Missing Ink Levels .. Photosmart Pro B8800

Asked by David Vincent-Jones

Ubuntu 8.10 with current HPLIP
Display regarding the state of all 8 cartridges should be shown in the 'HP Device Manager' under the Supplies tab.

What is shown are 5 cartridges and 2 print heads.

The Device Manager displayed list:
1. Photo Magenta and Photo Cyan print head
2. Photo Magenta ink cartridge
3. Photo Cyan ink cartridge
4. Yellow ink cartridge
5. Magenta ink cartridge
6. Cyan ink cartridge

Item 1 above is 'non-useful' information

Missing information from the list:
1. Mat Black ink cartridge
2. Light Gray ink cartridge
3. Photo Black ink cartridge

As a side note I see that the Windows driver correctly indicates levels for all 8 ink cartriges

Thank you;


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Solved by:
Aaron Albright
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Best Aaron Albright (albrigha-deactivatedaccount) said :

Thanks for the info. We're looking into this and if we have a fix it will be in a future release of HPLIP.

Thanks for your support of HPLIP we appreciate it!


Revision history for this message
David Vincent-Jones (davidvj) said :

Thank you Aaron ...

FYI under this current release my Deskjet 970cxi (which is also configured) is not able to display any ink level information. This is a change from previous HPLIP releases.

I will, patiently, await further release versions.