HPLIP

ubuntu 8.10 HP Deskjet 500c not detected

Asked by Edward Vopata

Problem:

Linux: Ubuntu 8.10
Printer: HP Deskjet 500C

Printer will not print a test page. The busy led blinks, but it never prints.

Pressing the printer's "Reset" button will cause the printer to misprint. Prints without
advancing the paper.

The process "parallel:/dev/lp0" seems to hang.

I have manually added the printer with System->Admin->Printing

hp-setup does not detect the printer.

--------------
The printer works correctly under Windows.
--------------

% /usr/lib/cups/backend/hp
direct hp "Unknown" "HP Printer (HPLIP)"

% lsmod | grep lp
lp 17156 0
parport 42604 3 ppdev,lp,parport_pc

% hp-scan

HP Linux Imaging and Printing System (ver. 2.8.12)
Scan Utility ver. 2.1

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: No device selected/specified or that supports this functionality.

% hp-check -t

HP Linux Imaging and Printing System (ver. 2.8.12)
Dependency/Version Check Utility ver. 14.1

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are
installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper
dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log
---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux amber 2.6.27-9-generic #1 SMP Thu Nov 20 21:57:00 UTC 2008 i686 GNU/Linux^M

Distribution:
ubuntu 8.10

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt 3.x version...
OK, version 3.17 installed.

Checking PyQt 4.x version...

Checking for CUPS...
Status: scheduler is running
Version: 1.3.9
error_log is set to level: info

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-ddk - CUPS driver development kit...
OK, found.

Checking for dependency: cups-devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: dbus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.
Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt 3- Qt interface for Python (for Qt version 3.x)...
OK, found.

Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...
OK, found.

Checking for dependency: python-ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: python-dbus - Python bindings for dbus...
OK, found.

Checking for dependency: python-devel - Python development files...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.
----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 2.8.12 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
[dirs]
run = /var/run
cupsbackend = /usr/lib/cups/backend
ppd = /usr/share/ppd/hpijs/HP
doc = /usr/share/doc/hplip-2.8.12
drv = /usr/share/cups/drv/hp/
ppdbase = /usr/share/ppd/hpijs
home = /usr/share/hplip
icon = /usr/share/applications
cupsfilter = /usr/lib/cups/filter

[hplip]
version = 2.8.12

[installation]
version = 2.8.12.26
date_time = 01/13/09 17:04:02

[configure]
foomatic-rip-hplip-install = yes
qt4 = no
doc-build = yes
qt3 = yes
cups11-build = no
gui-build = yes
internal-tag = 2.8.12.26
foomatic-ppd-install = no
network-build = yesdbus-build = yes
shadow-build = no
foomatic-drv-install = yes

Current contents of '~/.hplip/hplip.conf' file:

-------------------------------
| DISCOVERED PARALLEL DEVICES |
-------------------------------

No devices found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

lp
--
Type: Unknown
Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
Device URI: parallel:/dev/lp0
PPD: /etc/cups/ppd/lp.ppd
PPD Description: HP DeskJet 500C Foomatic/hpijs (recommended)
Printer status: printer lp is idle. enabled since Tue Jan 13 17:11:45 2009^M

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

-----------
| SUMMARY |
-----------

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

ui-toolkit = qt3
pp-build = yes
fax-build = no
scanner-build = no
restricted-build = no

Checking for dependency: libjpeg - JPEG library...
OK, found.

Initializing. Please wait...

Question information

Language:
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Status:
Answered
For:
HPLIP Edit question
Assignee:
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Last query:
Last reply:
Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

The printer is not configured to use the hp:// backend. Please run:

sudo hp-setup

to configure the printer.

Aaron

Revision history for this message
Edward Vopata (vopata) said : 		#2

That didn't seem to work. The printer is connected and powered on.

% sudo hp-setup

    Check : Parallel Port (LPT)

HP Linux Imaging and Printing System (ver. 2.8.12)
Printer/Fax Setup Utility ver. 8.0

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

warning: Fax setup disabled - Python 2.3+ required.
error: No devices found. Please make sure your printer is properly connected and powered-on.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#3

Oh sorry I missed that.

