HPLIP

HPLIP Scan plugin cannot be downloaded m175nw

Asked by Sandor

Printer: HP mfp m175nw
ubuntu 17.10

I have tried to install my printer on ubuntu. The printer is already installed on the network by windows and its driver, however I would like to use hplip toolbox to show printer, and that requires installation. Software can see the printer but scan utility driver cannot be installed. Checksum problem.

I have tried to manually (command line) run the self extracting plugin and it comes up with a problem of "command not found, python, line 15".

When I choose the run file in GUI then cannot go to the next screen (probably I should use plugin file not run file, but I cannot see any m175nw plugin file).

HP check -t gives a lot of missing packages however hplip seem to be correctly installed. --fix-missing --fix-broken does nothing.
hp scan -g not a big help either.

Everything is complaining about checksum problem.
is there a way to force install?

HPLIP team really should sort this checksum problem.

Question:
what can I do?
Can I download an actual plugin file that can be installed by GUI?

thanks

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Revision history for this message
Sandor (msanca) said : 		#1

hp-diagnose_plugin

HP Linux Imaging and Printing System (ver. 3.17.7)
Diagnose Plugin Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.17.7)
Plugin Download and Install Utility ver. 2.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.17.7)
Plugin Download and Install Utility ver. 2.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for network connection...
Downloading plug-in from:
Plugin is not accessible. Trying to download it from fallback location: [http://hplipopensource.com/hplip-web/plugin/hplip-3.17.7-plugin.run]
error: /home/sanyi/.hplip/hplip-3.17.7-plugin.run file does not match its checksum. File may have been corrupted or altered

Done.
error: Failed to install Plug-in.
Either you have chosen to skip the Plug-in installation or entered incorrect Password.

Done.

Revision history for this message
Sandor (msanca) said : 		#2

sudo sh hplip-3.17.10-plugin.run
[sudo] sanyi jelszava: (password)
Verifying archive integrity... All good.
Uncompressing HPLIP 3.17.10 Plugin Self Extracting Archive................................................
./hplip-plugin-install: sor/line: 15: python: parancs nem található/command not found

Revision history for this message
Sandor (msanca) said : 		#3

hp-check -t
Saving output in log file: /home/sanyi/Letöltések/hp-check.log

HP Linux Imaging and Printing System (ver. 3.17.7)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

warning: 12-17.10 version is not supported. Using 12-17.04 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
 ---------------

 Kernel: 4.13.0-16-generic #19-Ubuntu SMP Wed Oct 11 18:35:14 UTC 2017 GNU/Linux
 Host: SANYI-TOSHIBA
 Proc: 4.13.0-16-generic #19-Ubuntu SMP Wed Oct 11 18:35:14 UTC 2017 GNU/Linux
 Distribution: 12 17.10
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
 -----------------------

HPLIP-Version: HPLIP 3.17.7
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 12 distro 17.10 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.17.7

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.17.7
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[fax]
email_address =
voice_phone =

[installation]
date_time = 10/29/17 13:11:18
version = 3.17.7

[last_used]
device_uri =
printer_name =
working_dir = /home/sanyi/.hplip/hplip-3.17.10-plugin.run

[polling]
device_list =
enable = false
interval = 5

[refresh]
enable = true
rate = 30
type = 2

[settings]
systray_messages = 1
systray_visible = 0

[upgrade]
last_upgraded_time = 1509247721
notify_upgrade = false
pending_upgrade_time = 0

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
 -------------------------

 error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.21 OK -
 error: xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 - MISSING 'xsane needs to be installed'
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
 error: dbus DBus - Message bus system REQUIRED - 1.10.22 MISSING 'DBUS may not be installed or not running'
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 network network -wget OPTIONAL - 1.19.1 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -

------------------------
| General Dependencies |
 ------------------------

 error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed'
 error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING 'cups-devel needs to be installed'
 error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING 'cups-image needs to be installed'
 error: libpthread libpthread - POSIX threads library REQUIRED - b'2.26' MISSING 'libpthread needs to be installed'
 error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed'
 sane SANE - Scanning library REQUIRED - - OK -
 error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed'
 error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'
 error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 MISSING 'libcrypto needs to be installed'
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.6.3 OK -
 python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
 error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.4 OK -
 python3-xml Python XML libraries REQUIRED - 2.2.3 OK -
 error: python3-devel Python devel - Python development files REQUIRED 2.2 3.6.3 MISSING 'python3-devel needs to be installed'
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK -

