HP Photosmart C5180 with new "device communication error" 5012
After installing Virtual Box (it may be pure coincidence) my Intrepid system can't communicate with my C5180 all in one any more. "Device communication error" 5012 no matter what I do. It was working fine before that as far as I could tell. XSane gives me an "error during device I/O" but oddly enough I can access an SD card inserted into the built-in card reader on the front of the printer.
I'm not an experienced Ubuntu user yet, but trying to get there! My sincerest thanks for any assistance you can offer.
Andre Madar
Here is hp-check.log:
hp-check[9564]: info: :
Initializing. Please wait...
Ubuntu
8.10
scheduler is running
1.3.9
Linux Slimline 2.6.27-11-generic #1 SMP Thu Jan 29 19:24:39 UTC 2009 i686 GNU/Linux
hp-check[9564]: info: :
hp-check[9564]: info: :---------------
hp-check[9564]: info: :| SYSTEM INFO |
hp-check[9564]: info: :---------------
hp-check[9564]: info: :
hp-check[9564]: info: :Basic system information:
hp-check[9564]: info: :Linux Slimline 2.6.27-11-generic #1 SMP Thu Jan 29 19:24:39 UTC 2009 i686 GNU/Linux
hp-check[9564]: info: :
hp-check[9564]: info: :Distribution:
hp-check[9564]: info: :ubuntu 8.10
hp-check[9564]: info: :
HPOJ running?
hp-check[9564]: info: :No, HPOJ is not running (OK).
hp-check[9564]: info: :
hp-check[9564]: info: :Checking Python version...
hp-check[9564]: info: :OK, version 2.5.2 installed
hp-check[9564]: info: :
hp-check[9564]: info: :Checking PyQt 3.x version...
hp-check[9564]: info: :OK, version 3.17 installed.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking PyQt 4.x version...
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for CUPS...
hp-check[9564]: info: :Status: scheduler is running
hp-check[9564]: info: :Version: 1.3.9
hp-check[9564]: info: :error_log is set to level: warn
note: For troubleshooting printing issues, it is best to have the CUPS 'LogLevel'
note: set to 'debug'. To set the LogLevel to debug, edit the file /etc/cups/
note: and change the line near the top of the file that begins with 'LogLevel' to read:
note: LogLevel debug
note: Save the file and then restart CUPS (see your OS/distro docs on how to restart CUPS).
note: Now, when you print, helpful debug information will be saved to the file:
note: /var/log/
note: You can monitor this file by running this command in a console/shell:
note: tail -f /var/log/
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dbus/python-dbus...
hp-check[9564]: info: :dbus daemon is running.
hp-check[9564]: info: :python-dbus version: 0.82.4
hp-check[9564]: info: :
hp-check[9564]: info: :
hp-check[9564]: info: :------
hp-check[9564]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
hp-check[9564]: info: :------
hp-check[9564]: info: :
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: cups - Common Unix Printing System...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: cups-ddk - CUPS driver development kit...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: cups-devel- Common Unix Printing System development files...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: dbus - Message bus system...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: gcc - GNU Project C and C++ Compiler...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: libcrypto - OpenSSL cryptographic library...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: libjpeg - JPEG library...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: libpthread - POSIX threads library...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: libtool - Library building support services...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: libusb - USB library...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: make - GNU make utility to maintain groups of programs...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: ppdev - Parallel port support kernel module....
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: PyQt 3- Qt interface for Python (for Qt version 3.x)...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: python-ctypes - A foreign function library for Python...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: python-dbus - Python bindings for dbus...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: python-devel - Python development files...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: Python XML libraries...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: Python 2.3 or greater - Required for fax functionality...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: Python 2.2 or greater - Python programming language...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: Reportlab - PDF library for Python...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: SANE - Scanning library...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: SANE - Scanning library development files...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: scanimage - Shell scanning program...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for dependency: xsane - Graphical scanner frontend for SANE...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :
hp-check[9564]: info: :------
hp-check[9564]: info: :| HPLIP INSTALLATION |
hp-check[9564]: info: :------
hp-check[9564]: info: :
hp-check[9564]: info: :
hp-check[9564]: info: :Currently installed HPLIP version...
