cannot print on letter paper with photosmart

Asked by hpk

I have installed hplip on a openSUSE 11 machine and all tests succeeded,
even duplex printing.
Now when I try to print from a webpage or send a .ps file from konqueror
the printer is in photo mode and complains of 'out of paper' (on the photo tray).
How do I tell it to use the lower letter tray again?
(Tried to shut of printer and start again. Photo menu button has always light on
and cannot be shut off.)

hp-check.log:

hp-check[22734]: info: :
Initializing. Please wait...
scheduler is running

1.3.7

Linux pauli 2.6.25.16-0.1-pae #1 SMP 2008-08-21 00:34:25 +0200 i686 i686 i386 GNU/Linux

warning: Invalid ppd_dir value: None
hp-check[22734]: info: :
hp-check[22734]: info: :---------------
hp-check[22734]: info: :| SYSTEM INFO |
hp-check[22734]: info: :---------------
hp-check[22734]: info: :
hp-check[22734]: info: :Basic system information:
hp-check[22734]: info: :Linux pauli 2.6.25.16-0.1-pae #1 SMP 2008-08-21 00:34:25 +0200 i686 i686 i386 GNU/Linux

hp-check[22734]: info: :
hp-check[22734]: info: :Distribution:
hp-check[22734]: info: :suse 11.0
hp-check[22734]: info: :
HPOJ running?
hp-check[22734]: info: :No, HPOJ is not running (OK).
hp-check[22734]: info: :
hp-check[22734]: info: :Checking Python version...
hp-check[22734]: info: :OK, version 2.5.2 installed
hp-check[22734]: info: :
hp-check[22734]: info: :Checking PyQt version...
hp-check[22734]: info: :OK, version 3.17 installed.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking SIP version...
hp-check[22734]: info: :OK, Version 4.7.6 installed
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for CUPS...
hp-check[22734]: info: :Status: scheduler is running
hp-check[22734]: info: :Version: 1.3.7
hp-check[22734]: info: :error_log is set to level: info
note: For troubleshooting printing issues, it is best to have the CUPS 'LogLevel'
note: set to 'debug'. To set the LogLevel to debug, edit the file /etc/cups/cupsd.conf (as root),
note: and change the line near the top of the file that begins with 'LogLevel' to read:
note: LogLevel debug
note: Save the file and then restart CUPS (see your OS/distro docs on how to restart CUPS).
note: Now, when you print, helpful debug information will be saved to the file:
note: /var/log/cups/error_log
note: You can monitor this file by running this command in a console/shell:
note: tail -f /var/log/cups/error_log
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dbus/python-dbus...
hp-check[22734]: info: :dbus daemon is running.
hp-check[22734]: info: :python-dbus version: 0.82.4
hp-check[22734]: info: :
hp-check[22734]: info: :
hp-check[22734]: info: :------------------------------------
hp-check[22734]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
hp-check[22734]: info: :------------------------------------
hp-check[22734]: info: :
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: cups - Common Unix Printing System...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: cups-ddk - CUPS driver development kit...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: cups-devel- Common Unix Printing System development files...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: dbus - Message bus system...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: gcc - GNU Project C and C++ Compiler...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: libcrypto - OpenSSL cryptographic library...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: libjpeg - JPEG library...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: libpthread - POSIX threads library...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: libtool - Library building support services...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: libusb - USB library...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: make - GNU make utility to maintain groups of programs...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: ppdev - Parallel port support kernel module....
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: PyQt - Qt interface for Python...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: python-ctypes - A foreign function library for Python...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: python-dbus - Python bindings for dbus...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: python-devel - Python development files...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: Python 2.3 or greater - Required for fax functionality...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: Python 2.2 or greater - Python programming language...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: Reportlab - PDF library for Python...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: SANE - Scanning library...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: SANE - Scanning library development files...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: scanimage - Shell scanning program...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for dependency: xsane - Graphical scanner frontend for SANE...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :
hp-check[22734]: info: :----------------------
hp-check[22734]: info: :| HPLIP INSTALLATION |
hp-check[22734]: info: :----------------------
hp-check[22734]: info: :
hp-check[22734]: info: :
hp-check[22734]: info: :Currently installed HPLIP version...
hp-check[22734]: info: :HPLIP 2.8.4 currently installed in '/usr/share/hplip'.
hp-check[22734]: info: :
hp-check[22734]: info: :Current contents of '/etc/hp/hplip.conf' file:
hp-check[22734]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hpssd]
# Note: hpssd does not support dynamic ports
# Port 2207 is the IANA assigned port for hpssd
port=2207