--------------
| COMPILEDEP |
 --------------

 error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed'
 error: gcc gcc - GNU Project C and C++ Compiler REQUIRED - - MISSING 'gcc needs to be installed'
 error: make make - GNU make utility to maintain groups of programs REQUIRED 3.0 - MISSING 'make needs to be installed'

---------------------
| Python Extentions |
 ---------------------

 cupsext CUPS-Extension REQUIRED - 3.17.7 OK -
 hpmudext IO-Extension REQUIRED - 3.17.7 OK -

----------------------
| Scan Configuration |
 ----------------------

'/etc/sane.d/dll.d/hpaio' not found.
 hpaio HPLIP-SANE-Backend REQUIRED - 3.17.7 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.17.7 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
 ------------------------------

device `hpaio:/usb/HP_LaserJet_100_colorMFP_M175nw?serial=00CND8F744BN' is a Hewlett-Packard HP_LaserJet_100_colorMFP_M175nw all-in-one

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

  Device URI Model
  -------------------------------- -------------------------------
  hp:/usb/HP_LaserJet_100_colorMFP HP LaserJet 100 colorMFP M175nw
  _M175nw?serial=00CND8F744BN

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

LaserJet-100-colorMFP-M175nw
----------------------------
Type: Unknown
Device URI: dnssd://HP%20LaserJet%20100%20colorMFP%20M175nw%20(601375)._ipp._tcp.local/?uuid=434e4438-4637-3434-424e-a45d36601375
PPD: /etc/cups/ppd/LaserJet-100-colorMFP-M175nw.ppd
warning: Failed to read /etc/cups/ppd/LaserJet-100-colorMFP-M175nw.ppd ppd file
PPD Description:
Printer status: printer LaserJet-100-colorMFP-M175nw is idle. enabled since Sun 29 Oct 2017 02:33:03 GMT
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

--------------
| PERMISSION |
 --------------

USB None Required - - OK Node:'/dev/bus/usb/003/002' Perm:' root lp rw- rw- rw- rw- r--'

-----------
| SUMMARY |
 -----------

Missing Required Dependencies
-----------------------------
error: 'libcups2' package is missing/incompatible
error: 'libdbus-1-dev' package is missing/incompatible
error: 'libjpeg-dev' package is missing/incompatible
error: 'libcups2-dev' package is missing/incompatible
error: 'cups-bsd' package is missing/incompatible
error: 'cups-client' package is missing/incompatible
error: 'libcupsimage2-dev' package is missing/incompatible
error: 'build-essential' package is missing/incompatible
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'libsane-dev' package is missing/incompatible
error: 'libsnmp-dev' package is missing/incompatible
error: 'snmp-mibs-downloader' package is missing/incompatible
error: 'openssl' package is missing/incompatible
error: 'python3-pyqt4' package is missing/incompatible
error: 'gtk2-engines-pixbuf' package is missing/incompatible
error: 'python3-dev' package is missing/incompatible
error: 'libtool' package is missing/incompatible
error: 'libtool-bin' package is missing/incompatible
error: 'build-essential' package is missing/incompatible
error: 'build-essential' package is missing/incompatible

Missing Optional Dependencies
-----------------------------
error: 'gtk2-engines-pixbuf' package is missing/incompatible
error: 'xsane' package is missing/incompatible
error: 'python3-dbus.mainloop.qt' package is missing/incompatible

Total Errors: 17
Total Warnings: 1

Revision history for this message
Sandor (msanca) said : 		#4

hp-scan -g

HP Linux Imaging and Printing System (ver. 3.17.7)
Scan Utility ver. 2.2

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-scan[5599]: debug: getDeviceUri(None, None, ['hpaio'], {'scan-type': (<built-in function gt>, 0)}, , True)
hp-scan[5599]: debug: Mode=0
warning: No destinations specified. Adding 'file' destination by default.
Using device hpaio:/usb/HP_LaserJet_100_colorMFP_M175nw?serial=00CND8F744BN
Opening connection to device...
error: SANE: Error during device I/O (code=9)

Revision history for this message
Shivani Mandora (shivani1709) said : 		#5

Ubuntu 17.10 is not yet supported. It would be supported in future releases.

Revision history for this message
lnxusr (bjwest) said : 		#6

Any idea when this release will be Shivani? It seems the only problem is with the libcripto package. It doesn't seem it would be too had to update the version requirement from whatever you're currently looking for to 5.6.4-8 that Ubuntu now uses.

Revision history for this message
Sandor (msanca) said : 		#7

I don't know how or why but today I could install printer and auto-download scan driver without any problem on ubuntu 17.10.
So if it stays like that for me this problem is solved.