HPLIP

hpsc3100 doesn't print (testpage), but seems to bee installed ok

Asked by notedopjes

I am running Gentoo and have cups running, installed hplip, configured as described in the gentoo printing quide (hp-setup).
My printer is visible in cups, but when i send any job to the printer it doesn't get printed (ppd, text). hp-testpage doesn't work either.

The jobs are visable in the the job list but keep stuck at status processing.

scanning with x-sane as root does work, but not as regular user.

when i look in the cups log i see:
D [18/Oct/2008:14:06:02 +0200] [Job 16] prnt/backend/hp.c 675: INFO: open device failed; will retry in 30 seconds...

i think this is the problem. What is going on here (scanner does work)? Please help!!

cups log (debug mode) while printing a testpage:

 [18/Oct/2008:14:02:02 +0200] [Job 16] renderer command: gs -q -dBATCH -dPARANOIDSAFER -dQUIET -dNOPAUSE -sDEVICE=ijs -sIjsServer=hpijs -dDEVICEWIDTHPOINTS=595 -dDEVICEHEIGHTPOINTS=842 -sDeviceManufacturer="HEWLETT-PACKARD" -sDeviceModel="deskjet 5600" -dDuplex=false -r300 -sIjsParams=Quality:Quality=0,Quality:ColorMode=2,Quality:MediaType=0,Quality:PenSet=2,PS:MediaPosition=7 -dIjsUseOutputFD -sOutputFile=- -
D [18/Oct/2008:14:02:02 +0200] [Job 16] Starting process 6789: "foomatic-gswrapper -q -dBATCH -dPARANOIDSAFER -dQUIET -dNOPAUSE -sDEVICE=ijs -sIjsServer=hpijs -dDEV..."
D [18/Oct/2008:14:02:02 +0200] [Job 16] foomatic-gswrapper: gs '-sstdout=%stderr' '-dBATCH' '-dPARANOIDSAFER' '-dQUIET' '-dNOPAUSE' '-sDEVICE=ijs' '-sIjsServer=hpijs' '-dDEVICEWIDTHPOINTS=595' '-dDEVICEHEIGHTPOINTS=842' '-sDeviceManufacturer=HEWLETT-PACKARD' '-sDeviceModel=deskjet 5600' '-dDuplex=false' '-r300' '-sIjsParams=Quality:Quality=0,Quality:ColorMode=2,Quality:MediaType=0,Quality:PenSet=2,PS:MediaPosition=7' '-dIjsUseOutputFD' '-sOutputFile=%stdout' '-_'
D [18/Oct/2008:14:02:03 +0200] [Job 16] Before copy_setup - DEBUG: Before page loop - DEBUG: Wrote 0 pages...
D [18/Oct/2008:14:02:03 +0200] PID 6780 (/usr/libexec/cups/filter/pstops) exited with no errors.
D [18/Oct/2008:14:02:03 +0200] [Job 16]
D [18/Oct/2008:14:02:03 +0200] [Job 16] Closing renderer
D [18/Oct/2008:14:02:03 +0200] Discarding unused job-progress event...
D [18/Oct/2008:14:02:20 +0200] cupsdCloseClient: 8
D [18/Oct/2008:14:02:32 +0200] [Job 16] prnt/backend/hp.c 675: INFO: open device failed; will retry in 30 seconds...
D [18/Oct/2008:14:02:44 +0200] Report: clients=3
D [18/Oct/2008:14:02:44 +0200] Report: jobs=1
D [18/Oct/2008:14:02:44 +0200] Report: jobs-active=1
D [18/Oct/2008:14:02:44 +0200] Report: printers=1
D [18/Oct/2008:14:02:44 +0200] Report: printers-implicit=0
D [18/Oct/2008:14:02:44 +0200] Report: stringpool-string-count=436
D [18/Oct/2008:14:02:44 +0200] Report: stringpool-alloc-bytes=10232
D [18/Oct/2008:14:02:44 +0200] Report: stringpool-total-bytes=9240
D [18/Oct/2008:14:03:02 +0200] [Job 16] prnt/backend/hp.c 675: INFO: open device failed; will retry in 30 seconds...
D [18/Oct/2008:14:03:32 +0200] [Job 16] prnt/backend/hp.c 675: INFO: open device failed; will retry in 30 seconds...
D [18/Oct/2008:14:03:44 +0200] Report: clients=3
D [18/Oct/2008:14:03:44 +0200] Report: jobs=1
D [18/Oct/2008:14:03:44 +0200] Report: jobs-active=1
D [18/Oct/2008:14:03:44 +0200] Report: printers=1
D [18/Oct/2008:14:03:44 +0200] Report: printers-implicit=0
D [18/Oct/2008:14:03:44 +0200] Report: stringpool-string-count=436
D [18/Oct/2008:14:03:44 +0200] Report: stringpool-alloc-bytes=10232
D [18/Oct/2008:14:03:44 +0200] Report: stringpool-total-bytes=9240
D [18/Oct/2008:14:04:02 +0200] [Job 16] prnt/backend/hp.c 675: INFO: open device failed; will retry in 30 seconds...
D [18/Oct/2008:14:04:32 +0200] [Job 16] prnt/backend/hp.c 675: INFO: open device failed; will retry in 30 seconds...
D [18/Oct/2008:14:04:44 +0200] Report: clients=3
D [18/Oct/2008:14:04:44 +0200] Report: jobs=1
D [18/Oct/2008:14:04:44 +0200] Report: jobs-active=1
D [18/Oct/2008:14:04:44 +0200] Report: printers=1
D [18/Oct/2008:14:04:44 +0200] Report: printers-implicit=0
D [18/Oct/2008:14:04:44 +0200] Report: stringpool-string-count=436
D [18/Oct/2008:14:04:44 +0200] Report: stringpool-alloc-bytes=10232
D [18/Oct/2008:14:04:44 +0200] Report: stringpool-total-bytes=9240
D [18/Oct/2008:14:05:02 +0200] [Job 16] prnt/backend/hp.c 675: INFO: open device failed; will retry in 30 seconds...
D [18/Oct/2008:14:05:32 +0200] [Job 16] prnt/backend/hp.c 675: INFO: open device failed; will retry in 30 seconds...
D [18/Oct/2008:14:05:44 +0200] Report: clients=3
D [18/Oct/2008:14:05:44 +0200] Report: jobs=1
D [18/Oct/2008:14:05:44 +0200] Report: jobs-active=1
D [18/Oct/2008:14:05:44 +0200] Report: printers=1
D [18/Oct/2008:14:05:44 +0200] Report: printers-implicit=0
D [18/Oct/2008:14:05:44 +0200] Report: stringpool-string-count=436
D [18/Oct/2008:14:05:44 +0200] Report: stringpool-alloc-bytes=10232
D [18/Oct/2008:14:05:44 +0200] Report: stringpool-total-bytes=9240
D [18/Oct/2008:14:06:02 +0200] [Job 16] prnt/backend/hp.c 675: INFO: open device failed; will retry in 30 seconds...

