G85 fails with may not be connected error message
Hi, this is a recent install of Xubuntu 16.04.1 with my Officejet g85 connected via USB cable. This printer works with my old install of Xubuntu 14.04 using HPLIP/cups printing. It is using refilled cartridges and the color cartridge is empty, but I am setting the print quality/color to draft gray scale. When trying to print test page it gives "Printer G85 may not be connected" error for each attempt. The result each time is no printing. Thanks for any help, Howard
lsusb line for ptr: Bus 005 Device 002: ID 03f0:0211 Hewlett-Packard OfficeJet G85
URI line: hp:/usb/
HP-check-log:
HP Linux Imaging and Printing System (ver. 3.16.3)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
---------------
| SYSTEM INFO |
---------------
Kernel: 4.4.0-47-generic #68-Ubuntu SMP Wed Oct 26 19:39:52 UTC 2016 GNU/Linux
Host: HH-desktop
Proc: 4.4.0-47-generic #68-Ubuntu SMP Wed Oct 26 19:39:52 UTC 2016 GNU/Linux
Distribution: ubuntu 16.04
Bitness: 64 bit
-------
| HPLIP CONFIGURATION |
-------
HPLIP-Version: HPLIP 3.16.3
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 16.04 version
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.16.3
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
html=/usr/
icon=no
cupsbackend=
cupsfilter=
drv=/usr/
bin=/usr/bin
apparmor=
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-tag=3.16.3
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
apparmor_build=no
Current contents of '/var/lib/
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/
[last_used]
device_uri = hp:/usb/
[installation]
date_time = 11/17/16 08:32:47
version = 3.16.3
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------
| External Dependencies |
-------
error: dbus DBus - Message bus system REQUIRED - 1.10.6 MISSING 'DBUS may not be installed or not running'
network network -wget OPTIONAL - 1.17.1 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -
error: xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 - MISSING 'xsane needs to be installed'
error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.18 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK -
-------
| General Dependencies |
-------
error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed'
error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING 'cups-image needs to be installed'
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK -
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.5.2 OK -
libpthread libpthread - POSIX threads library REQUIRED - b'2.23' OK -
error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING 'cups-devel needs to be installed'
sane SANE - Scanning library REQUIRED - - OK -
error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 MISSING 'libcrypto needs to be installed'
error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed'
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
python3-xml Python XML libraries REQUIRED - 2.1.0 OK -
error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed'
error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed'
error: python3-devel Python devel - Python development files REQUIRED 2.2 3.5.2 MISSING 'python3-devel needs to be installed'
error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'
---------------
| COMPILEDEP |
---------------
error: gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 MISSING 'gcc needs to be installed'
error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed'
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
-------
| Python Extentions |
-------
hpmudext IO-Extension REQUIRED - 3.16.3 OK -
cupsext CUPS-Extension REQUIRED - 3.16.3 OK -
-------
| Scan Configuration |
-------
'/etc/sane.
hpaio HPLIP-SANE-Backend REQUIRED - 3.16.3 OK 'hpaio found in /etc/sane.
scanext Scan-SANE-Extension REQUIRED - 3.16.3 OK -
-------
| Other Dependencies |
-------
-------
| DISCOVERED SCANNER DEVICES |
-------
device `hpaio:
-------
| DISCOVERED USB DEVICES |
-------
Device URI Model
-----
hp:/usb/
13E0TPWVL
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
HP-Officejet-g85
----------------
Type: Printer
Device URI: hp:/usb/
PPD: /etc/cups/
PPD Description: HP Officejet g85, hpcups 3.16.3
Printer status: printer HP-Officejet-g85 is idle. enabled since Thu 17 Nov 2016 08:31:1Rendering completed
Communication status: Good
--------------
| PERMISSION |
--------------
USB HP-Officejet-g85 Required - - OK Node:'/
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-------
error: 'libdbus-1-dev' package is missing/
error: 'libcups2' package is missing/
error: 'python3-pyqt4' package is missing/
error: 'gtk2-engines-
error: 'libcupsimage2-dev' package is missing/
error: 'libcups2-dev' package is missing/
error: 'cups-bsd' package is missing/
error: 'cups-client' package is missing/
error: 'openssl' package is missing/
error: 'libsane-dev' package is missing/
error: 'libjpeg-dev' package is missing/
error: 'libusb-1.0.0-dev' package is missing/
error: 'python3-dev' package is missing/
error: 'libsnmp-dev' package is missing/
error: 'snmp-mibs-
error: 'build-essential' package is missing/
error: 'libtool' package is missing/
error: 'libtool-bin' package is missing/
Missing Optional Dependencies
-------
error: 'gtk2-engines-
error: 'xsane' package is missing/
error: 'python3-notify2' package is missing/
error: 'python3-
Total Errors: 16
Total Warnings: 0
Done.
-------
/var/log/
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^C
Question information
- Language:
- English Edit question
- Status:
- Solved
- For:
- HPLIP Edit question
- Assignee:
- No assignee Edit question
- Solved by:
- Ajay Kedar
- Solved:
- Last query:
- Last reply: