HPLIP

HPLIP plugin issue Laserjet Pro MFP M127fn on Ubuntu

Asked by Benjamin Pople

My linux distribution is Ubuntu 15.04 running on an HP-G70

The printer, as in the heading is a Laserjet Pro MFP M127fn.

Here is the hp-check -t output:

Saving output in log file: /home/ben/hp-check.log

HP Linux Imaging and Printing System (ver. 3.17.11)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

warning: ubuntu-15.04 version is not supported. Using ubuntu-14.10 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.19.0-84-generic #92-Ubuntu SMP Fri Mar 24 15:46:05 UTC 2017 GNU/Linux
 Host: HP-G70-Notebook
 Proc: 3.19.0-84-generic #92-Ubuntu SMP Fri Mar 24 15:46:05 UTC 2017 GNU/Linux
 Distribution: ubuntu 15.04
 Bitness: 32 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.17.11
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 15.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.17.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-3.17.11
html=/usr/share/doc/hplip-3.17.11
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.17.11
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1511725523
pending_upgrade_time = 0
latest_available_version = 3.17.10

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/HP_LaserJet_Pro_MFP_M127fn?serial=CNB9G3C0JQ"
printer_name =
working_dir = /home/ben/Downloads/hplip-3.17.11-plugin.run

[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 11/28/17 09:31:40
version = 3.17.11

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 network network -wget OPTIONAL - 1.16.1 OK -
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.15 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 dbus DBus - Message bus system REQUIRED - 1.8.12 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.0.2 OK 'CUPS Scheduler is running'
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.24 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -

-------------------------
| General Dependencies |
-------------------------

 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 error: python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.1.44 MISSING 'python3-reportlab needs to be installed'
 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
 python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.11.3 OK -
 python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.21' OK -
 python3-xml Python XML libraries REQUIRED - 2.1.0 OK -
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.0.2 OK -
 python3-devel Python devel - Python development files REQUIRED 2.2 2.7.9 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.24 OK -
 sane SANE - Scanning library REQUIRED - 1.0.24 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.0.2 OK -
 python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.3 OK -
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK -
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.9 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -

---------------
| COMPILEDEP |
---------------

 libtool libtool - Library building support services REQUIRED - 2.4.2 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.0 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.9.2 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.17.11 OK -
 hpmudext IO-Extension REQUIRED - 3.17.11 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.17.11 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.17.11 OK -

-----------------------
| Other Dependencies |
-----------------------

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/HP_LaserJet_Pro_MFP_M127fn?serial=CNB9G3C0JQ' is a Hewlett-Packard HP_LaserJet_Pro_MFP_M127fn all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- --------------------------
  hp:/usb/HP_LaserJet_Pro_MFP_M127 HP LaserJet Pro MFP M127fn
  fn?serial=CNB9G3C0JQ

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Hewlett-Packard-HP-LaserJet-Pro-MFP-M127fn
------------------------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Pro_MFP_M127fn?serial=CNB9G3C0JQ
PPD: /etc/cups/ppd/Hewlett-Packard-HP-LaserJet-Pro-MFP-M127fn.ppd
warning: Failed to read /etc/cups/ppd/Hewlett-Packard-HP-LaserJet-Pro-MFP-M127fn.ppd ppd file
PPD Description:
Printer status: printer Hewlett-Packard-HP-LaserJet-Pro-MFP-M127fn is idle. enabled since dim. 26 nov. 2017 20:45:48 CET
error: Required plug-in status: Not installed
Communication status: Good

HP_LaserJet_Pro_MFP_M127fn
--------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Pro_MFP_M127fn?serial=CNB9G3C0JQ
PPD: /etc/cups/ppd/HP_LaserJet_Pro_MFP_M127fn.ppd
warning: Failed to read /etc/cups/ppd/HP_LaserJet_Pro_MFP_M127fn.ppd ppd file
PPD Description:
Printer status: printer HP_LaserJet_Pro_MFP_M127fn is idle. enabled since dim. 26 nov. 2017 20:46:46 CET
error: Required plug-in status: Not installed
Communication status: Good

--------------
| PERMISSION |
--------------

USB Hewlett-Packard-HP-LaserJet-Pro-MFP-M127fn Required - - OK Node:'/dev/bus/usb/002/008' Perm:' root lp rw- rw- rw- rw- r--'

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Plug-in Status
--------------
error: Plug-ins need to be installed

Total Errors: 3
Total Warnings: 0

Run 'hp-doctor' command to prompt and fix the issues.

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
Manfred Hampl
Solved:
Last query:
Last reply:
Revision history for this message
Benjamin Pople (b85fr) said : 		#1

Running hp-doctor gives the following:

HP Linux Imaging and Printing System (ver. 3.17.11)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for Deprecated items....
error: This distro (i.e ubuntu 15.04) is either deprecated or not yet supported.
The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):y

Checking for HPLIP updates....
Traceback (most recent call last):
  File "/usr/bin/hp-upgrade", line 191, in <module>
    (UI_TOOLKIT_QT3, UI_TOOLKIT_QT4, UI_TOOLKIT_QT5), True)
NameError: name 'UI_TOOLKIT_QT5' is not defined
error: Failed to upgrade latest HPLIP. Is hp-upgrade already running (i.e. foreground or background)?

Checking for Dependencies....
warning: ubuntu-15.04 version is not supported. Using ubuntu-14.10 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
 ---------------

 Kernel: 3.19.0-84-generic #92-Ubuntu SMP Fri Mar 24 15:46:05 UTC 2017 GNU/Linux
 Host: HP-G70-Notebook
 Proc: 3.19.0-84-generic #92-Ubuntu SMP Fri Mar 24 15:46:05 UTC 2017 GNU/Linux
 Distribution: ubuntu 15.04
 Bitness: 32 bit

-----------------------
| HPLIP CONFIGURATION |
 -----------------------

HPLIP-Version: HPLIP 3.17.11
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 15.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.17.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-3.17.11
html=/usr/share/doc/hplip-3.17.11
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.17.11
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1511725523
pending_upgrade_time = 0
latest_available_version = 3.17.10

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/HP_LaserJet_Pro_MFP_M127fn?serial=CNB9G3C0JQ"
printer_name =
working_dir = /home/ben/Downloads/hplip-3.17.11-plugin.run

[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 11/28/17 09:36:25
version = 3.17.11

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
 --------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.15 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.24 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK -
 network network -wget OPTIONAL - 1.16.1 OK -
 dbus DBus - Message bus system REQUIRED - 1.8.12 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.0.2 OK 'CUPS Scheduler is running'

-------------------------
| General Dependencies |
 -------------------------

 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 sane SANE - Scanning library REQUIRED - 1.0.24 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.0.2 OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.9 OK -
 error: python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.1.44 MISSING 'python3-reportlab needs to be installed'
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.21' OK -
 python3-devel Python devel - Python development files REQUIRED 2.2 2.7.9 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK -
 python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.24 OK -
 python3-xml Python XML libraries REQUIRED - 2.1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.0.2 OK -
 python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.11.3 OK -
 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -

---------------
| COMPILEDEP |
 ---------------

 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.0 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.2 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.9.2 OK -

----------------------
| Python Extentions |
 ----------------------

 cupsext CUPS-Extension REQUIRED - 3.17.11 OK -
 hpmudext IO-Extension REQUIRED - 3.17.11 OK -

-----------------------
| Scan Configuration |
 -----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.17.11 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.17.11 OK -

-----------------------
| Other Dependencies |
 -----------------------

------------------------------
| DISCOVERED SCANNER DEVICES |
 ------------------------------

device `hpaio:/usb/HP_LaserJet_Pro_MFP_M127fn?serial=CNB9G3C0JQ' is a Hewlett-Packard HP_LaserJet_Pro_MFP_M127fn all-in-one

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

  Device URI Model
  -------------------------------- --------------------------
  hp:/usb/HP_LaserJet_Pro_MFP_M127 HP LaserJet Pro MFP M127fn
  fn?serial=CNB9G3C0JQ

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

Hewlett-Packard-HP-LaserJet-Pro-MFP-M127fn
------------------------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Pro_MFP_M127fn?serial=CNB9G3C0JQ
PPD: /etc/cups/ppd/Hewlett-Packard-HP-LaserJet-Pro-MFP-M127fn.ppd
warning: Failed to read /etc/cups/ppd/Hewlett-Packard-HP-LaserJet-Pro-MFP-M127fn.ppd ppd file
PPD Description:
Printer status: printer Hewlett-Packard-HP-LaserJet-Pro-MFP-M127fn is idle. enabled since dim. 26 nov. 2017 20:45:48 CET
error: Required plug-in status: Not installed
Communication status: Good

