HPLIP

HP ColorLaserJet 3600 failing on openSUSE 11.1 (hplip 2.8.7)

Asked by Victor

When trying to setup a network HP Color LaserJet 3600 on port 9100 via TCP, sometimes Yast recognizes it and some times it doesn't. Furthermore, when it recognizes the printer, I'm able to set it up and print some stuff like the test page and simple graphics, but when I attempt to print some complex graphics, like *.svg (inkscape) files, the printer shows a "PCL XL error" and got unavailable for my computer (everybody else on the network could use it without problems, being windows users). When it happens, I uninstall it and try to reinstall, but the Yast connection wizard doesn't find it via the TCP address, showing the following detailed error message when testing connection:

-------------------------------
PING 192.168.2.134 (192.168.2.134) 56(84) bytes of data.
64 bytes from 192.168.2.134: icmp_seq=1 ttl=64 time=0.063 ms

--- 192.168.2.134 ping statistics ---
1 packets transmitted, 1 received, 0% packet loss, time 0ms
rtt min/avg/max/mdev = 0.063/0.063/0.063/0.000 ms

No connection possible to port 9100
--------------------------------

If I attempt to install it via # su - -c "hp-setup" command on the shell, it doesn't find the printer even manually.

I could use any other HP printer installed in the same network via the TCP protocol without problems. For the 3600 printer, I should wait more than 24 hours after failure and suddenly, without doing nothing special, it starts working again, but just for simple printing (of course I have to configure it again).

I am not sure if I must install the last version of hplip (2.8.12) and if it will solve the problem. ¿Any idea, I really need to use this printer?

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Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

Please run hp-check -t and post the output.

Also run

hp-makeuri ip.address.of.printer

and post that output as well.

Thanks!

Aaron

Revision history for this message
Victor (chavezgvg) said : 		#2

linux-h15g:/home/victor # hp-check -t
/usr/share/hplip/installer/core_install.py:32: DeprecationWarning: the sha module is deprecated; use the hashlib module instead
  import sha # TODO: Replace with hashlib (sha is deprecated in Python 3.0)

HP Linux Imaging and Printing System (ver. 2.8.7)
Dependency/Version Check Utility ver. 14.0

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...
warning: Invalid ppd_dir value: None

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux linux-h15g 2.6.27.7-9-pae #1 SMP 2008-12-04 18:10:04 +0100 i686 i686 i386 GNU/Linux

Distribution:
suse 11.1

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.6.0 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...
OK, Version 4.7.7 installed

Checking for CUPS...
Status: el programa de planificación de tareas se está ejecutando
Version: 1.3.9
error_log is set to level: info
note: For troubleshooting printing issues, it is best to have the CUPS 'LogLevel'
note: set to 'debug'. To set the LogLevel to debug, edit the file /etc/cups/cupsd.conf (as root),
note: and change the line near the top of the file that begins with 'LogLevel' to read:
note: LogLevel debug
note: Save the file and then restart CUPS (see your OS/distro docs on how to restart CUPS).
note: Now, when you print, helpful debug information will be saved to the file:
note: /var/log/cups/error_log
note: You can monitor this file by running this command in a console/shell:
note: tail -f /var/log/cups/error_log

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-ddk - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

Checking for dependency: cups-devel- Common Unix Printing System development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: dbus - Message bus system...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt - Qt interface for Python...
OK, found.

Checking for dependency: python-ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: python-dbus - Python bindings for dbus...
OK, found.

Checking for dependency: python-devel - Python development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 2.8.7 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=2.8.7

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
ppdbase=/usr/share/cups/model/manufacturer-PPDs
doc=/usr/share/doc/packages/hplip
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/lib/cups/driver

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=yes
internal-tag=2.8.7.3
restricted-build=no

-------------------------------
| DISCOVERED PARALLEL DEVICES |
 -------------------------------

No devices found.

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

warning: No queues found.

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0x171d at 001:004:
    Device URI: hp:/usb/HP_Integrated_Module?serial=0
    Device node: /dev/bus/usb/001/004
    Mode: 0644
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/001/004
# owner: root
# group: root
user::rw-
group::r--
other::r--

-----------
| SUMMARY |
 -----------

error: 10 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

_________________________________

victor@linux-h15g:~> hp-makeuri 192.168.2.134

HP Linux Imaging and Printing System (ver. 2.8.7)
Device URI Creation Utility ver. 4.4

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: Device not found

Thanks

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#3

It looks like there are two versions of your printer.. are you using the 3600 or the 3600n? If you are using the 3600 how are you connecting the printer to the network?

It seems that there is either a problem with the network and/or a problem with your snmp on your system.

Aaron

Revision history for this message
Victor (chavezgvg) said : 		#4

It is a 3600dn. An hour ago I did the following:

1.- I uninstalled every printer on my system using Yast.
2.- I opened the hplip software that comes with openSUSE 11.1 and successfully installed there all the other printers except 3600.
3.- I used CUPS to configure default settings for every installed printer, because hplip failed to do it.
4.- I tried again the 3600 installation using hplip; the software asked for the installation of a special driver and an additional plug-in, it downloaded and installed them automatically.
5.- I used CUPS again to configure default settings for this printer.
6.- Send a test page to the printer and voalá, it is working now.

I am waiting to see if the printer doesn't fail again, because I successfully installed it with Yast twice before and suddenly it stopped working, and again, suddenly worked again without doing nothing special. If you have an idea of what else may I check in advance, I'll appreciate it.

I checked finally the printers with Yast and all of them are being recognized by it.

Thank you very much

Revision history for this message
Johannes Meixner (jsmeix) said : 		#5

When a piece of hardware worked, then "suddenly it stopped working,
and again, suddenly worked again without doing nothing special",
it is more than likely a hardware-related issue which does not mean
that the hardware itself must be broken but something "near" the
hardware does not work reliably.
For example the USB system (USB hardware + USB kernel stuff)
is known to be somewhat unstable under certain conditions.

In particular because the settings in the sprinting system
and the software of the printing system does not change
randomly the reason is more than likely in a lower level.

In your particular case (network printer) the reason could be also
in your network (sometimes the network connection works,
sometimes not) e.g. because of unstable network hardware
(like cheap and weak network router boxes or unstable wlan stuff)
or because of unstable network settings (like changing IP addresses
for your printer via a too simple setup DHCP server or whatever).

The YaST error message "No connection possible to port 9100"
indicates where to look first of all for the cause of the issue:
Check your network stuff and make sure that the connection
to the printer via network works stable and reliably (in particular
do not use changing IP addresses via DHCP but assign a fixed one).

On the other hand because it works for you for "any other HP printer
installed in the same network via the TCP protocol without problems"
it indicates that the root cause of the problem might be really inside
the 3600dn. Perhaps its built-in network interface is just such a
piece of cheap and weak hardware but whether this is true knows
only the manufacturer of this piece of hardware ;-)

Can you help with this problem?

Provide an answer of your own, or ask Victor for more information if necessary.

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