HPLIP

Having trouble with LaserJet 1300 duplex printing.

Asked by spud1207

Hi,
I'm running OpenSuse 11.0, HPLIP 3.9.2.49 [Device Manager 15.0 (Qt4)] and CUPS 1.3.7.
I have an HP LaserJet 1300 (USB) printer and I'm having trouble with duplex printing.
The duplex options in the print dialogs are active, but the printer won't pause (LED
on the front of the printer) to remove/reinsert the paper in the tray.

The HPLIP device manager and CUPS have settings for duplex (long/short side).
The duplex options are visible to the applications I use, OpenOffice Writer/Calc and
KPDF, but they don't have any effect on the printed pages.

I think I have HPLIP and CUPS configured correctly, but nothing I've tried has
been successful. I know that I can print two sided by issuing two print jobs (odd
and even pages) but I'd like to get this working properly.

thanks in advance,
spud1207

Question information

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HPLIP Edit question
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spud1207
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Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

Please run hp-check -t and hp-info and post the output from both.

Thanks!

Aaron

Revision history for this message
spud1207 (spud1207) said : 		#2

This is an update to provide the information requested.
Below is the output from two commands:
 hp-check -t
 hp-info -i

thanks in advance,
spud1207

=========================================================
hp-check -t
=========================================================
spud1207@suse11:~> hp-check -t

HP Linux Imaging and Printing System (ver. 3.9.2)
Dependency/Version Check Utility ver. 14.1

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux suse11 2.6.25.20-0.1-pae #1 SMP 2008-12-12 20:30:38 +0100 i686 athlon i386 GNU/Linux

Distribution:
suse 11.0

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt 4.x version...
OK, version 4.4.2 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.7
warning: /etc/cups/cupsd.conf file not found or not accessible.

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
xterm -e su -c "yast --install cupsddk"

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
xterm -e su -c "yast --install net-snmp-devel"

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
xterm -e su -c "yast --install libtool libgphoto2-devel"

Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
xterm -e su -c "yast --install libusb libusb-devel"

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
xterm -e su -c "yast --install python-devel python-xml"

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
xterm -e su -c "yast --install xsane sane-frontends"

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.9.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
ppdbase=/usr/share/cups/model/manufacturer-PPDs
doc=/usr/share/doc/packages/hplip
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=yes
internal-tag=3.9.2.49
restricted-build=no
ui-toolkit=qt4
qt3=yes
qt4=yes

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = hp_LaserJet_1300
working_dir = /home2/dmcnally/Stocks/Research
device_uri = hp:/usb/hp_LaserJet_1300?serial=00CNBB146436

[commands]
fax = hp-sendfax -d %FAX_URI%
scan = kooka
prnt = hp-print -p%PRINTER%
pcard = hp-unload -d %DEVICE_URI%
cpy = hp-makecopies -d %DEVICE_URI%

[installation]
version = 3.9.2.49
date_time = 04/02/09 14:26:48

[refresh]
rate = 30
enable = False
type = 0

-------------------------------
| DISCOVERED PARALLEL DEVICES |
 -------------------------------

No devices found.

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

  Device URI Model
  -------------------------------- ----------------
  hp:/usb/hp_LaserJet_1300?serial= HP LaserJet 1300
  00CNBB146436

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

hp_LaserJet_1300
----------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/hp_LaserJet_1300?serial=00CNBB146436
PPD: /etc/cups/ppd/hp_LaserJet_1300.ppd
PPD Description: HP LaserJet 1300 Foomatic/hpijs (recommended)
Printer status: printer hp_LaserJet_1300 is idle. enabled since Thu 02 Apr 2009 01:55:13 PM PDT
Communication status: Good

styluscx4800
------------
Type: Unknown
Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
Device URI: usb://EPSON/Stylus%20CX4800
PPD: /etc/cups/ppd/styluscx4800.ppd
PPD Description: Epson Stylus CX4800 - CUPS+Gutenprint v5.0.2 Simplified
Printer status: printer styluscx4800 is idle. enabled since Sun 23 Nov 2008 09:00:53 PM PST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0x1017 at 002:003:
    Device URI: hp:/usb/hp_LaserJet_1300?serial=00CNBB146436
    Device node: /dev/bus/usb/002/003
    Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/002/003
# owner: lp
# group: lp
user::rw-
user:dmcnally:rw-
group::rw-
mask::rw-
other::r--

-----------
| SUMMARY |
 -----------

error: 8 errors and/or warnings.

Summary of needed commands to run to satisfy missing dependencies:
xterm -e su -c "yast --install cupsddk"
xterm -e su -c "yast --install net-snmp-devel"
xterm -e su -c "yast --install libtool libgphoto2-devel"
xterm -e su -c "yast --install libusb libusb-devel"
xterm -e su -c "yast --install python-devel python-xml"
xterm -e su -c "yast --install xsane sane-frontends"

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

=============================================================
hp-info -i
=============================================================
spud1207@suse11:~> hp-info -i

HP Linux Imaging and Printing System (ver. 3.9.2)
Device Information Utility ver. 5.2

