HPLIP

Can Print to Cups, job completes, no output from printer, nothing in Job logs.

Asked by David Jess

Hi folks,

I have 3x LaserJet 700 color MFP M775 all showing the same behaviour when trying to print to them through a Centos 7.3 Server using CUPS.

HPLIP is installed and will print a testpage from inside terminal.

When a user adds any of these printers on their local machine, via the CUPS server. The jobs appears to print in the client, shows as completed on the CUPS server, but doesn't show in the job logs of the HP, nor does it print.

Interestingly, I have the same server setup running an HP Color LaserJet CP5225dn with HPLIP and it works totally fine.

Here's an hp-check -t from one of the servers with this issue:

HP Linux Imaging and Printing System (ver. 3.15.11)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has
the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

warning: centos-7.3.1611 version is not supported. Using centos-any versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.10.0-514.10.2.el7.x86_64 #1 SMP Fri Mar 3 00:04:05 UTC 2017 GNU/Linux
 Host: sicvlldncup001
 Proc: 3.10.0-514.10.2.el7.x86_64 #1 SMP Fri Mar 3 00:04:05 UTC 2017 GNU/Linux
 Distribution: centos 7.3.1611
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.15.11
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for centos distro 7.3.1611 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.15.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/HP
ppdbase=/usr/share/cups/model
doc=/usr/share/doc/hplip-3.15.11
html=/usr/share/doc/hplip-3.15.11
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=no
cups-drv-install=no
cups-ppd-install=no
internal-tag=3.15.11
restricted-build=no
ui-toolkit=no
qt3=no
qt4=no
policy-kit=no
lite-build=no
udev_sysfs_rules=yes
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 03/16/17 14:32:00
version = 3.15.11

[upgrade]
latest_available_version = 3.16.11

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.07 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.24 OK -

(xsane:10462): Gtk-WARNING **: cannot open display:
 error: xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 - INCOMPAT 'xsane needs to be installed'
 cups CUPS - Common Unix Printing System REQUIRED 1.1 1.6.3 OK 'CUPS Scheduler is running'
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.112 OK -
 network network -wget OPTIONAL - 1.14 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 dbus DBus - Message bus system REQUIRED - 1.6.12 OK -

-------------------------
| General Dependencies |
-------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.1.1 OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 2.5 OK -
 error: python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python-notify needs to be installed'
 error: pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.10.1 MISSING -
 python-xml Python XML libraries REQUIRED - 2.1.0 OK -
 libusb libusb - USB library REQUIRED - 0.1.12 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 1.6.3 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.24 OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.5 OK -
 error: pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.10.1 MISSING 'pyqt4-dbus needs to be installed'
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.17 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.5 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.6.3 OK -
 sane SANE - Scanning library REQUIRED - 1.0.24 OK -

---------------
| COMPILEDEP |
---------------

 libtool libtool - Library building support services REQUIRED - 2.4.2 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.8.5 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 3.82 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.15.11 OK -
 hpmudext IO-Extension REQUIRED - 3.15.11 OK -

-----------------------
| Scan Configuration |
-----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.15.11 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.15.11 OK 'hpaio found in /etc/sane.d/dll.conf'

-----------------------
| Other Dependencies |
-----------------------

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

ldn-l7-paddington
-----------------
Type: Printer
Device URI: hp:/net/HP_LaserJet_700_color_MFP_M775?ip=10.214.100.30
PPD: /etc/cups/ppd/ldn-l7-paddington.ppd
PPD Description: HP LaserJet 700 color MFP M775 Postscript (recommended)
Printer ready to printr ldn-l7-paddington is idle. enabled since Thu 16 Mar 2017 02:15:01 PM GMT
Communication status: Good

--------------
| PERMISSION |
--------------

error: Failed to find the lsusb command

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
error: 'PyQt4' package is missing/incompatible
error: 'pygobject2' package is missing/incompatible

