HPLIP

printer (PSC) fails to print but scanner OK

Asked by rogerdgill

Linux Ubuntu Intrepid Ibex
Printer HP PSC 1350

Everything was working OK until, using Open Office 2.4, I pressed print before switching the printer on. Since then I have not been able to print anything whilst working in Linux.

Using HPLIP device manager the scanner function works OK but "print test page" produces nothing.

I also have Virtual box installed, running Vista, and printer works OK from this application.

Help will be appreciated

Cheers

Roger

hp-check -t produces the following output:

roger@rdg-desktop:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 2.8.7)
Dependency/Version Check Utility ver. 14.0

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling
the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...
warning: Invalid ppd_dir value: None

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux rdg-desktop 2.6.27-11-generic #1 SMP Thu Jan 29 19:24:39 UTC 2009 i686 GNU/Linux

Distribution:
ubuntu 8.10

HPOJ running?
error: Yes, HPOJ is running. HPLIP is not compatible with HPOJ. To run HPLIP, please remove HPOJ.

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...
error: SIP not installed or version not found.

Checking for CUPS...
Status: scheduler is running
error: Version: (Not available. CUPS may not be installed or not running.)

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-ddk - CUPS driver development kit...
OK, found.

Checking for dependency: cups-devel- Common Unix Printing System development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: dbus - Message bus system...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt - Qt interface for Python...
OK, found.

Checking for dependency: python-ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: python-dbus - Python bindings for dbus...
OK, found.

Checking for dependency: python-devel - Python development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 2.8.7 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=2.8.7

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
internal-tag=2.8.7.3
restricted-build=no

-------------------------------
| DISCOVERED PARALLEL DEVICES |
-------------------------------

No devices found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ------------------------------- ------------------
  hp:/usb/psc_1300_series?serial= HP psc 1300 series
  HU3A8BQ1V59F

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

psc-1300-series
---------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/psc_1300_series?serial=HU3A8BQ1V59F
PPD: /etc/cups/ppd/psc-1300-series.ppd
PPD Description: HP PSC 1300 series Foomatic/hpijs, hpijs 2.8.7
Printer status: printer psc-1300-series is idle. enabled since Fri 13 Mar 2009 11:41:44 GMT
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/psc_1300_series?serial=HU3A8BQ1V59F' is a Hewlett-Packard psc_1300_series all-in-one
device `v4l:/dev/video0' is a Noname ASUSTeK P7131 Hybrid virtual device

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x3b11 at 003:002:
    Device URI: hp:/usb/psc_1300_series?serial=HU3A8BQ1V59F
    Device node: /dev/bus/usb/003/002
    Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/003/002
# owner: lp
# group: vboxusers
user::rw-
user:roger:rw-
group::rw-
mask::rw-
other::r--

-----------
| SUMMARY |
-----------

error: 12 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
Aaron Albright
Solved:
Last query:
Last reply:
Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

Please run:

lpq -a

and post the output.

Thanks!

Aaron

Revision history for this message
rogerdgill (roger-d-gill) said : 		#2

Hi Aaron
Run as requested.
Cheers

Roger

roger@rdg-desktop:~$ lpq -a
Rank Owner Job File(s) Total Size
1st roger 48 Herbert and Gladys2.jpg 1024 bytes
roger@rdg-desktop:~$

----- Original Message ----
> From: Aaron Albright <email address hidden>
> To: <email address hidden>
> Sent: Friday, 13 March, 2009 9:05:42 PM
> Subject: Re: [Question #64032]: printer (PSC) fails to print but scanner OK
>
> Your question #64032 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/64032
>
> Status: Open => Needs information
>
> Aaron Albright requested for more information:
> Please run:
>
> lpq -a
>
> and post the output.
>
> Thanks!
>
> Aaron
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/hplip/+question/64032
>
> You received this question notification because you are a direct
> subscriber of the question.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#3

It would be that this job is "stuck" in the printer queue.

Try running

lprm 48

Power cycle the printer..

Then run:

hp-testpage

Does the testpage print correctly?

Aaron

Revision history for this message
rogerdgill (roger-d-gill) said : 		#4

Hi Aaron

Thanks, lrpm produced no output.
The Hp testpage output is copied below

roger@rdg-desktop:~$ lprm 48
roger@rdg-desktop:~$ hp-testpage

HP Linux Imaging and Printing System (ver. 2.8.7)
Testpage Print Utility ver. 5.1

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Using device: hp:/usb/psc_1300_series?serial=HU3A8BQ1V59F

Printing test page to printer psc-1300-series...
lpr: Destination "psc-1300-series" is not accepting jobs.
error: Print command failed with exit code 256!
Test page has been sent to printer.

note: If an error occured, or the test page failed to print, refer to the HPLIP website
note: at: http://hplip.sourceforge.net for troubleshooting and support.

Done.
roger@rdg-desktop:~$

I have Vista installed in "Virtual box" and I can print OK from applications therein.

Cheers

Roger

----- Original Message ----
> From: Aaron Albright <email address hidden>
> To: <email address hidden>
> Sent: Tuesday, 17 March, 2009 5:59:20 PM
> Subject: Re: [Question #64032]: printer (PSC) fails to print but scanner OK
>
> Your question #64032 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/64032
>
> Status: Open => Needs information
>
> Aaron Albright requested for more information:
> It would be that this job is "stuck" in the printer queue.
>
> Try running
>
> lprm 48
>
> Power cycle the printer..
>
> Then run:
>
> hp-testpage
>
> Does the testpage print correctly?
>
> Aaron
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/hplip/+question/64032
>
> You received this question notification because you are a direct
> subscriber of the question.

Revision history for this message
Best Aaron Albright (albrigha-deactivatedaccount) said : 		#5

Run hp-toolbox, click the printer queue, click printer control, click start printer. Then try printing again. More then likely the printer had some error and was stopped by cups. Starting it again should get the print jobs a flowing.

The reason I believe this is from the error "lpr: Destination "psc-1300-series" is not accepting jobs." this generally means the queue is stopped or rejecting jobs.

Hope this helps.

Aaron

Revision history for this message
rogerdgill (roger-d-gill) said : 		#6

Hi Aaron

Many thanks - that worked.
Seems I need to explore more about the HPLIP facilities

Regards

Roger

Revision history for this message
rogerdgill (roger-d-gill) said : 		#7

Good morning,

Hope you get this on time,I made a trip to Ankara (Turkey) i  had my bag stolen from me with my passport and personal effects therein. The embassy has just issued me a temporary passport but I have to pay for a ticket and settle my hotel bills with the Manager.

I have made contact with my bank but it would take me 5-7 working days to access funds in my account, the bad news is my flight will be leaving in less than 12-hrs from now but I am having problems settling the hotel bills and the hotel manager won't let me leave until I settle the bills, I need your help/LOAN financially and I promise to make the refund once I get back home, you are my last resort and hope, Please let me know if I can count on you and I need you to keep checking your email because it's the only way I can reach you.

Your assistance in resolving this would be much appreciated

Waiting for you mail Regards
Roger
<email address hidden>