following is hp-check output:
HP Linux Imaging and Printing System (ver. 2.8.6b)
Dependency/Version Check Utility ver. 14.0

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...
warning: Invalid ppd_dir value: None

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux server 2.6.25-gentoo-r7 #1 SMP Tue Oct 7 18:15:10 CEST 2008 x86_64 Dual-Core AMD Opteron(tm) Processor 1214 AuthenticAMD GNU/Linux

Distribution:
gentoo 0.0

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...
OK, Version 4.7.3 installed

Checking for CUPS...
Status: scheduler is running
Version: 1.3.8
error_log is set to level: debug

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-ddk - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

Checking for dependency: cups-devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: dbus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
error: NOT FOUND! This is a REQUIRED/RUNTIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: PyQt - Qt interface for Python...
OK, found.

Checking for dependency: python-ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: python-dbus - Python bindings for dbus...
OK, found.

Checking for dependency: python-devel - Python development files...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 2.8.6b currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=2.8.6b

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-2.8.6b
icon=/usr/share/applications
cupsbackend=/usr/libexec/cups/backend
cupsfilter=/usr/libexec/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=no
dbus-build=yes
cups11-build=no
doc-build=no
shadow-build=no
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
internal-tag=2.8.6.20b

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- --------------------------
  hp:/usb/Photosmart_C3100_series? HP Photosmart C3100 series
  serial=CN7B1C70BF04P9

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Photosmart_C3100
----------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/Photosmart_C3100_series?serial=CN7B1C70BF04P9
PPD: /etc/cups/ppd/Photosmart_C3100.ppd
PPD Description: HP Photosmart 3100 series Foomatic/hpijs, hpijs 2.8.6.20b
Printer status: printer Photosmart_C3100 now printing Photosmart_C3100-0. enabled since Sat Oct 18 13:36:01 2008
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/Photosmart_C3100_series?serial=CN7B1C70BF04P9' is a Hewlett-Packard Photosmart_C3100_series all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
error: NOT FOUND OR FAILED TO LOAD! Please reinstall HPLIP and check for the proper installation of scanext.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x5611 at 001:005:
    Device URI: hp:/usb/Photosmart_C3100_series?serial=CN7B1C70BF04P9
    Device node: /dev/bus/usb/001/005
    Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/001/005
# owner: root
# group: scanner
user::rw-
group::rw-
other::r--

-----------
| SUMMARY |
-----------

error: 5 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
Aaron Albright
Solved:
Last query:
Last reply:
Revision history for this message
Best Aaron Albright (albrigha-deactivatedaccount) said : 		#1

Other users have reported problems using HPLIP on Gentoo. Because of the large number of variations when installing Gentoo we don't test on this platform. You can do a search such as:

https://answers.launchpad.net/hplip/+questions?field.search_text=gentoo&field.sort=RELEVANCY&field.sort-empty-marker=1&field.actions.search=Search&field.language=en&field.language-empty-marker=1&field.status=OPEN&field.status=NEEDSINFO&field.status=ANSWERED&field.status=SOLVED&field.status=EXPIRED&field.status=INVALID&field.status-empty-marker=1

for some more information. At this time the information available from the other tickets is all I can provide.

Sorry for the inconvenience.

As a side note if you are able to get HPLIP installed and working I'd love to have a conversation with you and get the specific details so that I can put together a how to for other users.

Thanks for your support of HPLIP.

Aaron

Revision history for this message
notedopjes (marc-wijma) said : 		#2

I got a partial working solution.

Wrong:
using the hp-setup tool to configure the printer, eg set up cups. The printer uses wrong URI (device). Scanning, ink-level etc works this way but printing doesn't

Right:
Use cups to detect and install the printer. When doing this the URI (in my case) usb://HP/Photosmart%20C3100%20series?serial=CN7B1C70BF04P9 is used. Now it prints like a charm!

However. when you want to use hp-level scanner etc. The printer isn't able to print anymore. After a reboot (i guess a cups restart might work as well) printing resumes.

Very buggy result i know, but i am happy right now.