'Unclassified' Job Sheet

Asked by David Vincent-Jones

Ubuntu, Gutsy. HP-970cxi installed for general work and recently HP8850 installed for graphics.
Both printers appear to be printing correctly but sometimes after a job on the HP970 an extra page is output as below:

" Unclassified
Job ID: Deskjet_970C-172
     Title: (stdin)
Requesting User: david

     Unclassified "

Rather annoying! Never had this problem before and been using this printer for many moons.

Question information

Language:
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Status:
Solved
For:
HPLIP Edit question
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Solved by:
Aaron Albright
Solved:
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Aaron Albright (albrigha-deactivatedaccount) said :
#1

David,

Run hp-toolbox
Click print settings
Scroll down to misc
Where is says "banner pages" make sure "no banner page is selected.

A

Revision history for this message
David Vincent-Jones (davidvj) said :
#2

"No banner page" was already selected for both start and end.
This appears to be occurring when I print pages from the 'web' and not when I print a standard document.
I have 2 printers connected to the system the HP960cxi and the Photosmart Pro b8850. The problem is only seen on the 960 (but then I do not web print on the wide format machine).

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Aaron Albright (albrigha-deactivatedaccount) said :
#3

Odd..

Please run hp-check -t and post the output.

A

Revision history for this message
David Vincent-Jones (davidvj) said :
#4

david@david-laptop:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 2.8.6)
Dependency/Version Check Utility ver. 14.0

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux david-laptop 2.6.22-15-generic #1 SMP Fri Jul 11 19:25:33 UTC 2008 i686 GNU/Linux

Distribution:
ubuntu 7.10

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.1 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...
OK, Version 4.7 installed

Checking for CUPS...
Status: scheduler is running
Version: 1.3.2
error_log is set to level: warn
note: For troubleshooting printing issues, it is best to have the CUPS 'LogLevel'
note: set to 'debug'. To set the LogLevel to debug, edit the file /etc/cups/cupsd.conf (as root),
note: and change the line near the top of the file that begins with 'LogLevel' to read:
note: LogLevel debug
note: Save the file and then restart CUPS (see your OS/distro docs on how to restart CUPS).
note: Now, when you print, helpful debug information will be saved to the file:
note: /var/log/cups/error_log
note: You can monitor this file by running this command in a console/shell:
note: tail -f /var/log/cups/error_log

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-ddk - CUPS driver development kit...
OK, found.

Checking for dependency: cups-devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: dbus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt - Qt interface for Python...
OK, found.

Checking for dependency: python-ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: python-dbus - Python bindings for dbus...
OK, found.

Checking for dependency: python-devel - Python development files...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
sudo apt-get install --yes --force-yes libsane

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 2.8.6 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=2.8.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-2.8.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp/

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=yes
internal-tag=2.8.6.20

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ------------------------------
  hp:/usb/DeskJet_970C?serial=US9A HP DeskJet 970C
  D1K012JQ
  hp:/usb/Photosmart_Pro_B8800_ser HP Photosmart Pro B8800 series
  ies?serial=MY82I11007053V

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

DESKJET_970C
------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/DeskJet_970C?serial=US9AD1K012JQ
PPD: /etc/cups/ppd/DESKJET_970C.ppd
PPD Description: HP DeskJet 970C Foomatic/hpijs (recommended)
Printer status: printer DESKJET_970C is idle. enabled since Wed 06 Aug 2008 07:52:31 AM PDT
Communication status: Good

Photosmart_Pro_B8800_series
---------------------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/Photosmart_Pro_B8800_series?serial=MY82I11007053V
PPD: /etc/cups/ppd/Photosmart_Pro_B8800_series.ppd
PPD Description: HP PhotoSmart Pro B8800 Foomatic/hpijs, hpijs 2.8.5
Printer status: printer Photosmart_Pro_B8800_series is idle. enabled since Wed 06 Aug 2008 10:05:27 AM PDT
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
error: scanimage not found.

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
error: NOT FOUND OR FAILED TO LOAD! Please reinstall HPLIP and check for the proper installation of scanext.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0xd002 at 005:007:
    Device URI: hp:/usb/Photosmart_Pro_B8800_series?serial=MY82I11007053V
    Device node: /dev/bus/usb/005/007
    Mode: 0666

HP Device 0x1004 at 002:005:
    Device URI: hp:/usb/DeskJet_970C?serial=US9AD1K012JQ
    Device node: /dev/bus/usb/002/005
    Mode: 0666

-----------
| SUMMARY |
-----------

error: 2 errors and/or warnings.

Summary of needed commands to run to satisfy missing dependencies:
sudo apt-get install --yes --force-yes libsane

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

Revision history for this message
David Vincent-Jones (davidvj) said :
#5

A couple of other item that I am noticing both in the b8850 Device Manager:

1. Ink levels are not displayed for the Black or Light Gray

2. Color Calibration is not functioning at all.

I am not able to find any way to indicate to the printer what type of medium is being printed.
HP lists this printer as being able to recognize a wide range of icc color spaces but I have not been able to find out just how to do this.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said :
#6

Okay, well lets look at the classified problem first.

Are you printing from firefox?

A

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David Vincent-Jones (davidvj) said :
#7

Correct ... I am printing from Firefox

David

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said :
#8

Okay great.

So if you go to file, print and click Job--what's the add cover page set to?

A

Revision history for this message
David Vincent-Jones (davidvj) said :
#9

When I go to FILE / PRINT there is no option' Job' at all ...
The printer name is shown as 'CUPS/DESKJET_970C' and there are no tabs available.
The PROPERTIES option on the print box is also not helpful in this matter.

This looks very different from the print box that I see in Evolution where thare are several tabs including JOB. By the way in Evolution the Job is set without start or end cover sheets.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said :
#10

What version of Firefox?

Revision history for this message
David Vincent-Jones (davidvj) said :
#11

Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1.16)

Revision history for this message
Best Aaron Albright (albrigha-deactivatedaccount) said :
#12

Your version seems to be missing the ending part--mine says "Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.0.1) Gecko/2008072820 Firefox/3.0.1" and I'm running FF 3. Regardless if this is happening only in firefox more than likely there is some setting configured in firefox that is adding the banner sheet. My firefox has a tab for job where the banner information is located--you may need to check with the firefox forums/help for additional information for your version.

Sorry I couldn't help more.

Aaron

Revision history for this message
David Vincent-Jones (davidvj) said :
#13

Actually I truncated the Mozilla version info ... didn't think the rest was relevant.
OK I will try to examint my browser settings to see if that helps.

I will re-open my associated questions regarding the second printer as another topic.

Thanks

David