hp-check[9564]: info: :HPLIP 2.8.10 currently installed in '/usr/share/hplip'.
hp-check[9564]: info: :
hp-check[9564]: info: :Current contents of '/etc/hp/
hp-check[9564]: info: :# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=2.8.10
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-
foomatic-
foomatic-
internal-
restricted-build=no
ui-toolkit=qt3
hp-check[9564]: info: :
hp-check[9564]: info: :Current contents of '~/.hplip/
hp-check[9564]: info: :[last_used]
device_uri = hp:/usb/
[installation]
version = 2.8.10.33
date_time = 02/01/09 00:04:44
hp-check[9564]: info: :
hp-check[9564]: info: :------
hp-check[9564]: info: :| DISCOVERED USB DEVICES |
hp-check[9564]: info: :------
hp-check[9564]: info: :
hp-check[9564]: info: : Device URI Model
hp-check[9564]: info: : -------
hp-check[9564]: info: : hp:/usb/
serial=
hp-check[9564]: info: :
hp-check[9564]: info: :------
hp-check[9564]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[9564]: info: :------
hp-check[9564]: info: :
hp-check[9564]: info: :
hp-check[9564]: info: :Photosmart
hp-check[9564]: info: :----------
hp-check[9564]: info: :Type: Printer
hp-check[9564]: info: :Installed in HPLIP?: Yes, using the hp: CUPS backend.
hp-check[9564]: info: :Device URI: hp:/usb/
hp-check[9564]: info: :PPD: /etc/cups/
hp-check[9564]: info: :PPD Description: HP Photosmart c5100 series Foomatic/hpijs, hpijs 2.8.10
hp-check[9564]: info: :Printer status: printer Photosmart now printing Photosmart-0. enabled since Sat 31 Jan 2009 08:29:47 AM EST
hp-check[9564]: info: :Communication status: Good
hp-check[9564]: info: :
hp-check[9564]: info: :
hp-check[9564]: info: :------
hp-check[9564]: info: :| SANE CONFIGURATION |
hp-check[9564]: info: :------
hp-check[9564]: info: :
hp-check[9564]: info: :'hpaio' in '/etc/sane.
hp-check[9564]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking output of 'scanimage -L'...
hp-check[9564]: info: :device `hpaio:
hp-check[9564]: info: :
hp-check[9564]: info: :------
hp-check[9564]: info: :| PYTHON EXTENSIONS |
hp-check[9564]: info: :------
hp-check[9564]: info: :
hp-check[9564]: info: :Checking 'cupsext' CUPS extension...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking 'pcardext' Photocard extension...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking 'hpmudext' I/O extension...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :Checking 'scanext' SANE scanning extension...
hp-check[9564]: info: :OK, found.
hp-check[9564]: info: :
hp-check[9564]: info: :
hp-check[9564]: info: :-----------------
hp-check[9564]: info: :| USB I/O SETUP |
hp-check[9564]: info: :-----------------
hp-check[9564]: info: :
hp-check[9564]: info: :
hp-check[9564]: info: :Checking for permissions of USB attached printers...
hp-check[9564]: info: :
HP Device 0x5811 at 003:003:
hp-check[9564]: info: : Device URI: hp:/usb/
hp-check[9564]: info: : Device node: /dev/bus/
hp-check[9564]: info: : Mode: 0664
hp-check[9564]: info: :getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/003/003
# owner: root
# group: vboxusers
user::rw-
user:visitor:rw-
group::rw-
mask::rw-
other::r--
hp-check[9564]: info: :
hp-check[9564]: info: :-----------
hp-check[9564]: info: :| SUMMARY |
hp-check[9564]: info: :-----------
hp-check[9564]: info: :
hp-check[9564]: info: :No errors or warnings.
hp-check[9564]: info: :
hp-check[9564]: info: :Done.
Question information
- Language:
- English Edit question
- Status:
- Solved
- For:
- HPLIP Edit question
- Assignee:
- No assignee Edit question
- Solved by:
- Alexandre Madar
- Solved:
- Last query:
- Last reply: