w/td-p/6262621. It both disables and can enable Smart Install. This is likely the link to which the HPLIP message should be referring users since the link http://hplipopensource.com/hplip-web/smartinstall/SmartinstallDisable-Tool.run does not exist.

Alvaro Urbaez (al-urbaez) said : #7

To anybody facing this problem to install an HP printer on Linux, first of all, you have to disable Smart Install in the inner menu of the printer itself..
Once you have disabled it, then Linux will recognize the printer and the driver installer will be able to detect it and install it..
I was struggling with this matter during a couple of days, and there are no place with a successful answer, until I found the comment of Afshan F..
Thanks a lot man, you literally saved my day..