G85 fails with may not be connected error message

Asked by nerd-guy

Hi, this is a recent install of Xubuntu 16.04.1 with my Officejet g85 connected via USB cable. This printer works with my old install of Xubuntu 14.04 using HPLIP/cups printing. It is using refilled cartridges and the color cartridge is empty, but I am setting the print quality/color to draft gray scale. When trying to print test page it gives "Printer G85 may not be connected" error for each attempt. The result each time is no printing. Thanks for any help, Howard

lsusb line for ptr: Bus 005 Device 002: ID 03f0:0211 Hewlett-Packard OfficeJet G85

URI line: hp:/usb/OfficeJet_G85?serial=SGG13E0TPWVL (generated with hp-makeuri 005:002)

HP-check-log:
HP Linux Imaging and Printing System (ver. 3.16.3)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.4.0-47-generic #68-Ubuntu SMP Wed Oct 26 19:39:52 UTC 2016 GNU/Linux
 Host: HH-desktop
 Proc: 4.4.0-47-generic #68-Ubuntu SMP Wed Oct 26 19:39:52 UTC 2016 GNU/Linux
 Distribution: ubuntu 16.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.16.3
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 16.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.16.3

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.16.3
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = hp:/usb/OfficeJet_G85?serial=SGG13E0TPWVL

[installation]
date_time = 11/17/16 08:32:47
version = 3.16.3

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 error: dbus DBus - Message bus system REQUIRED - 1.10.6 MISSING 'DBUS may not be installed or not running'
 network network -wget OPTIONAL - 1.17.1 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -
 error: xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 - MISSING 'xsane needs to be installed'
 error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.18 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK -

-------------------------
| General Dependencies |
-------------------------

 error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
 error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed'
 error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING 'cups-image needs to be installed'
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK -
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.5.2 OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.23' OK -
 error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING 'cups-devel needs to be installed'
 sane SANE - Scanning library REQUIRED - - OK -
 error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 MISSING 'libcrypto needs to be installed'
 error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed'
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
 python3-xml Python XML libraries REQUIRED - 2.1.0 OK -
 error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed'
 error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
 error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed'
 error: python3-devel Python devel - Python development files REQUIRED 2.2 3.5.2 MISSING 'python3-devel needs to be installed'
 error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'

---------------
| COMPILEDEP |
---------------

 error: gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 MISSING 'gcc needs to be installed'
 error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed'
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -

----------------------
| Python Extentions |
----------------------

 hpmudext IO-Extension REQUIRED - 3.16.3 OK -
 cupsext CUPS-Extension REQUIRED - 3.16.3 OK -

-----------------------
| Scan Configuration |
-----------------------

'/etc/sane.d/dll.d/hpaio' not found.
 hpaio HPLIP-SANE-Backend REQUIRED - 3.16.3 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.16.3 OK -

-----------------------
| Other Dependencies |
-----------------------

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/OfficeJet_G85?serial=SGG13E0TPWVL' is a Hewlett-Packard OfficeJet_G85 all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ----------------
  hp:/usb/OfficeJet_G85?serial=SGG HP OfficeJet G85
  13E0TPWVL

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-Officejet-g85
----------------
Type: Printer
Device URI: hp:/usb/OfficeJet_G85?serial=SGG13E0TPWVL
PPD: /etc/cups/ppd/HP-Officejet-g85.ppd
PPD Description: HP Officejet g85, hpcups 3.16.3
Printer status: printer HP-Officejet-g85 is idle. enabled since Thu 17 Nov 2016 08:31:1Rendering completed
Communication status: Good

--------------
| PERMISSION |
--------------

USB HP-Officejet-g85 Required - - OK Node:'/dev/bus/usb/005/002' Perm:' root lp rw- rw- rw- rw- r--'

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
error: 'libdbus-1-dev' package is missing/incompatible
error: 'libcups2' package is missing/incompatible
error: 'python3-pyqt4' package is missing/incompatible
error: 'gtk2-engines-pixbuf' package is missing/incompatible
error: 'libcupsimage2-dev' package is missing/incompatible
error: 'libcups2-dev' package is missing/incompatible
error: 'cups-bsd' package is missing/incompatible
error: 'cups-client' package is missing/incompatible
error: 'openssl' package is missing/incompatible
error: 'libsane-dev' package is missing/incompatible
error: 'libjpeg-dev' package is missing/incompatible
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'python3-dev' package is missing/incompatible
error: 'libsnmp-dev' package is missing/incompatible
error: 'snmp-mibs-downloader' package is missing/incompatible
error: 'build-essential' package is missing/incompatible
error: 'libtool' package is missing/incompatible
error: 'libtool-bin' package is missing/incompatible

Missing Optional Dependencies
-----------------------------
error: 'gtk2-engines-pixbuf' package is missing/incompatible
error: 'xsane' package is missing/incompatible
error: 'python3-notify2' package is missing/incompatible
error: 'python3-dbus.mainloop.qt' package is missing/incompatible

Total Errors: 16
Total Warnings: 0

Done.

