Question #65708 “dj840c prints rubbish instead of text, though i... : Questions : HPLIP

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Aaron Albright (albrigha-deactivatedaccount) said on 2009-03-30:

#1

It sounds like the printer heads or cartridges might be dirty or bad. Does the printer print correctly from a windows system?

You could run hp-check -t and verify there are no errors as well and that your printer is configured using the correct PPD file.

It's important to note that this device is supported by HPLIP, however any support is provided "as-is" and we aren't testing, providing technical assistance, or any code changes for this device.

You can get more information about this device here:

http://hplipopensource.com/hplip-web/models/deskjet/deskjet_840c.html

Sorry for the inconvenience, although I hope this points you in the right direction.

Aaron

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Danil (varrah) said on 2009-03-31:

#2

It printed from Windows quite fine.
I ran hp-check, as I said - no errors

The main thing is that the test-page, during the HPLIP installation, was printed OK.
Yet after the installation (as well as before - with an older version) it prints rubbish...

The page you gave me says about a proprietary driver required for printing. Where can I get it?

Revision history for this message

Aaron Albright (albrigha-deactivatedaccount) said on 2009-04-02:

#3

Please post your entire hp-check and I'll do a quick look over it.

As I said above support is provided "as-is" because of the age of the device. But I'll look at your hp-check and make sure everything looks okay. :)

Aaron

Revision history for this message

Danil (varrah) said on 2009-04-04:

#4

HP Linux Imaging and Printing System (ver. 3.9.2)
Dependency/Version Check Utility ver. 14.1

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux DanilL 2.6.27-7-generic #1 SMP Tue Nov 4 19:33:06 UTC 2008 x86_64 GNU/Linux

Distribution:
ubuntu 8.10

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt 4.x version...
OK, version 4.4.3 installed.

Checking for CUPS...
Status: планировщик запущен
Version: 1.3.9
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.9.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-3.9.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp/

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
internal-tag=3.9.2.49
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = DESKJET-840C
device_uri = hp:/usb/DeskJet_840C?serial=HU06M2V0ZQLW

[installation]
version = 3.9.2.49
date_time = 04/04/09 11:32:16

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ----------------------------------------------- -----------------------------------------------
  hp:/usb/DeskJet_840C?serial=HU06M2V0ZQLW HP DeskJet 840C

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

warning: No queues found.

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x604 at 004:005:
    Device URI: hp:/usb/DeskJet_840C?serial=HU06M2V0ZQLW
    Device node: /dev/bus/usb/004/005
    Mode: 0660
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/004/005
# owner: lp
# group: lp
user::rw-
user:danil:rw-
group::rw-
mask::rw-
other::---

-----------
| SUMMARY |
-----------

No errors or warnings.

HP Linux Imaging and Printing System (ver. 3.9.2)
Dependency/Version Check Utility ver. 14.1

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.            
This is free software, and you are welcome to distribute it 
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP.                               
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run.                        
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...
 
---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux DanilL 2.6.27-7-generic #1 SMP Tue Nov 4 19:33:06 UTC 2008 x86_64 GNU/Linux

Distribution:
ubuntu 8.10

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt 4.x version...
OK, version 4.4.3 installed.

Checking for CUPS...
Status: планировщик запущен
Version: 1.3.9                                                                                                                                                                                                                               
error_log is set to level: warn                                                                                                                                                                                                              
                                                                                                                                                                                                                                             
Checking for dbus/python-dbus...                                                                                                                                                                                                             
dbus daemon is running.                                                                                                                                                                                                                      
python-dbus version: 0.82.4                                                                                                                                                                                                                  
                                                                                                                                                                                                                                             
                                                                                                                                                                                                                                             
------------------------------------                                                                                                                                                                                                         
| COMPILE AND RUNTIME DEPENDENCIES |                                                                                                                                                                                                         
------------------------------------                                                                                                                                                                                                         
                                                                                                                                                                                                                                             
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).                                                                                                                                  
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).                                                                                                                                      
                                                                                                                                                                                                                                             
Checking for dependency: CUPS - Common Unix Printing System...                                                                                                                                                                               
OK, found.