HPLIP

unable to install hplip from non-root, then cannot communicate with device

Asked by igors

Hello,
I have just installed lenny. Then I tried to install newer hplip, but when the installation script asked for root password it "waited over 300 seconds with no replay" and the password seemed incorrect for the script, though it wasn't. Then I installed hplip from root console, somehow I even managed to print hplip test page. The problems have begun when I tried to run xsane - no appropriate devices were detected. Running hp-check -t amused me: no printer queues found, however, - no errors or warnings returned. And the cups toolbox shows the queue, and operates normally - I can print, but I cannot scan (xsane does not detect), and hplip toolbox shows communication error 5012. Nevertheless, /usr/lib/cups/backend/hp detects the printer (hp deskjet f2280 all-in-one) normally, but I cannot open device in hplip toolbox.
So I uninstalled new version and installed older, which came along with lenny.
Here is the output of hp-check -t :
esmu-dators:/home/igors# /usr/lib/cups/backend/hp
direct hp:/usb/Deskjet_F2200_series?serial=CN87F4R0RQ0534 "HP Deskjet F2200 series" "HP Deskjet F2200 series USB CN87F4R0RQ0534 HPLIP" "MFG:HP;MDL:Deskjet F2200 series;CLS:PRINTER;DES:Deskjet F2200 series;SN:CN87F4R0RQ0534;"
esmu-dators:/home/igors# hp-check -t

HP Linux Imaging and Printing System (ver. 3.9.2)
Dependency/Version Check Utility ver. 14.1

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux esmu-dators 2.6.26-1-686 #1 SMP Sat Jan 10 18:29:31 UTC 2009 i686 GNU/Linux

Distribution:
debian 5.0

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt 4.x version...
OK, version 4.4.2 installed.

Checking for CUPS...
Status: планировщик запущен
Version: 1.3.8
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.9.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-3.9.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp/

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=no
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
internal-tag=3.9.2.49
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = hp:/usb/Deskjet_F2200_series?serial=CN87F4R0RQ0534

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- -----------------------
  hp:/usb/Deskjet_F2200_series?ser HP Deskjet F2200 series
  ial=CN87F4R0RQ0534

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

warning: No queues found.

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/Deskjet_F2200_series?serial=CN87F4R0RQ0534' is a Hewlett-Packard Deskjet_F2200_series all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x2404 at 001:003:
    Device URI: hp:/usb/Deskjet_F2200_series?serial=CN87F4R0RQ0534
    Device node: /dev/bus/usb/001/003
    Mode: 0664

-----------
| SUMMARY |
-----------

No errors or warnings.

Done.esmu-dators:/home/igors# /usr/lib/cups/backend/hp
direct hp:/usb/Deskjet_F2200_series?serial=CN87F4R0RQ0534 "HP Deskjet F2200 series" "HP Deskjet F2200 series USB CN87F4R0RQ0534 HPLIP" "MFG:HP;MDL:Deskjet F2200 series;CLS:PRINTER;DES:Deskjet F2200 series;SN:CN87F4R0RQ0534;"
esmu-dators:/home/igors# hp-check -t

HP Linux Imaging and Printing System (ver. 3.9.2)
Dependency/Version Check Utility ver. 14.1

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux esmu-dators 2.6.26-1-686 #1 SMP Sat Jan 10 18:29:31 UTC 2009 i686 GNU/Linux

Distribution:
debian 5.0

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt 4.x version...
OK, version 4.4.2 installed.

Checking for CUPS...
Status: планировщик запущен
Version: 1.3.8
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.9.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-3.9.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp/

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=no
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
internal-tag=3.9.2.49
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = hp:/usb/Deskjet_F2200_series?serial=CN87F4R0RQ0534

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- -----------------------
  hp:/usb/Deskjet_F2200_series?ser HP Deskjet F2200 series
  ial=CN87F4R0RQ0534

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

warning: No queues found.

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/Deskjet_F2200_series?serial=CN87F4R0RQ0534' is a Hewlett-Packard Deskjet_F2200_series all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x2404 at 001:003:
    Device URI: hp:/usb/Deskjet_F2200_series?serial=CN87F4R0RQ0534
    Device node: /dev/bus/usb/001/003
    Mode: 0664

-----------
| SUMMARY |
-----------

No errors or warnings.

Done.

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
Aaron Albright
Solved:
Last query:
Last reply:
Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

It doesn't look like you have any printer queues configured for using the hp:// backend.

Please run

su -c "hp-setup"

to configure the printer.

Thanks.

Aaron

Revision history for this message
igors (esmu-igors) said : 		#2

Unfortunately, It has only added one another printer to cups, and I still can scan nothing. And still device comm. error 5012 at HPLIP toolbox.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#3

Lets look at the system logs and see if we can get a hint on the problem. Run:

su -c "tail -f /var/log/syslog"

Then run xsane in another terminal shell and post the output from the syslog.

Thanks.

