HPLIP

HP 4650 usb on Ubuntu 8.10 x64 Printer may not be connected

Asked by maddawg75 on 2008-12-01

This is currently the only issue I'm having and is what is keeping my workgroup from making the switch to Ubuntu. We are working on a fresh install of Ubuntu 8.10 amd64. We have several HP 4650 printers and a 4300 B&W. Getting the same issue with ALL HP LaserJet printers connected via USB. I also have a local OfficeJet K550 that prints just fine through USB,

So, here is the information currently on the 4650:

maddawg@maddawg-laptop:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 2.8.10)
Dependency/Version Check Utility ver. 14.1

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux maddawg-laptop 2.6.27-10-generic #1 SMP Fri Nov 21 19:19:18 UTC 2008 x86_64 GNU/Linux

Distribution:
ubuntu 8.10

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt 3.x version...
OK, version 3.17 installed.

Checking PyQt 4.x version...

Checking for CUPS...
Status: scheduler is running
Version: 1.3.9
error_log is set to level: warn
note: For troubleshooting printing issues, it is best to have the CUPS 'LogLevel'
note: set to 'debug'. To set the LogLevel to debug, edit the file /etc/cups/cupsd.conf (as root),
note: and change the line near the top of the file that begins with 'LogLevel' to read:
note: LogLevel debug
note: Save the file and then restart CUPS (see your OS/distro docs on how to restart CUPS).
note: Now, when you print, helpful debug information will be saved to the file:
note: /var/log/cups/error_log
note: You can monitor this file by running this command in a console/shell:
note: tail -f /var/log/cups/error_log

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: cups - Common Unix Printing System... OK, found.

Checking for dependency: cups-ddk - CUPS driver development kit... OK, found.

Checking for dependency: cups-devel- Common Unix Printing System development files... OK, found.

Checking for dependency: dbus - Message bus system... OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler... OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer... OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library... OK, found.

Checking for dependency: libjpeg - JPEG library... OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files... OK, found.

Checking for dependency: libpthread - POSIX threads library... OK, found.

Checking for dependency: libtool - Library building support services... OK, found.

Checking for dependency: libusb - USB library... OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs... OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)... OK, found.

Checking for dependency: ppdev - Parallel port support kernel module.... OK, found.

Checking for dependency: PyQt 3- Qt interface for Python (for Qt version 3.x)... OK, found.

Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)... OK, found.

Checking for dependency: python-ctypes - A foreign function library for Python... OK, found.

Checking for dependency: python-dbus - Python bindings for dbus... OK, found.

Checking for dependency: python-devel - Python development files... OK, found.

Checking for dependency: Python XML libraries... OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality... OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language... OK, found.

Checking for dependency: Reportlab - PDF library for Python... OK, found.

Checking for dependency: SANE - Scanning library... OK, found.

Checking for dependency: SANE - Scanning library development files... OK, found.

Checking for dependency: scanimage - Shell scanning program... OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE... OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 2.8.10 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=2.8.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-2.8.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp/

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=yes
internal-tag=2.8.10.33
restricted-build=no
ui-toolkit=qt3

Current contents of '~/.hplip/hplip.conf' file:
error: Could not access file: Permission denied

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ----------------------
  hp:/usb/HP_Color_LaserJet_4650?s HP Color LaserJet 4650
  erial=00000D9226EH

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

hp-color-LaserJet-4650
----------------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/HP_Color_LaserJet_4650?serial=00000D9226EH
PPD: /etc/cups/ppd/hp-color-LaserJet-4650.ppd
PPD Description: HP Color LaserJet 4650, Postscript-HP 20081112 (OpenPrinting LSB 3.2)
Printer status: printer hp-color-LaserJet-4650 is idle. enabled since Mon 01 Dec 2008 09:51:06 AM CST

HP Linux Imaging and Printing System (ver. 2.8.10)
System Tray Status Service ver. 2.0

error: Unable to open /home/maddawg/.hplip/hp-systray.lock lock file.
warning: Unable to connect to dbus. Is hp-systray running?
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'... OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension... OK, found.

Checking 'pcardext' Photocard extension... OK, found.

Checking 'hpmudext' I/O extension... OK, found.

Checking 'scanext' SANE scanning extension... OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x1a17 at 001:004:
    Device URI: hp:/usb/HP_Color_LaserJet_4650?serial=00000D9226EH
    Device node: /dev/bus/usb/001/004
    Mode: 0666
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/001/004
# owner: root
# group: lp
user::rw-
user:maddawg:rw-
group::rw-
mask::rw-
other::rw-

-----------
| SUMMARY |
-----------

No errors or warnings.

Done.
maddawg@maddawg-laptop:~$

----After attempt to print test page----