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Using device: hp:/usb/hp_LaserJet_1300?serial=00CNBB146436

hp:/usb/hp_LaserJet_1300?serial=00CNBB146436

Device Parameters (dynamic data):
  Parameter Value(s)
  ---------------------------- ----------------------------------------------------------
  agent1-ack False
  agent1-desc Black toner cartridge
  agent1-dvc 0
  agent1-health 0
  agent1-health-desc Good/OK
  agent1-hp-ink False
  agent1-id 0
  agent1-kind 4
  agent1-known False
  agent1-level 0
  agent1-level-trigger 0
  agent1-sku Q2613A/Q2613X
  agent1-type 1
  agent1-virgin False
  back-end hp
  cups-printer hp_LaserJet_1300
  cups-uri hp:/usb/hp_LaserJet_1300?serial=00CNBB146436
  dev-file
  device-state 1
  device-uri hp:/usb/hp_LaserJet_1300?serial=00CNBB146436
  deviceid MFG:Hewlett-Packard;CMD:PJL,MLC,BIDI-ECP,PCL,POSTSCRIPT,PC
                                LXL;MDL:hp LaserJet 1300;CLS:PRINTER;DES:Hewlett-Packard
                                LaserJet 1300;MEM:8MB;COMMENT:RES=1200x1;
  duplexer 1
  error-state 0
  host
  in-tray1 1
  in-tray2 1
  is-hp True
  media-path 1
  panel 0
  panel-line1
  panel-line2
  photo-tray 0
  port 1
  r 0
  revision 254
  rg 000
  rr 000000
  rs 000000000
  serial 00CNBB146436
  status-code 1000
  status-desc Idle
  supply-door 1
  top-door 4

Model Parameters (static data):
  Parameter Value(s)
  ---------------------------- ----------------------------------------------------------
  align-type 0
  clean-type 0
  color-cal-type 0
  copy-type 0
  embedded-server-type 0
  fax-type 0
  fw-download False
  icon hp_LaserJet_1200.png
  io-mfp-mode 6
  io-mode 1
  io-support 6
  job-storage 0
  linefeed-cal-type 0
  model hp_LaserJet_1300
  model-ui HP LaserJet 1300
  model1 HP LaserJet 1300 Printer
  model2 HP LaserJet 1300t Printer
  monitor-type 0
  panel-check-type 1
  pcard-type 0
  plugin 0
  plugin-reason 0
  power-settings 0
  pq-diag-type 0
  r-type 0
  r0-agent1-kind 4
  r0-agent1-sku Q2613A/Q2613X
  r0-agent1-type 1
  scan-style 0
  scan-type 0
  status-battery-check 0
  status-dynamic-counters 0
  status-type 9
  support-released True
  support-subtype 13999
  support-type 2
  support-ver 0.9.5
  tech-class ['LJMono', 'Postscript']
  tech-subclass ['Normal']
  tech-type 3
  usb-pid 4119
  usb-vid 1008

Status History (most recent first):
  Date/Time Code Status Description User Job ID
  -------------------- ----- ---------------------------------------- -------- --------
  04/02/09 14:33:00 1000 Idle dmcnally 0
  04/02/09 14:23:13 5012 Device communication error dmcnally 0
  04/02/09 13:55:13 501 Print job has completed dmcnally 257
  04/02/09 13:54:58 500 Started a print job dmcnally 257

Done.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#3

Everything looks okay. If you go to cups what's the duplex set to?

http://localhost:631/printers

Click set printer options.

I'm not clear what you mean the printer doesn't pause, it continues to always print single sided?

Thanks.

Aaron

Revision history for this message
spud1207 (spud1207) said : 		#4

Hi Aaron,

> Everything looks okay.
Thanks for verifying the installation.

> If you go to cups what's the duplex set to?
CUPS is configured to "Double-Sided Printing: Long Edge (Standard)".

> I'm not clear what you mean the printer doesn't pause,
> it continues to always print single sided?
Correct, it prints out the job just like it was submitted as a
"single sided" job.

My only working reference is when I tested the printer from a
Windows XP host. In that setting, the printer will print the odd
pages, set the amber alert light on the front of the printer, and
then the user (me) has to take all the paper out of the tray and
reinsert the pages that were just printed. When the paper is
re-inserted, the printer will automatically startup (i.e. feed the paper)
and complete the job.

Thank you for all your help so far. If there is any other information
that I can provide, please let me know.

Sincerely,
spud1207

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#5

This device only supports manual duplex. HPLIP does not have an automated manual duplex process. For information on manual duplex printing you can go here:

http://hplipopensource.com/node/99

Hope this helps.

Aaron

Revision history for this message
spud1207 (spud1207) said : 		#6

Hi Aaron,

> This device only supports manual duplex. HPLIP does not have
> an automated manual duplex process. For information on manual
> duplex printing you can go here:

I understand your answer, but I don't really like it. Are you saying that
HPLIP doesn't support any printer that does manual page flipping, but
is advertised as supporting duplex printing?

I suggest that this feature be submitted as an enhancement request
since it is supported by HP in the drivers they supply for Windows.

As for Linux, there are several print dialog boxes that don't have an
option to print all odd/even pages. Printing to a PS/PDF file and then
submitting two jobs to get the duplex effect is a three step job,
and it should be just one. Sorry, I'm just venting. :-)

thanks again for your effort,
spud1207

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#7

This is on our list to potentially add in the future--we are always working to improve HPLIP and do appreciate your feedback.

Sorry for the inconvenience.

Aaron

Revision history for this message
spud1207 (spud1207) said : 		#8

> This is on our list to potentially add in the future--we are always working
> to improve HPLIP and do appreciate your feedback.

Thank you for all your efforts. Please count my vote towards supporting
the "manual duplex" feature.