Aaron

Revision history for this message
igors (esmu-igors) said : 		#4

/var/log/syslog :

Mar 5 20:47:06 esmu-dators syslog-ng[2188]: Configuration reload request received, reloading configuration;
Mar 5 20:47:48 esmu-dators tripwire[7892]: Integrity Check Failed: File could not be opened.
Mar 5 20:47:48 esmu-dators anacron[2994]: Job `cron.daily' terminated (exit status: 1) (mailing output)
Mar 5 20:47:48 esmu-dators anacron[2994]: Normal exit (1 job run)
Mar 5 20:54:39 esmu-dators xsane: io/hpmud/musb.c 135: unable get_string_descriptor -1: Операция не позволяется
Mar 5 20:54:39 esmu-dators xsane: io/hpmud/musb.c 1995: invalid product id string ret=-1
Mar 5 20:54:39 esmu-dators xsane: io/hpmud/musb.c 135: unable get_string_descriptor -1: Операция не позволяется
Mar 5 20:54:39 esmu-dators xsane: io/hpmud/musb.c 2000: invalid serial id string ret=-1
Mar 5 19:14:39 esmu-dators -- MARK --
Mar 5 19:34:39 esmu-dators -- MARK --
Mar 5 21:50:28 esmu-dators python: hp-toolbox[1699]: error: Fax disabled.
Mar 5 21:50:29 esmu-dators python: hp-toolbox[1699]: error: Fax disabled.
Mar 5 21:50:29 esmu-dators python: hp-toolbox[1699]: warning: Please install version 2.0+ of Reportlab for coverpage support.
Mar 5 21:50:32 esmu-dators python: io/hpmud/musb.c 135: unable get_string_descriptor -1: Operation not permitted
Mar 5 21:50:32 esmu-dators python: io/hpmud/musb.c 603: invalid product id string ret=-1
Mar 5 21:50:32 esmu-dators python: io/hpmud/musb.c 1104: unable to open hp:/usb/Deskjet_F2200_series?serial=CN87F4R0RQ0534
Mar 5 21:50:32 esmu-dators python: hp-systray(hpdio)[3348]: error: Unable to communicate with device (code=12): hp:/usb/Deskjet_F2200_series?serial=CN87F4R0RQ0534
Mar 5 21:50:32 esmu-dators python: hp-systray(hpdio)[3348]: error: Device not found
Mar 5 21:50:58 esmu-dators kernel: [ 5398.494031] ppdev0: registered pardevice
Mar 5 21:50:58 esmu-dators kernel: [ 5398.540104] ppdev0: unregistered pardevice
Mar 5 21:52:43 esmu-dators kernel: [ 5502.739366] ppdev0: registered pardevice
Mar 5 21:52:43 esmu-dators kernel: [ 5502.788141] ppdev0: unregistered pardevice
Mar 5 21:53:26 esmu-dators python: hp-toolbox[2164]: error: Fax disabled.
Mar 5 21:53:27 esmu-dators python: hp-toolbox[2164]: error: Fax disabled.
Mar 5 21:53:27 esmu-dators python: hp-toolbox[2164]: warning: Please install version 2.0+ of Reportlab for coverpage support.
Mar 5 21:53:31 esmu-dators python: io/hpmud/musb.c 135: unable get_string_descriptor -1: Operation not permitted
Mar 5 21:53:31 esmu-dators python: io/hpmud/musb.c 603: invalid product id string ret=-1
Mar 5 21:53:31 esmu-dators python: io/hpmud/musb.c 1104: unable to open hp:/usb/Deskjet_F2200_series?serial=CN87F4R0RQ0534
Mar 5 21:53:31 esmu-dators python: hp-systray(hpdio)[3348]: error: Unable to communicate with device (code=12): hp:/usb/Deskjet_F2200_series?serial=CN87F4R0RQ0534
Mar 5 21:53:31 esmu-dators python: hp-systray(hpdio)[3348]: error: Device not found
Mar 5 20:13:30 esmu-dators -- MARK --

after trying to run xsane :

Mar 6 02:18:25 esmu-dators xsane: io/hpmud/musb.c 135: unable get_string_descriptor -1: Операция не позволяется
Mar 6 02:18:25 esmu-dators xsane: io/hpmud/musb.c 1995: invalid product id string ret=-1
Mar 6 02:18:25 esmu-dators xsane: io/hpmud/musb.c 135: unable get_string_descriptor -1: Операция не позволяется
Mar 6 02:18:25 esmu-dators xsane: io/hpmud/musb.c 2000: invalid serial id string ret=-1

in case you don' t speak Russian: "Операция не позволяется" means "Operation is not allowed"

Revision history for this message
Best Aaron Albright (albrigha-deactivatedaccount) said : 		#5

Run

groups

and post the output.

If you don't see scanner in the output be sure your user is part of the scanner group. and lp group for good measure.

Thanks.

Aaron

Revision history for this message
igors (esmu-igors) said : 		#6

Thanks Aaron Albright, that solved my question.

Revision history for this message
igors (esmu-igors) said : 		#7

Actually, could this be the right reason for hp asking for to do not install hplip as root?