HPLIP

Problems during printing of test page.

Asked by Marjolein

I have tried to print a testpage for my HP Photosmart 7450, but nothing happens. It isn't even cued on my CUPS-page.
I have the same printer, which I have added manually, as another default, and this it works perfect. But somehow it doesn't work when I use the HP Status Service.

This are the specifications of the printer that doesn't work:
Description: HP_Photosmart_7400_series
Location: USB-printer op //HP/Photosmart%207400%20series?serial=CN48N2T2H1UJ
Printer Driver: HP PhotoSmart 7400 Foomatic/hpijs, hpijs 2.8.4.2
Printer State: processing, accepting jobs, published.
Device URI: hp:/usb/Photosmart_7400_series?serial=CN48N2T2H1UJ

This printer does work:
Description: HP Photosmart 7400 series
Location: USB-printer op //HP/Photosmart%207400%20series?serial=CN48N2T2H1UJ
Printer Driver: HP PhotoSmart 7400 Foomatic/hpijs, hpijs 2.8.4.2
Printer State: idle, accepting jobs, published.
Device URI: usb://HP/Photosmart%207400%20series?serial=CN48N2T2H1UJ

Has someone any idea why this happens?

Question information

Language:
English Edit question
Status:
Needs information
For:
HPLIP Edit question
Assignee:
Aaron Albright Edit question
Last query:
Last reply:
Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

Please run hp-check -t and post the output.
Thanks.

Aaron

Revision history for this message
Marjolein (marjolein-vc-deactivatedaccount) said : 		#2

Hi, here is the output:

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux linux-hrim 2.6.25.11-0.1-default #1 SMP 2008-07-13 20:48:28 +0200 x86_64 x86_64 x86_64 GNU/Linux

Distribution:
suse 11.0

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...
OK, Version 4.7.6 installed

Checking for CUPS...
Status: taakplanner is actief
Version: 1.3.7
warning: /etc/cups/cupsd.conf file not found or not accessible.

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-ddk - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

Checking for dependency: cups-devel- Common Unix Printing System development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: dbus - Message bus system...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libjpeg - JPEG library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libpthread - POSIX threads library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libtool - Library building support services...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: make - GNU make utility to maintain groups of programs...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

Checking for dependency: ppdev - Parallel port support kernel module....
error: NOT FOUND! This is a REQUIRED/RUNTIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: PyQt - Qt interface for Python...
OK, found.

Checking for dependency: python-ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: python-dbus - Python bindings for dbus...
OK, found.

Checking for dependency: python-devel - Python development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 2.8.4 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hpssd]
# Note: hpssd does not support dynamic ports
# Port 2207 is the IANA assigned port for hpssd
port=2207

[hplip]
version=2.8.4

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
ppdbase=/usr/share/cups/model/manufacturer-PPDs
doc=/usr/share/doc/packages/hplip
icon=/usr/share/applications
cupsbackend=/usr/lib64/cups/backend
cupsfilter=/usr/lib64/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=yes
internal-tag=2.8.4.2

-------------------------------
| DISCOVERED PARALLEL DEVICES |
 -------------------------------

No devices found.
error: 'ppdev' kernel module not loaded.

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

  Device URI Model
  -------------------------------------------------- ------------------------------------
  hp:/usb/Photosmart_7400_series?serial=CN48N2T2H1UJ HP Photosmart 7400 series

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

warning: No queues found.

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0xb802 at 002:003:
    Device URI: hp:/usb/Photosmart_7400_series?serial=CN48N2T2H1UJ
    Device node: /dev/bus/usb/002/003
    Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/002/003
# owner: root
# group: lp
user::rw-
user:marjolein:rw-
group::rw-
mask::rw-
other::r--

-----------
| SUMMARY |
 -----------

error: 16 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

Thanks.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#3

I'm working on reproducing this.

A

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#4

Setting to open.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#5

Please run groups and post the output

I've installed on suse 11 and been able to print okay. but I'm thinking there is a permissions problem.

A

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