--------------------------------------------------------------------------
/var/log/cups/error_log:
E [17/Nov/2016:08:46:48 -0600] [Job 10] Job aborted after 5 unsuccessful attempts.
D [17/Nov/2016:08:46:48 -0600] [Job 10] The following messages were recorded from 08:46:40 AM to 08:46:48 AM
D [17/Nov/2016:08:46:48 -0600] [Job 10] Job submission timed out.
D [17/Nov/2016:08:46:48 -0600] [Job 10] time-at-processing=1479394000
D [17/Nov/2016:08:46:48 -0600] [Job 10] 3 filters for job:
D [17/Nov/2016:08:46:48 -0600] [Job 10] pdftopdf (application/pdf to application/vnd.cups-pdf, cost 66)
D [17/Nov/2016:08:46:48 -0600] [Job 10] gstoraster (application/vnd.cups-pdf to application/vnd.cups-raster, cost 99)
D [17/Nov/2016:08:46:48 -0600] [Job 10] hpcups (application/vnd.cups-raster to printer/HP-Officejet-g85, cost 0)
D [17/Nov/2016:08:46:48 -0600] [Job 10] job-sheets=none,none
D [17/Nov/2016:08:46:48 -0600] [Job 10] argv[0]="HP-Officejet-g85"
D [17/Nov/2016:08:46:48 -0600] [Job 10] argv[1]="10"
D [17/Nov/2016:08:46:48 -0600] [Job 10] argv[2]="howard"
D [17/Nov/2016:08:46:48 -0600] [Job 10] argv[3]="Untitled1"
D [17/Nov/2016:08:46:48 -0600] [Job 10] argv[4]="1"
D [17/Nov/2016:08:46:48 -0600] [Job 10] argv[5]="Duplex=None InputSlot=Auto PageSize=Letter job-uuid=urn:uuid:4342c102-7dd8-3e65-602a-2be6364651fd fitplot job-originating-host-name=localhost date-time-at-creation= date-time-at-processing= time-at-creation=1479392448 time-at-processing=1479394000 document-name-supplied=zu2HCf"
D [17/Nov/2016:08:46:48 -0600] [Job 10] argv[6]="/var/spool/cups/d00010-001"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[0]="CUPS_CACHEDIR=/var/cache/cups"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[1]="CUPS_DATADIR=/usr/share/cups"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[2]="CUPS_DOCROOT=/usr/share/cups/doc-root"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[3]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[4]="CUPS_REQUESTROOT=/var/spool/cups"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[5]="CUPS_SERVERBIN=/usr/lib/cups"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[6]="CUPS_SERVERROOT=/etc/cups"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[7]="CUPS_STATEDIR=/var/run/cups"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[8]="HOME=/var/spool/cups/tmp"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[9]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[10]="SERVER_ADMIN=root@HH-desktop"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[11]="SOFTWARE=CUPS/2.1.3"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[12]="TMPDIR=/var/spool/cups/tmp"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[13]="USER=root"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[14]="CUPS_MAX_MESSAGE=2047"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[15]="CUPS_SERVER=/var/run/cups/cups.sock"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[16]="CUPS_ENCRYPTION=IfRequested"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[17]="IPP_PORT=631"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[18]="CHARSET=utf-8"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[19]="LANG=en_US.UTF-8"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[20]="PPD=/etc/cups/ppd/HP-Officejet-g85.ppd"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[21]="RIP_MAX_CACHE=128m"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[22]="CONTENT_TYPE=application/pdf"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[23]="DEVICE_URI=hp:/usb/OfficeJet_G85?serial=SGG13E0TPWVL"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[24]="PRINTER_INFO=HP Officejet g85"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[25]="PRINTER_LOCATION="
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[26]="PRINTER=HP-Officejet-g85"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[27]="PRINTER_STATE_REASONS=none"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[28]="CUPS_FILETYPE=document"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[29]="FINAL_CONTENT_TYPE=application/vnd.cups-raster"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[30]="AUTH_I****"