Everything looks okay. What is your parallel port set to in your BIOS?

Are you using windows on this same box or a different system?

Aaron

Revision history for this message
Edward Vopata (vopata) said : 		#4

BIOS: ECP

[ 35.999501] parport_pc 00:08: reported by Plug and Play ACPI
[ 35.999554] parport0: PC-style at 0x378 (0x778), irq 7, using FIFO [PCSPP,TRISTATE,COMPAT,ECP]
[ 48.606861] lp0: using parport0 (interrupt-driven).

The windows box was a different system.

The printer worked on this system before I upgrade from RedHat 9 to Ubuntu 8.10.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#5

Okay. That looks okay as well.

Try running:

sudo tail -f /var/log/syslog

then disconnect and reconnect the parallel, anything in the syslog?

A

Revision history for this message
Edward Vopata (vopata) said : 		#6

Nothing showed up in /var/log/syslog while I disconnected and then reconnect the parallel cable.

Nothing showed up in /var/log/syslog when I power cycled the printer.

I did find some stuff in /var/log/kern.log

Jan 13 17:04:03 amber kernel: [170284.481667] ppdev0: registered pardevice
Jan 13 17:04:03 amber kernel: [170285.120021] Somebody wants the port
Jan 13 17:04:03 amber kernel: [170285.168283] ppdev0: unregistered pardevice
Jan 13 17:05:47 amber kernel: [170388.797889] lp0 releasing parport
Jan 13 17:06:00 amber kernel: [170402.352767] ppdev0: registered pardevice
Jan 13 17:06:00 amber kernel: [170402.400586] ppdev0: unregistered pardevice
Jan 13 17:06:02 amber kernel: [170403.648414] ppdev0: registered pardevice
Jan 13 17:06:02 amber kernel: [170403.696469] ppdev0: unregistered pardevice
Jan 13 17:23:32 amber kernel: [171453.697380] ppdev0: registered pardevice
Jan 13 17:23:32 amber kernel: [171453.744211] ppdev0: unregistered pardevice
Jan 13 17:24:07 amber kernel: [171489.308128] ppdev0: registered pardevice
Jan 13 17:24:07 amber kernel: [171489.356215] ppdev0: unregistered pardevice
Jan 13 17:24:19 amber kernel: [171501.387222] ppdev0: registered pardevice
Jan 13 17:24:20 amber kernel: [171501.436986] ppdev0: unregistered pardevice
Jan 13 17:24:23 amber kernel: [171504.927270] ppdev0: registered pardevice
Jan 13 17:24:23 amber kernel: [171504.976231] ppdev0: unregistered pardevice
Jan 13 17:26:42 amber kernel: [171644.088368] ppdev0: registered pardevice
Jan 13 17:26:42 amber kernel: [171644.136413] ppdev0: unregistered pardevice
Jan 13 17:32:59 amber kernel: [172020.828145] ppdev0: registered pardevice
Jan 13 17:32:59 amber kernel: [172020.876039] ppdev0: unregistered pardevice
Jan 13 17:33:00 amber kernel: [172022.080423] ppdev0: registered pardevice
Jan 13 17:33:00 amber kernel: [172022.128417] ppdev0: unregistered pardevice
Jan 13 17:37:24 amber kernel: [172286.228134] ppdev0: registered pardevice
Jan 13 17:37:24 amber kernel: [172286.276040] ppdev0: unregistered pardevice
Jan 13 17:37:26 amber kernel: [172287.484407] ppdev0: registered pardevice
Jan 13 17:37:26 amber kernel: [172287.532509] ppdev0: unregistered pardevice
Jan 13 17:52:13 amber kernel: [173174.766230] ppdev0: registered pardevice
Jan 13 17:52:13 amber kernel: [173174.816236] ppdev0: unregistered pardevice
Jan 13 17:53:39 amber kernel: [173260.928179] ppdev0: registered pardevice
Jan 13 17:53:39 amber kernel: [173260.976266] ppdev0: unregistered pardevice
Jan 13 17:53:54 amber kernel: [173275.645875] ppdev0: registered pardevice
Jan 13 17:53:54 amber kernel: [173275.696267] ppdev0: unregistered pardevice
Jan 13 18:01:12 amber kernel: [173713.848386] ppdev0: registered pardevice
Jan 13 18:01:12 amber kernel: [173713.896403] ppdev0: unregistered pardevice
Jan 13 18:04:11 amber kernel: [173893.008137] ppdev0: registered pardevice
Jan 13 18:04:11 amber kernel: [173893.056578] ppdev0: unregistered pardevice
Jan 13 18:04:12 amber kernel: [173894.280388] ppdev0: registered pardevice
Jan 13 18:04:12 amber kernel: [173894.328411] ppdev0: unregistered pardevice
Jan 13 18:04:29 amber kernel: [173910.945350] hp[18135]: segfault at 0 ip 00000000 sp bfe4e83c error 4 in hp[8048000+3000]
Jan 13 18:04:30 amber kernel: [173912.027003] hpijs[18178]: segfault at 0 ip 00000000 sp bf9fb1fc error 4 in hpijs[8048000+52000]
Jan 13 18:04:59 amber kernel: [173940.768135] ppdev0: registered pardevice
Jan 13 18:04:59 amber kernel: [173940.816177] ppdev0: unregistered pardevice
Jan 13 18:05:00 amber kernel: [173942.036434] ppdev0: registered pardevice
Jan 13 18:05:00 amber kernel: [173942.084422] ppdev0: unregistered pardevice
Jan 13 18:18:03 amber kernel: [174724.434113] ppdev0: registered pardevice
Jan 13 18:18:03 amber kernel: [174724.484207] ppdev0: unregistered pardevice
Jan 13 18:19:48 amber kernel: [174829.985659] ppdev0: registered pardevice
Jan 13 18:19:48 amber kernel: [174830.032208] ppdev0: unregistered pardevice
Jan 13 18:20:35 amber kernel: [174876.911516] ppdev0: registered pardevice
Jan 13 18:20:35 amber kernel: [174876.960216] ppdev0: unregistered pardevice