[hplip]
version=2.8.4

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-2.8.4
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=yes
internal-tag=2.8.4.2

hp-check[22734]: info: :
hp-check[22734]: info: :--------------------------
hp-check[22734]: info: :| DISCOVERED USB DEVICES |
hp-check[22734]: info: :--------------------------
hp-check[22734]: info: :
hp-check[22734]: info: :No devices found.
hp-check[22734]: info: :
hp-check[22734]: info: :---------------------------------
hp-check[22734]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[22734]: info: :---------------------------------
hp-check[22734]: info: :
hp-check[22734]: info: :
hp-check[22734]: info: :deskjet950c
hp-check[22734]: info: :-----------
hp-check[22734]: info: :Type: Unknown
hp-check[22734]: info: :Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
hp-check[22734]: info: :Device URI: parallel:/dev/lp0
hp-check[22734]: info: :PPD: /etc/cups/ppd/deskjet950c.ppd
hp-check[22734]: info: :PPD Description: HP DeskJet 950C Foomatic/cdj970 (recommended)
hp-check[22734]: info: :Printer status: printer deskjet950c is idle. enabled since ti. 21. okt. 2008 kl. 16.25 -0600

warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
hp-check[22734]: info: :Photosmart_C7200
hp-check[22734]: info: :----------------
hp-check[22734]: info: :Type: Printer
hp-check[22734]: info: :Installed in HPLIP?: Yes, using the hp: CUPS backend.
hp-check[22734]: info: :Device URI: hp:/net/Photosmart_C7200_series?ip=192.168.0.105
hp-check[22734]: info: :PPD: /etc/cups/ppd/Photosmart_C7200.ppd
hp-check[22734]: info: :PPD Description: HP Photosmart c7200 series Foomatic/hpijs, hpijs 2.8.9
hp-check[22734]: info: :Printer status: printer Photosmart_C7200 now printing Photosmart_C7200-97. enabled since ti. 21. okt. 2008 kl. 18.51 -0600

hp-check[22734]: info: :Communication status: Good
hp-check[22734]: info: :
hp-check[22734]: info: :Photosmart_C7200_fax
hp-check[22734]: info: :--------------------
hp-check[22734]: info: :Type: Fax
hp-check[22734]: info: :Installed in HPLIP?: Yes, using the hpfax: CUPS backend.
hp-check[22734]: info: :Device URI: hpfax:/net/Photosmart_C7200_series?ip=192.168.0.105
hp-check[22734]: info: :PPD: /etc/cups/ppd/Photosmart_C7200_fax.ppd
hp-check[22734]: info: :PPD Description: HP Fax
hp-check[22734]: info: :Printer status: printer Photosmart_C7200_fax is idle. enabled since to. 02. okt. 2008 kl. 18.16 -0600

hp-check[22734]: info: :Communication status: Good
hp-check[22734]: info: :
hp-check[22734]: info: :Photosmart_C7200_fax_2
hp-check[22734]: info: :----------------------
hp-check[22734]: info: :Type: Fax
hp-check[22734]: info: :Installed in HPLIP?: Yes, using the hpfax: CUPS backend.
hp-check[22734]: info: :Device URI: hpfax:/net/Photosmart_C7200_series?ip=192.168.0.105
hp-check[22734]: info: :PPD: /etc/cups/ppd/Photosmart_C7200_fax_2.ppd
hp-check[22734]: info: :PPD Description: HP Fax
hp-check[22734]: info: :Printer status: printer Photosmart_C7200_fax_2 is idle. enabled since fr. 03. okt. 2008 kl. 17.49 -0600

hp-check[22734]: info: :Communication status: Good
hp-check[22734]: info: :
hp-check[22734]: info: :
hp-check[22734]: info: :----------------------
hp-check[22734]: info: :| SANE CONFIGURATION |
hp-check[22734]: info: :----------------------
hp-check[22734]: info: :
hp-check[22734]: info: :'hpaio' in '/etc/sane.d/dll.conf'...
hp-check[22734]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking output of 'scanimage -L'...
hp-check[22734]: info: :device `hpaio:/net/Photosmart_C7200_series?ip=192.168.0.105' is a Hewlett-Packard Photosmart_C7200_series all-in-one

hp-check[22734]: info: :
hp-check[22734]: info: :---------------------
hp-check[22734]: info: :| PYTHON EXTENSIONS |
hp-check[22734]: info: :---------------------
hp-check[22734]: info: :
hp-check[22734]: info: :Checking 'cupsext' CUPS extension...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking 'pcardext' Photocard extension...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking 'hpmudext' I/O extension...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :Checking 'scanext' SANE scanning extension...
hp-check[22734]: info: :OK, found.
hp-check[22734]: info: :
hp-check[22734]: info: :
hp-check[22734]: info: :-----------------
hp-check[22734]: info: :| USB I/O SETUP |
hp-check[22734]: info: :-----------------
hp-check[22734]: info: :
hp-check[22734]: info: :
hp-check[22734]: info: :Checking for permissions of USB attached printers...
hp-check[22734]: info: :
hp-check[22734]: info: :-----------
hp-check[22734]: info: :| SUMMARY |
hp-check[22734]: info: :-----------
hp-check[22734]: info: :
error: 1 error or warning.
hp-check[22734]: info: :
hp-check[22734]: info: :Please refer to the installation instructions at:
hp-check[22734]: info: :http://hplip.sourceforge.net/install/index.html

hp-check[22734]: info: :
hp-check[22734]: info: :Done.

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
Aaron Albright
Solved:
Last query:
Last reply:
Revision history for this message
Best Aaron Albright (albrigha-deactivatedaccount) said :
#1

You can change the printer size option by running hp-toolbox, click the printer, click print settings, then you can select the paper size and/or tray.

Hope this helps.

Aaron

Revision history for this message
hpk (hpk-shaw) said :
#2

Thank you (belatedly since I was out of town for a week)!
I must have known this once and then forgotten.

Revision history for this message
telyas (telyas) said :
#3

I don't get an A4 or letter option, in the print settings.

I have a Macbook that can print without a problem (A4), but the Linux machine cannot.