HPLIP

Can't start printer queue

Asked by NKL

Until two days ago I had no problem printing to my HP 2575 Photosmart printer. Then suddenly it asked me to upgrade HPILP to 3.17.7, which I did, and now the jobs go to the print queue but are held there and not started. I am running Fedora 26 and the printer is connected via a USB port. It (allegedly) does not share. So I reverted to 3.17.6, but the behaviour is exactly the same. Incidentally I still have no problem scanning a document to a file.

Computer hardware:
Processor Intel Core i3-3250 CPU @ 3.50 GHz, Memory 8Gb, Graphics Intel Ivybridge Desktop, Disk 227.7 Gb

Software: Fedora 26 x86_64, GNOME version 3.24.2

Looking at similar questions you always seem to want a copy of the results of 'hp-check -t'. So here it is:
____________________________________________________________

[<username@computername> ~]$ hp-check -t
Saving output in log file: /home/<username>/hp-check.log

HP Linux Imaging and Printing System (ver. 3.17.6)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

warning: 5-26 version is not supported. Using 5-25 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.11.11-300.fc26.x86_64 #1 SMP Mon Jul 17 16:32:11 UTC 2017 GNU/Linux
 Host: <computername>
 Proc: 4.11.11-300.fc26.x86_64 #1 SMP Mon Jul 17 16:32:11 UTC 2017 GNU/Linux
 Distribution: 5 26
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.17.6
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 5 distro 26 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.17.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/HP
ppdbase=/usr/share/cups/model
doc=/usr/share/doc/hplip-3.17.6
html=/usr/share/doc/hplip-3.17.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.17.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1502201673
pending_upgrade_time = 0
latest_available_version = 3.16.11

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/Photosmart_2570_series?serial=MY6C8312DP04DY"
printer_name =
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 08/08/17 23:18:14
version = 3.17.6

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.1.1 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -

------------------------
| General Dependencies |
------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.0 OK -
 python-xml Python XML libraries REQUIRED - 2.2.1 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.27 OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.12 OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.25 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.13 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.2 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.4 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.2.2 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.13 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 sane SANE - Scanning library REQUIRED - 1.0.27 OK -

----------------------
| Scan Configuration |
----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.17.6 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.17.6 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.20 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.2 OK 'CUPS Scheduler is running'
 network network -wget OPTIONAL - 1.19.1 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.113 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 dbus DBus - Message bus system REQUIRED - 1.11.16 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -

---------------------
| Python Extentions |
---------------------

 hpmudext IO-Extension REQUIRED - 3.17.6 OK -
 cupsext CUPS-Extension REQUIRED - 3.17.6 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/Photosmart_2570_series?serial=MY6C8312DP04DY' is a Hewlett-Packard Photosmart_2570_series all-in-one
device `v4l:/dev/video0' is a Noname USB camera virtual device

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- -------------------------
  hp:/usb/Photosmart_2570_series?s HP Photosmart 2570 series
  erial=MY6C8312DP04DY

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Photosmart_2570
---------------
Type: Printer
Device URI: hp:/usb/Photosmart_2570_series?serial=MY6C8312DP04DY
PPD: /etc/cups/ppd/Photosmart_2570.ppd
warning: Failed to read /etc/cups/ppd/Photosmart_2570.ppd ppd file
PPD Description:
Printer status: printer Photosmart_2570 is idle. enabled since Tue 08 Aug 2017 21:54:49 BST
Communication status: Good

--------------
| PERMISSION |
--------------

USB Photosmart_2570 Required - - OK Node:'/dev/bus/usb/003/004' Perm:' root lp rw- rw- rw- rw- r--'
No errors or warnings.

Done.

Question information

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Solved by:
NKL
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Revision history for this message
Manfred Hampl (m-hampl) said : 		#1

warning: Failed to read /etc/cups/ppd/Photosmart_2570.ppd ppd file

What is the output of the commands

ls -l /etc/cups/ppd/Photosmart_2570.ppd
groups

Revision history for this message
NKL (nkl) said : 		#2

Thanks for the quick reply. Output below:

[<username.computername> ppd]$ sudo ls -l Photosmart_2570.ppd
-rw-r-----. 1 root lp 27981 Aug 8 20:30 Photosmart_2570.ppd

Revision history for this message
Manfred Hampl (m-hampl) said : 		#3

And what is the output of the command "groups"?
I assume that you are not member of the "lp" group. If that is the case, you should add the user to that group.

Revision history for this message
NKL (nkl) said : 		#4

Here is the required output:

norman@Octopus ~]$ groups norman
norman : norman lp wheel

I think this shows that account "norman" (that's me - I'm the only user of this home computer) is a member of group "lp". However I have no idea whatever of what group "wheel" is.

Revision history for this message
Manfred Hampl (m-hampl) said : 		#5

What do you get for the command

head /etc/cups/ppd/Photosmart_2570.ppd

Revision history for this message
NKL (nkl) said : 		#6

Thank you for your continued patience. In desperation I switched back to 3.17.7 again. Also I can't run the installation program (hplip-3.17.7.run) as a normal user. It fails at the first stage, extracting the files. so I have to sudo it, but get a warning from the software telling me I shouldn't! In order to do the installation at all I have to ignore this warning.

Below the output you requested:

norman@Octopus Downloads]$ head /etc/cups/ppd/Photosmart_2570.ppd
*PPD-Adobe: "4.3"
*%%%% PPD file for HP Photosmart 2570 Series with CUPS.
*%%%% Created by the CUPS PPD Compiler CUPS v2.2.2.
*% (c) 2008 Copyright HP Development Company, LP
*FormatVersion: "4.3"
*FileVersion: "3.17.7"
*LanguageVersion: English
*LanguageEncoding: ISOLatin1
*PCFileName: "hp-photosmart_2570_series.ppd"
*Product: "(HP Photosmart 2570 All-in-one Printer)"

Revision history for this message
Manfred Hampl (m-hampl) said : 		#7

This is unexpected.

When running the hp-check script you received the error message
warning: Failed to read /etc/cups/ppd/Photosmart_2570.ppd ppd file
but now you can display its contents!

Please re-run the hp-check script to verify.

Revision history for this message
NKL (nkl) said : 		#8

Mm. Ran hp-check again and it apparently read OK. Extract copy here

$ hp-check
.
.
.
Photosmart_2570
---------------
Type: Printer
Device URI: hp:/usb/Photosmart_2570_series?serial=MY6C8312DP04DY
PPD: /etc/cups/ppd/Photosmart_2570.ppd
PPD Description: HP Photosmart 2570 Series, hpcups 3.17.7
Printer status: printer Photosmart_2570 is idle. enabled since Wed 09 Aug 2017 16:55:25 BST
Communication status: Good

But still no change. Job goes to printer and is held there in print queue.

Sorry

Revision history for this message
NKL (nkl) said : 		#9

Problem Solved! thank you very much for all your efforts. You convinced me the software was Ok so there was only one other solution - get a new printer. I Another HP, of course! And itinstalled itself and started to work perfectly!

Sorry for all the trouble I sent you to. I suppose printers aren't immortal and I have had this one a number of years.