HP Laserjet P2035 very slow to print in ubuntu 16.10

Asked by gen

Hello please can someone help me to get HP laserjet p2035 printing normally. It currently can take up to 1 hour to print a single print job. I am printing pdf documents.

The printer is turned on and connected to laptop. Even with the error messages below it eventually prints after up to an hour.

I ran the script hp-doctor and in permissions get the following warnings
Checking for Configured Queues....
warning: Fail to read ppd=/etc/cups/ppd/HP-LaserJet-P2035.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/HP-LaserJet-P2035.ppd
warning: Could not complete Queue(s) configuration check

I ran hp-check and this is the output

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.4.0-71-generic #92-Ubuntu SMP Fri Mar 24 12:59:01 UTC 2017 GNU/Linux
 Host: servant-W9x0LU
 Proc: 4.4.0-71-generic #92-Ubuntu SMP Fri Mar 24 12:59:01 UTC 2017 GNU/Linux
 Distribution: 12 16.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.16.11
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 16.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.16.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.16.11
html=/usr/share/doc/hplip-3.16.11
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.16.11
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.16.11

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1491128354
pending_upgrade_time = 0
latest_available_version = 3.16.11

[installation]
date_time = 09/04/17 12:41:54
version = 3.16.11

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/HP_LaserJet_P2035?serial=RZ60LH6"
printer_name = HP-LaserJet-P2035
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -

------------------------
| General Dependencies |
------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK -
 python-xml Python XML libraries REQUIRED - 2.1.0 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.25 OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.11.4 OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.23 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.12 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.1.3 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.1.3 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.12 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 sane SANE - Scanning library REQUIRED - 1.0.25 OK -

----------------------
| Scan Configuration |
----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.16.11 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.16.11 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.18 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.1.3 OK 'CUPS Scheduler is running'
 network network -wget OPTIONAL - 1.17.1 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
/usr/share/themes/Radiant-MATE/gtk-2.0/apps/mate-panel.rc:30: error: invalid string constant "scrollbar", expected valid string constant
/usr/share/themes/Radiant-MATE/gtk-2.0/apps/mate-panel.rc:30: error: invalid string constant "scrollbar", expected valid string constant
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 dbus DBus - Message bus system REQUIRED - 1.10.6 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -

---------------------
| Python Extentions |
---------------------

 hpmudext IO-Extension REQUIRED - 3.16.11 OK -
 cupsext CUPS-Extension REQUIRED - 3.16.11 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-LaserJet-P2035
-----------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_P2035?serial=RZ60LH6
PPD: /etc/cups/ppd/HP-LaserJet-P2035.ppd
warning: Failed to read /etc/cups/ppd/HP-LaserJet-P2035.ppd ppd file
PPD Description:
Printer status: printer HP-LaserJet-P2035 disabled since Sun 09 Apr 2017 12:38:30 BST - Unplugged or turned off
Required plug-in status: Installed
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_P2035?serial=RZ60LH6
error: Device not found
error: Communication status: Failed

HP_LaserJet_P2035
-----------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_P2035?serial=RZ60LH6
PPD: /etc/cups/ppd/HP_LaserJet_P2035.ppd
warning: Failed to read /etc/cups/ppd/HP_LaserJet_P2035.ppd ppd file
PPD Description:
Printer status: printer HP_LaserJet_P2035 disabled since Sun 09 Apr 2017 12:38:30 BST - Unplugged or turned off
Required plug-in status: Installed
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_P2035?serial=RZ60LH6
error: Device not found
error: Communication status: Failed

--------------
| PERMISSION |
--------------

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 2
Total Warnings: 0

Question information

Language:
English Edit question
Status:
Expired
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
gen (gen24) said :
#1

Hello please can someone help me to get HP laserjet p2035 printing normally. It currently can take up to 1 hour to print a single print job. I am printing pdf documents.

The printer is turned on and connected to laptop. Even with the error messages below for hp-check it eventually prints after up to an hour.

I ran the script hp-doctor and in permissions get the following warnings
Checking for Configured Queues....
warning: Fail to read ppd=/etc/cups/ppd/HP-LaserJet-P2035.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/HP-LaserJet-P2035.ppd
warning: Could not complete Queue(s) configuration check

I ran hp-check and this is the output

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.4.0-71-generic #92-Ubuntu SMP Fri Mar 24 12:59:01 UTC 2017 GNU/Linux
 Host: servant-W9x0LU
 Proc: 4.4.0-71-generic #92-Ubuntu SMP Fri Mar 24 12:59:01 UTC 2017 GNU/Linux
 Distribution: 12 16.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.16.11
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 16.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.16.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.16.11
html=/usr/share/doc/hplip-3.16.11
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.16.11
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.16.11

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1491128354
pending_upgrade_time = 0
latest_available_version = 3.16.11

[installation]
date_time = 09/04/17 12:41:54
version = 3.16.11

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/HP_LaserJet_P2035?serial=RZ60LH6"
printer_name = HP-LaserJet-P2035
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -

------------------------
| General Dependencies |
------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK -
 python-xml Python XML libraries REQUIRED - 2.1.0 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.25 OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.11.4 OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.23 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.12 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.1.3 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.1.3 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.12 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 sane SANE - Scanning library REQUIRED - 1.0.25 OK -

----------------------
| Scan Configuration |
----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.16.11 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.16.11 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.18 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.1.3 OK 'CUPS Scheduler is running'
 network network -wget OPTIONAL - 1.17.1 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
/usr/share/themes/Radiant-MATE/gtk-2.0/apps/mate-panel.rc:30: error: invalid string constant "scrollbar", expected valid string constant
/usr/share/themes/Radiant-MATE/gtk-2.0/apps/mate-panel.rc:30: error: invalid string constant "scrollbar", expected valid string constant
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 dbus DBus - Message bus system REQUIRED - 1.10.6 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -

---------------------
| Python Extentions |
---------------------

 hpmudext IO-Extension REQUIRED - 3.16.11 OK -
 cupsext CUPS-Extension REQUIRED - 3.16.11 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-LaserJet-P2035
-----------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_P2035?serial=RZ60LH6
PPD: /etc/cups/ppd/HP-LaserJet-P2035.ppd
warning: Failed to read /etc/cups/ppd/HP-LaserJet-P2035.ppd ppd file
PPD Description:
Printer status: printer HP-LaserJet-P2035 disabled since Sun 09 Apr 2017 12:38:30 BST - Unplugged or turned off
Required plug-in status: Installed
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_P2035?serial=RZ60LH6
error: Device not found
error: Communication status: Failed

HP_LaserJet_P2035
-----------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_P2035?serial=RZ60LH6
PPD: /etc/cups/ppd/HP_LaserJet_P2035.ppd
warning: Failed to read /etc/cups/ppd/HP_LaserJet_P2035.ppd ppd file
PPD Description:
Printer status: printer HP_LaserJet_P2035 disabled since Sun 09 Apr 2017 12:38:30 BST - Unplugged or turned off
Required plug-in status: Installed
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_P2035?serial=RZ60LH6
error: Device not found
error: Communication status: Failed

--------------
| PERMISSION |
--------------

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 2
Total Warnings: 0

Revision history for this message
Launchpad Janitor (janitor) said :
#2

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
gen (gen24) said :
#3

Hello is anyone able to help with my question.

thank you

Revision history for this message
Launchpad Janitor (janitor) said :
#4

This question was expired because it remained in the 'Open' state without activity for the last 15 days.