D [17/Nov/2016:08:46:48 -0600] [Job 10] Started filter /usr/lib/cups/filter/pdftopdf (PID 2966)
D [17/Nov/2016:08:46:48 -0600] [Job 10] Started filter /usr/lib/cups/filter/gstoraster (PID 2967)
D [17/Nov/2016:08:46:48 -0600] [Job 10] Started filter /usr/lib/cups/filter/hpcups (PID 2968)
D [17/Nov/2016:08:46:48 -0600] [Job 10] Started backend /usr/lib/cups/backend/hp (PID 2969)
D [17/Nov/2016:08:46:48 -0600] [Job 10] PID 2966 (/usr/lib/cups/filter/pdftopdf) exited with no errors.
D [17/Nov/2016:08:46:48 -0600] [Job 10] Color Manager: Calibration Mode/Off
D [17/Nov/2016:08:46:48 -0600] [Job 10] Calling FindDeviceById(cups-HP-Officejet-g85)
D [17/Nov/2016:08:46:48 -0600] [Job 10] Found device /org/freedesktop/ColorManager/devices/cups_HP_Officejet_g85
D [17/Nov/2016:08:46:48 -0600] [Job 10] Calling org.freedesktop.ColorManager.Device.Get(ProfilingInhibitors)
D [17/Nov/2016:08:46:48 -0600] [Job 10] Calling FindDeviceById(cups-HP-Officejet-g85)
D [17/Nov/2016:08:46:48 -0600] [Job 10] Found device /org/freedesktop/ColorManager/devices/cups_HP_Officejet_g85
D [17/Nov/2016:08:46:48 -0600] [Job 10] Calling GetProfileForQualifiers(RGB.Plain....)
D [17/Nov/2016:08:46:48 -0600] [Job 10] Failed to send: org.freedesktop.ColorManager.Device.NothingMatched:nothing matched expression \'RGB.Plain.,RGB.Plain.*,RGB.*.,RGB.*.*,*\'
D [17/Nov/2016:08:46:48 -0600] [Job 10] Failed to get profile filename for cups-HP-Officejet-g85
D [17/Nov/2016:08:46:48 -0600] [Job 10] Color Manager: no profiles specified in PPD
D [17/Nov/2016:08:46:48 -0600] [Job 10] Set job-printer-state-message to "Color Manager: no profiles specified in PPD", current level=INFO
D [17/Nov/2016:08:46:48 -0600] [Job 10] Color Manager: ICC Profile: None
D [17/Nov/2016:08:46:48 -0600] [Job 10] Ghostscript command line: /usr/bin/gs -dQUIET -dPARANOIDSAFER -dNOPAUSE -dBATCH -dNOINTERPOLATE -sDEVICE=cups -sstdout=%stderr -sOutputFile=%stdout -sMediaType=Plain -sOutputType=-1 -r300x300 -dMediaPosition=7 -dDEVICEWIDTHPOINTS=612 -dDEVICEHEIGHTPOINTS=783 -dcupsBitsPerColor=8 -dcupsColorOrder=0 -dcupsColorSpace=1 -dcupsRowStep=2 -dcupsInteger0=2 -scupsString0=PlainDraftGrayK -scupsPageSizeName=Letter -I/usr/share/cups/fonts -c \'<</.HWMargins[18.000000 27.000000 18.000000 36.000000] /Margins[0 0]>>setpagedevice\' -f -_
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[0]=\"CUPS_CACHEDIR=/var/cache/cups\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[1]=\"CUPS_DATADIR=/usr/share/cups\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[2]=\"CUPS_DOCROOT=/usr/share/cups/doc-root\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[3]=\"CUPS_FONTPATH=/usr/share/cups/fonts\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[4]=\"CUPS_REQUESTROOT=/var/spool/cups\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[5]=\"CUPS_SERVERBIN=/usr/lib/cups\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[6]=\"CUPS_SERVERROOT=/etc/cups\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[7]=\"CUPS_STATEDIR=/var/run/cups\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[8]=\"HOME=/var/spool/cups/tmp\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[9]=\"PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[10]=\"SERVER_ADMIN=root@HH-desktop\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[11]=\"SOFTWARE=CUPS/2.1.3\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[12]=\"USER=root\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[13]=\"CUPS_MAX_MESSAGE=2047\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[14]=\"CUPS_SERVER=/var/run/cups/cups.sock\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[15]=\"CUPS_ENCRYPTION=IfRequested\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[16]=\"IPP_PORT=631\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[17]=\"CHARSET=utf-8\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[18]=\"LANG=en_US.UTF-8\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[19]=\"PPD=/etc/cups/ppd/HP-Officejet-g85.ppd\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[20]=\"RIP_MAX_CACHE=128m\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[21]=\"CONTENT_TYPE=application/pdf\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[22]=\"DEVICE_URI=hp:/usb/OfficeJet_G85?serial=SGG13E0TPWVL\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[23]=\"PRINTER_INFO=HP