HP_LaserJet_Pro_MFP_M127fn
--------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Pro_MFP_M127fn?serial=CNB9G3C0JQ
PPD: /etc/cups/ppd/HP_LaserJet_Pro_MFP_M127fn.ppd
warning: Failed to read /etc/cups/ppd/HP_LaserJet_Pro_MFP_M127fn.ppd ppd file
PPD Description:
Printer status: printer HP_LaserJet_Pro_MFP_M127fn is idle. enabled since dim. 26 nov. 2017 20:46:46 CET
error: Required plug-in status: Not installed
Communication status: Good

--------------
| PERMISSION |
 --------------

USB Hewlett-Packard-HP-LaserJet-Pro-MFP-M127fn Required - - OK Node:'/dev/bus/usb/002/008' Perm:' root lp rw- rw- rw- rw- r--'

Checking Permissions....
Permissions are correct.

Checking for Configured Queues....
warning: Fail to read ppd=/etc/cups/ppd/Hewlett-Packard-HP-LaserJet-Pro-MFP-M127fn.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/Hewlett-Packard-HP-LaserJet-Pro-MFP-M127fn.ppd
warning: Could not complete Queue(s) configuration check

Checking for HP Properitery Plugin's....
Plugin's are missing. Press 'y' to install the plugin(y=yes*, n=no):y
[sudo] password for ben:
(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)

------------------------------------------
| PLUG-IN INSTALLATION FOR HPLIP 3.17.11 |
 ------------------------------------------

  Option Description
  ---------- --------------------------------------------------
  d Download plug-in from HP (recomended)
  p Specify a path to the plug-in (advanced)
  q Quit hp-plugin (skip installation)

Enter option (d=download*, p=specify path, q=quit) ? d

-------------------
| DOWNLOAD PLUGIN |
 -------------------

Checking for network connection...
Downloading plug-in from:
Downloading plug-in: [\ ] 0% Receiving digital keys: /usr/bin/gpg --homedir /home/ben/.hplip/.gnupg --no-permission-warning --keyserver pgp.mit.edu --recv-keys 0x4ABA2F66DBD5A95894910E0673D770CDA59047B9

----------------------
| INSTALLING PLUG-IN |
 ----------------------

Creating directory plugin_tmp
Verifying archive integrity... All good.
Uncompressing HPLIP 3.17.11 Plugin Self Extracting Archive..................................................
Traceback (most recent call last):
  File "./plugin_install.py", line 107, in <module>
    (UI_TOOLKIT_QT3, UI_TOOLKIT_QT4, UI_TOOLKIT_QT5), True)
NameError: name 'UI_TOOLKIT_QT5' is not defined
error: Python gobject/dbus may be not installed

Done.

Diagnose completed...

Revision history for this message
Benjamin Pople (b85fr) said : 		#2

The printer is functioning for print and I have installed the gui which reports the toner level correctly although the "install required plugin" button does nothing.

My problem is the scanner does not work at all.

I have tried both the above automatic download of the plugin and have taken the plugin download from openprinting, both give the same result.

From similar issues posted, it appears that the problem lies in the python version but before I start trying to find something using Synaptic I'd appreciate any input from more knowledgeable folks.

Many thanks

Revision history for this message
Best Manfred Hampl (m-hampl) said : 		#3

"error: This distro (i.e ubuntu 15.04) is either deprecated or not yet supported."

Are you aware that the support for Ubuntu 15.04 has ended more than a year ago, see https://wiki.ubuntu.com/Releases

Hplip tries its best, but apparently fails in some assumptions.

My suggestion is that you upgrade your Ubuntu system to a supported release (e.g. 16.04 with support until April 2021) and then re-try installing hplip.

Revision history for this message
Benjamin Pople (b85fr) said : 		#4

OK will do Manfred, and thank you for the fast response.

Revision history for this message
Benjamin Pople (b85fr) said : 		#5

Installing the latest Ubuntu 16.04 resolved my problem, HPLIP scanning functions through both Xsane and Simple scan, but not through the HP device manager GUI.

However I can get back to work.

Thanks again to Manfred.

Revision history for this message
Benjamin Pople (b85fr) said : 		#6

Thanks Manfred Hampl, that solved my question.