HPLIP

How can I select the A4 media size?

Asked by Jochem

In the HP Device Manager, at the tab Print Settings, how can I select a A4 Media Size? In the default list of media sizes, the A4 format is not listed, nor are custom formats.

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Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

What printer are you using?

Please run hp-check -t and post the output.

Thanks!

Aaron

Revision history for this message
Jochem (jochem56-deactivatedaccount) said : 		#2

HP Photosmart C4380 on Ubuntu 8.10 64-bit
--------------------------------------------------------hp-check.log
hp-check[10303]: info: :
Initializing. Please wait...
Ubuntu

8.10

taakplanner is actief

1.3.9

Linux Pan 2.6.27-11-generic #1 SMP Thu Jan 29 19:28:32 UTC 2009 x86_64 GNU/Linux

hp-check[10303]: info: :
hp-check[10303]: info: :---------------
hp-check[10303]: info: :| SYSTEM INFO |
hp-check[10303]: info: :---------------
hp-check[10303]: info: :
hp-check[10303]: info: :Basic system information:
hp-check[10303]: info: :Linux Pan 2.6.27-11-generic #1 SMP Thu Jan 29 19:28:32 UTC 2009 x86_64 GNU/Linux

hp-check[10303]: info: :
hp-check[10303]: info: :Distribution:
hp-check[10303]: info: :ubuntu 8.10
hp-check[10303]: info: :
HPOJ running?
hp-check[10303]: info: :No, HPOJ is not running (OK).
hp-check[10303]: info: :
hp-check[10303]: info: :Checking Python version...
hp-check[10303]: info: :OK, version 2.5.2 installed
hp-check[10303]: info: :
hp-check[10303]: info: :Checking PyQt 4.x version...
hp-check[10303]: info: :OK, version 4.4.3 installed.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for CUPS...
hp-check[10303]: info: :Status: taakplanner is actief
hp-check[10303]: info: :Version: 1.3.9
hp-check[10303]: info: :error_log is set to level: warn
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dbus/python-dbus...
hp-check[10303]: info: :dbus daemon is running.
hp-check[10303]: info: :python-dbus version: 0.82.4
hp-check[10303]: info: :
hp-check[10303]: info: :
hp-check[10303]: info: :------------------------------------
hp-check[10303]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
hp-check[10303]: info: :------------------------------------
hp-check[10303]: info: :
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: CUPS - Common Unix Printing System...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: CUPS DDK - CUPS driver development kit...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: CUPS devel- Common Unix Printing System development files...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: DBus - Message bus system...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: gcc - GNU Project C and C++ Compiler...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: libcrypto - OpenSSL cryptographic library...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: libjpeg - JPEG library...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: libpthread - POSIX threads library...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: libtool - Library building support services...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: libusb - USB library...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: make - GNU make utility to maintain groups of programs...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: ppdev - Parallel port support kernel module....
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: Python ctypes - A foreign function library for Python...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: Python DBus - Python bindings for DBus...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: Python devel - Python development files...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: Python XML libraries...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: Python 2.3 or greater - Required for fax functionality...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: Python 2.2 or greater - Python programming language...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: Reportlab - PDF library for Python...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: SANE - Scanning library...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: SANE - Scanning library development files...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: scanimage - Shell scanning program...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for dependency: xsane - Graphical scanner frontend for SANE...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :
hp-check[10303]: info: :----------------------
hp-check[10303]: info: :| HPLIP INSTALLATION |
hp-check[10303]: info: :----------------------
hp-check[10303]: info: :
hp-check[10303]: info: :
hp-check[10303]: info: :Currently installed HPLIP version...
hp-check[10303]: info: :HPLIP 3.9.2 currently installed in '/usr/share/hplip'.
hp-check[10303]: info: :
hp-check[10303]: info: :Current contents of '/etc/hp/hplip.conf' file:
hp-check[10303]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-3.9.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp/