Missing Optional Dependencies
-----------------------------
error: 'xsane' package is missing/incompatible
error: 'notify-python' package is missing/incompatible

Total Errors: 4
Total Warnings: 0

And here's one from the working machine:

HP Linux Imaging and Printing System (ver. 3.16.11)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has
the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

warning: 23-7.3.1611 version is not supported. Using 23-any versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.10.0-514.2.2.el7.x86_64 #1 SMP Tue Dec 6 23:06:41 UTC 2016 GNU/Linux
 Host: SICVLBCNCUP001.corp.skyscanner.local
 Proc: 3.10.0-514.2.2.el7.x86_64 #1 SMP Tue Dec 6 23:06:41 UTC 2016 GNU/Linux
 Distribution: 23 7.3.1611
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.16.11
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 23 distro 7.3.1611 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.16.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/HP
ppdbase=/usr/share/cups/model
doc=/usr/share/doc/hplip-3.16.11
html=/usr/share/doc/hplip-3.16.11
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=no
cups-ppd-install=yes
internal-tag=3.16.11
restricted-build=no
ui-toolkit=no
qt3=no
qt4=no
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 03/16/2017 15:34:54
version = 3.16.11

[upgrade]
latest_available_version = 3.16.11

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.8.5 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 3.82 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.2 OK -

------------------------
| General Dependencies |
------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
 python-xml Python XML libraries REQUIRED - 2.1.0 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.24 OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 error: pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 - MISSING 'pyqt4-dbus needs to be installed'
 libpthread libpthread - POSIX threads library REQUIRED - 2.17 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.5 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.6.3 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.1.1 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 2.5 OK -
 error: pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 1.6.3 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.5 OK -
 error: python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python-notify needs to be installed'
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 sane SANE - Scanning library REQUIRED - 1.0.24 OK -

----------------------
| Scan Configuration |
----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.16.11 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.16.11 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.07 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 1.6.3 OK 'CUPS Scheduler is running'
 network network -wget OPTIONAL - 1.14 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.24 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.112 OK -

(xsane:3620): Gtk-WARNING **: cannot open display:
 error: xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 - INCOMPAT 'xsane needs to be installed'
 dbus DBus - Message bus system REQUIRED - 1.6.12 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -

---------------------
| Python Extentions |
---------------------

 hpmudext IO-Extension REQUIRED - 3.16.11 OK -
 cupsext CUPS-Extension REQUIRED - 3.16.11 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `epson2:net:10.210.100.123' is a Epson PID 08BE flatbed scanner

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

EPSON_WF-4640
-------------
Type: Unknown
Device URI: lpd://10.210.100.123:515/PASSTHRU
PPD: /etc/cups/ppd/EPSON_WF-4640.ppd
PPD Description: Epson WF-4640 Series - epson-inkjet-printer-escpr 1.4.1-1lsb3.2 (Seiko Epson Corporation LSB 3.2)
Printer Data file sent successfully.0 is idle. enabled since Wed 22 Feb 2017 10:45:47 AM CET
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

HP_Color_LaserJet_CP5225dn
--------------------------
Type: Printer
Device URI: hp:/net/HP_Color_LaserJet_CP5225dn?ip=10.210.100.26
PPD: /etc/cups/ppd/HP_Color_LaserJet_CP5225dn.ppd
PPD Description: HP Color LaserJet 2605dn Foomatic/Postscript
Printer ready to printr HP_Color_LaserJet_CP5225dn is idle. enabled since Wed 15 Mar 2017 04:59:09 PM CET
Communication status: Good

--------------
| PERMISSION |
--------------

error: Failed to find the lsusb command

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
error: 'pygobject2' package is missing/incompatible
error: 'PyQt4' package is missing/incompatible

Missing Optional Dependencies
-----------------------------
error: 'notify-python' package is missing/incompatible
error: 'xsane' package is missing/incompatible

Total Errors: 4
Total Warnings: 1

Question information

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Launchpad Janitor (janitor) said : 		#1

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