Wireless printer HP Envy 4500 not printing
I used the latest HPLIP, to install my HP Envy 4500 wireless printer , and connected it to my wifi network, using a usb first, then of course to the network. the printer can be seen, but doesnt print wirelessly. I have tried a number of ways , from installing the same printer with different configurations to delting the printer and starting again. The printer will print with a usb cable, but doens't print over wifi. the version of hplip is 3.16.11, so it is the current version. I am using linuxmint 18.1, (sarah), and can attach the output of hp-check -t, to this report.
The printer is the default printer as seen in hplip gui, but the hplip check reports it as not being installed through hplip. it doesnt make sense to me. I even tried to print out this report, but it didn't happen !!
The report is as follows:
craig@craig-
Saving output in log file: /home/craig/
HP Linux Imaging and Printing System (ver. 3.16.11)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
---------------
| SYSTEM INFO |
---------------
Kernel: 4.10.8-
Host: craig-Presario-
Proc: 4.10.8-
Distribution: 22 18
Bitness: 64 bit
-------
| HPLIP CONFIGURATION |
-------
HPLIP-Version: HPLIP 3.16.11
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for linuxmint distro 18 version
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.16.11
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
html=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
bin=/usr/bin
apparmor=
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
apparmor_build=no
Current contents of '/var/lib/
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/
[upgrade]
notify_upgrade = true
last_upgraded_time = 1491960268
pending_
latest_
[installation]
date_time = 13/04/17 11:36:52
version = 3.16.11
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
--------------
| COMPILEDEP |
--------------
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
-------
| General Dependencies |
-------
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK -
python-xml Python XML libraries REQUIRED - 2.1.0 OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
sane-devel SANE - Scanning library development files REQUIRED - 1.0.25 OK -
pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.11.4 OK -
libpthread libpthread - POSIX threads library REQUIRED - 2.23 OK -
python-devel Python devel - Python development files REQUIRED 2.2 2.7.12 OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.1.3 OK -
python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK -
pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 2.1.3 OK -
python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.12 OK -
python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
libjpeg libjpeg - JPEG library REQUIRED - - OK -
sane SANE - Scanning library REQUIRED - 1.0.25 OK -
-------
| Scan Configuration |
-------
scanext Scan-SANE-Extension REQUIRED - 3.16.11 OK -
hpaio HPLIP-SANE-Backend REQUIRED - 3.16.11 OK 'hpaio found in /etc/sane.
-------
| External Dependencies |
-------
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.18 OK -
cups CUPS - Common Unix Printing System REQUIRED 1.1 2.1.3 OK 'CUPS Scheduler is running'
network network -wget OPTIONAL - 1.17.1 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
dbus DBus - Message bus system REQUIRED - 1.10.6 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -
-------
| Python Extentions |
-------
hpmudext IO-Extension REQUIRED - 3.16.11 OK -
cupsext CUPS-Extension REQUIRED - 3.16.11 OK -
-------
| DISCOVERED SCANNER DEVICES |
-------
No Scanner found.
-------
| DISCOVERED USB DEVICES |
-------
No devices found.
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
HP-Envy-4500
------------
Type: Unknown
Device URI: socket:
PPD: /etc/cups/
warning: Failed to read /etc/cups/
PPD Description:
Printer status: printer HP-Envy-4500 is idle. enabled since Wed 12 Apr 2017 12:41:09 AEST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
HP-Envy-4500-2
--------------
Type: Unknown
Device URI: socket:
PPD: /etc/cups/
warning: Failed to read /etc/cups/
PPD Description:
Printer status: printer HP-Envy-4500-2 now printing HP-Envy-4500-2-95. enabled since ThUnable to locate printer "HPEB9D7F".
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
HP-ENVY-4500-series
-------------------
Type: Unknown
Device URI: dnssd:/
PPD: /etc/cups/
warning: Failed to read /etc/cups/
PPD Description:
Printer status: printer HP-ENVY-4500-series is idle. enabled since Wed 12 Apr 2017 12:42:10 AEST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
HP_ENVY_
-------
Type: Printer
Device URI: hp:/usb/
PPD: /etc/cups/
warning: Failed to read /etc/cups/
PPD Description:
Printer status: printer HP_ENVY_
error: Unable to communicate with device (code=12): hp:/usb/
error: Device not found
error: Communication status: Failed
zjPos58
-------
Type: Unknown
Device URI: parallel:/dev/lp0
PPD: /etc/cups/
warning: Failed to read /etc/cups/
PPD Description:
Printer status: printer zjPos58 is idle. enabled since Wed 12 Apr 2017 12:20:15 AEST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
--------------
| PERMISSION |
--------------
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-------
None
Missing Optional Dependencies
-------
None
Total Errors: 1
Total Warnings: 4
Done.
craig@craig-
Regards,
Craig Foster
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