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
internal-tag=3.9.2.49
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes

hp-check[10303]: info: :
hp-check[10303]: info: :Current contents of '~/.hplip/hplip.conf' file:
hp-check[10303]: info: :[last_used]
printer_name = Photosmart-C4380-series
printer =
device_uri = hp:/usb/Photosmart_C4380_series?serial=CN772C80HY051Q

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.9.2.49
date_time = 03/02/09 21:34:02

[settings]
systray_visible = 2

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list =
interval = 5

hp-check[10303]: info: :
hp-check[10303]: info: :--------------------------
hp-check[10303]: info: :| DISCOVERED USB DEVICES |
hp-check[10303]: info: :--------------------------
hp-check[10303]: info: :
hp-check[10303]: info: : Device URI Model
hp-check[10303]: info: : -------------------------------- --------------------------
hp-check[10303]: info: : hp:/usb/Photosmart_C4380_series? HP Photosmart C4380 series
  serial=CN772C80HY051Q
hp-check[10303]: info: :
hp-check[10303]: info: :---------------------------------
hp-check[10303]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[10303]: info: :---------------------------------
hp-check[10303]: info: :
hp-check[10303]: info: :
warning: No queues found.
hp-check[10303]: info: :
hp-check[10303]: info: :----------------------
hp-check[10303]: info: :| SANE CONFIGURATION |
hp-check[10303]: info: :----------------------
hp-check[10303]: info: :
hp-check[10303]: info: :'hpaio' in '/etc/sane.d/dll.conf'...
hp-check[10303]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking output of 'scanimage -L'...
hp-check[10303]: info: :device `hpaio:/usb/Photosmart_C4380_series?serial=CN772C80HY051Q' is a Hewlett-Packard Photosmart_C4380_series all-in-one

hp-check[10303]: info: :
hp-check[10303]: info: :---------------------
hp-check[10303]: info: :| PYTHON EXTENSIONS |
hp-check[10303]: info: :---------------------
hp-check[10303]: info: :
hp-check[10303]: info: :Checking 'cupsext' CUPS extension...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking 'pcardext' Photocard extension...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking 'hpmudext' I/O extension...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :Checking 'scanext' SANE scanning extension...
hp-check[10303]: info: :OK, found.
hp-check[10303]: info: :
hp-check[10303]: info: :
hp-check[10303]: info: :-----------------
hp-check[10303]: info: :| USB I/O SETUP |
hp-check[10303]: info: :-----------------
hp-check[10303]: info: :
hp-check[10303]: info: :
hp-check[10303]: info: :Checking for permissions of USB attached printers...
hp-check[10303]: info: :
HP Device 0x6611 at 001:005:
hp-check[10303]: info: : Device URI: hp:/usb/Photosmart_C4380_series?serial=CN772C80HY051Q
hp-check[10303]: info: : Device node: /dev/bus/usb/001/005
hp-check[10303]: info: : Mode: 0660
hp-check[10303]: info: :getfacl: Removing leading '/' from absolute path names

# file: dev/bus/usb/001/005

# owner: lp

# group: lp

user::rw-

user:jochem:rw-

group::rw-

mask::rw-

other::---

hp-check[10303]: info: :
hp-check[10303]: info: :-----------
hp-check[10303]: info: :| SUMMARY |
hp-check[10303]: info: :-----------
hp-check[10303]: info: :
hp-check[10303]: info: :No errors or warnings.
hp-check[10303]: info: :
hp-check[10303]: info: :Done.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#3

It doesn't look like you have any printer queues configured.

To configure the printer run:

sudo hp-setup

You can than select A4 by running hp-toolbox, click printer settings, and change the paper size.

Hope this helps.

Aaron

Revision history for this message
qalasi (qalasi) said : 		#4

I have the same problem. But I have everything already configured, and hp-check -t gives me no error.
I have hplip version 3.9.2,
Thanks for any help.

Revision history for this message
qalasi (qalasi) said : 		#5

It was an info request sorry...

Can you help with this problem?

Provide an answer of your own, or ask Jochem for more information if necessary.

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