Revision history for this message
Edward Vopata (vopata) said : 		#7

I tried to send raw text to the printer by
  % echo -e "Test 1 2 3 4\r\f" > /dev/lp0

This produced the expected output. A page with the text "Test 1 2 3 4" ejected from the printer.

This seems to indicate that the hardware (printer, cable, and parallel port) is connected properly and is functional.

Revision history for this message
Edward Vopata (vopata) said : 		#8

Any suggestions on what I should try next?

Revision history for this message
Launchpad Janitor (janitor) said : 		#9

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
Edward Vopata (vopata) said : 		#10

I still can't print to my HP 500C and I am still waiting for some recommendations on how to proceed.

Revision history for this message
Launchpad Janitor (janitor) said : 		#11

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
Edward Vopata (vopata) said : 		#12

Again. I still can't print to my HP 500C. What can I do to resolve this issue?

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#13

Edward,

We've recently changed our support "level" for some products in a few ways. You can get more information about this device's support by HPLIP here:

http://hplipopensource.com/hplip-web/models/deskjet/deskjet_500c.html

This product is considered supported by HPLIP (it should work with HPLIP) but we are no longer testing or providing technical troubleshooting support for the device.

You can get more information on the "support levels" here:

http://hplipopensource.com/node/314

We've had to do this to be able to move forward and support newer devices with our limited resources and because HP has a limit on how long devices are supported with technical assistance by HP. We are now in line with the regular HP support on how long devices are supported and how much support is provided.

I hope this makes sense and if you are still having a problem perhaps community member can join in and help.

We do appreciate your support of the HPLIP project and I apologize for any inconvenience.

Aaron

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