Officejet g85\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[24]=\"PRINTER_LOCATION=\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[25]=\"PRINTER=HP-Officejet-g85\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[26]=\"PRINTER_STATE_REASONS=none\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[27]=\"CUPS_FILETYPE=document\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[28]=\"FINAL_CONTENT_TYPE=application/vnd.cups-raster\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] envp[29]=\"AUTH_INFO_REQUIRED=none\"
D [17/Nov/2016:08:46:48 -0600] [Job 10] Start rendering...
D [17/Nov/2016:08:46:48 -0600] [Job 10] Set job-printer-state-message to "Start rendering...", current level=INFO
D [17/Nov/2016:08:46:48 -0600] [Job 10] Processing page 1...
D [17/Nov/2016:08:46:48 -0600] [Job 10] Set job-printer-state-message to "Processing page 1...", current level=INFO
D [17/Nov/2016:08:46:48 -0600] [Job 10] GPL Ghostscript 9.18: Some glyphs of the font BAAAAA+LiberationSerif-Bold requires a patented True Type interpreter.
D [17/Nov/2016:08:46:48 -0600] [Job 10] GPL Ghostscript 9.18: Some glyphs of the font CAAAAA+LiberationSerif requires a patented True Type interpreter.
D [17/Nov/2016:08:46:48 -0600] [Job 10] GPL Ghostscript 9.18: Some glyphs of the font DAAAAA+LiberationSerif-Italic requires a patented True Type interpreter.
D [17/Nov/2016:08:46:48 -0600] [Job 10] PAGE: 1 1\r
D [17/Nov/2016:08:46:48 -0600] [Job 10] STATE: +connecting-to-device
D [17/Nov/2016:08:46:48 -0600] [Job 10] prnt/backend/hp.c 847: ERROR: cannot open channel PRINT
D [17/Nov/2016:08:46:48 -0600] [Job 10] PID 2969 (/usr/lib/cups/backend/hp) stopped with status 1.
D [17/Nov/2016:08:46:48 -0600] [Job 10] Hint: Try setting the LogLevel to "debug" to find out more.
D [17/Nov/2016:08:46:48 -0600] [Job 10] Processing page 2...
D [17/Nov/2016:08:46:48 -0600] [Job 10] Set job-printer-state-message to "Processing page 2...", current level=INFO
D [17/Nov/2016:08:46:48 -0600] [Job 10] PID 2968 (/usr/lib/cups/filter/hpcups) did not catch or ignore signal 13.
D [17/Nov/2016:08:46:48 -0600] [Job 10] Rendering completed
D [17/Nov/2016:08:46:48 -0600] [Job 10] Set job-printer-state-message to "Rendering completed", current level=INFO
D [17/Nov/2016:08:46:48 -0600] [Job 10] PID 2967 (/usr/lib/cups/filter/gstoraster) exited with no errors.
D [17/Nov/2016:08:46:48 -0600] [Job 10] Backend returned status 1 (failed)
D [17/Nov/2016:08:46:48 -0600] [Job 10] time-at-completed=1479394008
D [17/Nov/2016:08:46:48 -0600] [Job 10] End of messages
D [17/Nov/2016:08:46:48 -0600] [Job 10] printer-state=3(idle)
D [17/Nov/2016:08:46:48 -0600] [Job 10] printer-state-message="Rendering completed"
D [17/Nov/2016:08:46:48 -0600] [Job 10] printer-state-reasons=none
^C

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
Ajay Kedar
Solved:
Last query:
Last reply:
Revision history for this message
Best Ajay Kedar (ajay-kedar) said :
#1

Hi,

The packages required for HPLIP are missing. Please install the latest HPLIP package from following link
http://hplipopensource.com/hplip-web/install_wizard/index.html

This will install all the required packages.

Regards,
Ajay

Revision history for this message
nerd-guy (hharadon) said :
#2

Thanks Ajay Kedar, that solved my question.

Revision history for this message
nerd-guy (hharadon) said :
#3

Good work! I was very surprised by the difference (18 missing/wrong dependencies) between the HPLIP/cups and what Xubuntu had set up for my printer. Not sure who misunderstood whom, but it finally got solved. Thanks