HPLIP

HP laserjet mfp pro 130a failed to print

Asked by Giorgi Melashvili

I have purchased HP laserjet mfp pro 130a and can not do print or scan jobs. Laptop is ok with other printers, but not with this one.

I have Linux Mint 18.1 Serena.
Printer:HP laserjet mfp pro 130a
Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

warning: 22-18.1 version is not supported. Using 22-18 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.4.0-53-generic #74-Ubuntu SMP Fri Dec 2 15:59:10 UTC 2016 GNU/Linux
 Host: giorgi-HP-4530s
 Proc: 4.4.0-53-generic #74-Ubuntu SMP Fri Dec 2 15:59:10 UTC 2016 GNU/Linux
 Distribution: 22 18.1
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.16.11
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 22 distro 18.1 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.16.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.16.11
html=/usr/share/doc/hplip-3.16.11
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=no
cups-ppd-install=yes
internal-tag=3.16.11
restricted-build=no
ui-toolkit=no
qt3=no
qt4=no
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 01/23/2017 18:51:31
version = 3.16.11

[upgrade]
latest_available_version = 3.16.11

[last_used]
device_uri = hp:/usb/HP_LaserJet_MFP_M129-M134?serial=VNCN602425

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
 error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed'

------------------------
| General Dependencies |
------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK -
 python-xml Python XML libraries REQUIRED - 2.1.0 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.25 OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.11.4 OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.23 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.12 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.1.3 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.1.3 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.12 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 sane SANE - Scanning library REQUIRED - 1.0.25 OK -

----------------------
| Scan Configuration |
----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.16.11 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.16.11 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.18 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.1.3 OK 'CUPS Scheduler is running'
 network network -wget OPTIONAL - 1.17.1 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 dbus DBus - Message bus system REQUIRED - 1.10.6 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -

---------------------
| Python Extentions |
---------------------

 hpmudext IO-Extension REQUIRED - 3.16.11 OK -
 cupsext CUPS-Extension REQUIRED - 3.16.11 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/HP_LaserJet_MFP_M129-M134?serial=VNCN602425' is a Hewlett-Packard HP_LaserJet_MFP_M129-M134 all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- -------------------------
  hp:/usb/HP_LaserJet_MFP_M129-M13 HP LaserJet MFP M129-M134
  4?serial=VNCN602425

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-LaserJet-1020
----------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_1020?serial=FN01F5Z
PPD: /etc/cups/ppd/HP-LaserJet-1020.ppd
PPD Description: HP LaserJet 1020 Foomatic/foo2zjs-z1 (recommended)
Printer status: printer HP-LaserJet-1020 disabled since Mon 23 Jan 2017 05:06:59 PM +04 Unplugged or turned off
error: Required plug-in status: Not installed
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_1020?serial=FN01F5Z
error: Device not found
error: Communication status: Failed

HP_LaserJet_MFP_M129-M134_fax
-----------------------------
Type: Fax
Device URI: hpfax:/usb/HP_LaserJet_MFP_M129-M134?serial=VNCN602425
PPD: /etc/cups/ppd/HP_LaserJet_MFP_M129-M134_fax.ppd
PPD Description: HP Fax2 hpcups
Printer status: printer HP_LaserJet_MFP_M129-M134_fax is idle. enabled since Mon 23 Jan 2017 06:35:52 PM +04
Communication status: Good

HP_LaserJet_MFP_M130
--------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_MFP_M129-M134?serial=VNCN602425
PPD: /etc/cups/ppd/HP_LaserJet_MFP_M130.ppd
PPD Description: HP LaserJet MFP m129-m134, hpcups 3.16.11
Printer status: printer HP_LaserJet_MFP_M130 is idle. enabled since Mon 23 Jan 2017 06:35:52 PM +04
Communication status: Good

--------------
| PERMISSION |
--------------

USB HP_LaserJet_MFP_M130 Required - - OK Node:'/dev/bus/usb/003/004' Perm:' root lp rw- rw- rw- rw- r--'

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
error: 'libtool' package is missing/incompatible
error: 'libtool-bin' package is missing/incompatible

Missing Optional Dependencies
-----------------------------
None

Plug-in Status
--------------
error: Plug-ins need to be installed

Total Errors: 3
Total Warnings: 0

4.I have problem with this printer only.

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
Ajay Kedar (ajay-kedar) said : 		#1

Hi,

This seems to be a problem of plugin. Can you install the plugin with command "hp-plugin" and then check out the things. If the problem exists even after installing the plugins, need some logs from syslog to find out the exact reasons of the problem. You can get the logs by using following way.

Open a terminal and type following command "tail -f /var/log/syslog 2>&1 | tee ~/log.txt" and give a print job from any application.
After the job type CTRL+C in the terminal. Your log file will be in HOME directory. Please upload the same here.

Thanks,
Ajay

Can you help with this problem?

Provide an answer of your own, or ask Giorgi Melashvili for more information if necessary.

To post a message you must log in.